{"id":2651575,"url":"https://alion.io/job/regional-finance-senior-application-support-engineer","title":"Senior Application Support Engineer","company":{"id":4416753,"name":"Regional Finance","domain":"regionalfinance.com","url":"https://alion.io/company/regionalfinance","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":131000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":415},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Bitbucket","optional":false},{"name":"C#","optional":false},{"name":"Configuration Management","optional":false},{"name":"Git","optional":false},{"name":"MS SQL","optional":false},{"name":"Outlook","optional":false},{"name":"Visual Basic","optional":false},{"name":"Agile","optional":true},{"name":"CI/CD","optional":true}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-18T05:31:46Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times.\nWe take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team.\nIf you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!\nJob purpose\nThe Senior Application Support Engineer serves as a senior technical resource for the support, reliability, performance, and continuous improvement of critical business applications. This role provides advanced Level 2 and Level 3 support, leads complex incident and problem investigations, partners with business, development, infrastructure, security, and vendor teams, and mentors other support engineers. The incumbent helps ensure application services meet availability, service-level compliance, and operational objectives.\nDuties and responsibilities\nServe as the senior escalation point for complex Level 2 and Level 3 application incidents, owning investigation through restoration, root-cause identification, and documented resolution.\nAssess business impact, establish priority, coordinate technical resources, and provide timely, audience-appropriate communications during major incidents.\nLead problem management for recurring issues by performing trend analysis, identifying root causes, and driving permanent corrective and preventive actions.\nPartner directly with Level One Business Support teams and coach engineers on troubleshooting methods, escalation practices, and customer service.\nCollaborate across application development, infrastructure, database, network, security, and vendor teams to resolve cross-platform and cross-product issues.\nAct as a subject matter expert for assigned applications, including architecture, integrations, dependencies, data flows, configurations, operational risks, and business processes.\nMonitor application health, availability, capacity, logs, interfaces, batch processes, and performance; improve alerts, dashboards, and operational thresholds to detect issues proactively.\nOwn and improve scheduled operational processes, support procedures, runbooks, knowledge articles, system diagrams, and recovery documentation.\nPlan and support application releases, configuration changes, patches, upgrades, and deployments across test and production environments, including validation and post-implementation review.\nEnsure adherence to established Release, Incident, Problem, Change, Configuration, Access, and Service Management processes and controls.\nReview proposed solutions, technical designs, scripts, code, and deployment plans for supportability, reliability, maintainability, and operational risk.\nDevelop or enhance scripts, queries, utilities, and automation that reduce manual effort, improve data quality, and accelerate diagnosis and recovery.\nParticipate in software testing through test planning, review, analysis, execution support, defect triage, production-readiness assessment, and release certification.\nTrack service-level performance, support volumes, recurring defects, and operational risks; recommend and lead measurable service improvements.\nProvide technical support and operational guidance to projects, ensuring new or changed services transition effectively into production support.\nParticipate in an on-call support rotation and coordinate after-hours response for business-critical production incidents as required.\nLead technical discussions, triage sessions, knowledge-sharing activities, and post-incident reviews; mentor less experienced team members.\nPerform other duties as assigned by Leadership.\nMinimum Qualifications\nBachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of education and relevant experience.\nFive or more years of progressive experience supporting enterprise or production applications, including advanced Level 2 or Level 3 troubleshooting.\nDemonstrated experience leading complex incident resolution and performing root-cause analysis, problem management, and corrective-action follow-through.\nExperience using an IT service management platform and working within structured Incident, Problem, Change, Release, and Configuration Management processes.\nStrong working knowledge of Microsoft development technologies, including .NET, C#, and Visual Basic, with the ability to review and troubleshoot application code.\nAdvanced Microsoft SQL Server skills, including complex querying, stored procedure analysis, data validation, and performance troubleshooting.\nExperience supporting integrations, APIs, scheduled jobs, services, and multi-tier applications across test and production environments.\nProficiency with application monitoring, logging, alerting, and diagnostic tools.\nProficient understanding of source control and software delivery tools such as Git and Bitbucket.\nAbility to create clear technical documentation, runbooks, support procedures, incident communications, and executive-ready summaries.\nStrong customer orientation and the ability to communicate effectively with technical teams, business users, vendors, and leadership.\nDemonstrated ability to mentor colleagues, lead technical work, manage competing priorities, and exercise sound judgment during high-impact incidents.\nWorking knowledge of Microsoft 365 applications, including Outlook, Word, and Excel.\nMust pass drug screen and other pre-employment screenings.\nPreferred Qualifications\nGraduate degree or relevant technical certifications, such as Microsoft, database, cloud, or Agile credentials.\nExperience supporting applications in the consumer finance or broader financial services industry.\nExperience supporting loan management systems and related business processes.\nExperience with cloud-hosted applications, DevOps practices, CI/CD pipelines, scripting, or operational automation.\nExperience with high availability, disaster recovery, application security controls, audit evidence, and regulated operating environments.\nExperience developing service metrics, dashboards, or continuous improvement plans.\nCritical Competencies\nAdvanced analytical, diagnostic, and problem-solving skills.\nTechnical leadership, mentoring, and knowledge-sharing capability.\nOwnership, accountability, sound judgment, and composure during critical incidents.\nClear written and verbal communication tailored to technical and nontechnical audiences.\nStrong collaboration across business, technology, security, infrastructure, and vendor teams.\nAbility to adapt to a rapidly changing environment, organize work independently, and manage multiple priorities.\nContinuous-improvement mindset with attention to service quality, operational risk, documentation, and sustainable solutions.\nWorking conditions\nThis position primarily works in an office environment, sitting at a desk, working on a computer.\nRegional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional’s policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.","description_format":"text","description_chars":7974,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T21:53:46Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.865,"p_room":0.9,"age_days":12,"expected_fill_days":28,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/regional-finance-senior-application-support-engineer","json_url":"https://alion.io/job/regional-finance-senior-application-support-engineer.json","meta":{"generated_at":"2026-10-18T18:47:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23177,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416753},"rest":"https://alion.io/mcp/rest/get_company?id=4416753"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fregional-finance-senior-application-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fregional-finance-senior-application-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fregional-finance-senior-application-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/regional-finance-senior-application-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fregional-finance-senior-application-support-engineer"}]}