{"id":2498335,"url":"https://alion.io/job/regulus-customer-service-lead","title":"Customer Service Lead","company":{"id":1776868,"name":"Regulus","domain":"regulus.com","url":"https://alion.io/company/regulus-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tirat Carmel, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-11T12:01:38Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-17T11:36:52Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nRegulus is an agile defense-tech startup tackling the most complex challenges in counter-drone and uncrewed defense. With hundreds of combat-proven systems deployed by the IDF and global partners, we are now engineering the next generation of C-UxS (Counter-Uncrewed Systems). We leverage advanced electronic warfare and kinetic measures to detect and neutralize hostile threats. If you want to push technological boundaries while safeguarding Israel and our allies, join us at this pivotal stage of our growth.\nThis is a unique opportunity to join a company at a pivotal growth stage and help shape its products, culture, and future.\nWe’re looking for a Customer Service Team Lead to establish and operate the backbone of our service activities. This is a build-and-run position in a multidisciplinary defense technology environment-supporting deployed systems across multiple geographies and ensuring our customers’ missions never miss a beat.\nYou’ll work directly with Regulus’ end-users and customers, lead day-to-day service operations, and build the entire service infrastructure - from tools and processes to reporting and escalation frameworks. The ideal candidate combines very strong technical depth in hardware-software integrated systems with operational discipline and clear communication.\nKey Responsibilities:\nBuild the Service Infrastructure: Develop and implement the systems, processes, and tools for service operations, including ticketing, knowledge bases, training materials, escalation paths, and performance metrics.\nOperational Support Management: Oversee and orchestrate the resolution of customer inquiries, system issues, and post-deployment support, ensuring prompt, high-quality, and compliant delivery.\"\nGlobal Mission Support: Manage and coordinate service for systems deployed across multiple regions, maintaining uptime, reliability, and customer confidence.\nCross-Functional Collaboration: Partner closely with Product Managers and Engineering to translate field feedback into actionable product improvements and feature enhancements.\nDocumentation & Compliance: Maintain precise service records, update system documentation, and ensure adherence customer standards.\nData & Reporting: Define and track key metrics and communicate results internally.\nScalability & Growth: Establish the foundation for future scaling, including structure, training materials, and operational frameworks.\nRequirements\n5+ years of experience leading and managing customer service operations for complex, multidisciplinary systems, with a proven track record in the defense, aerospace, or advanced technology sectors.\nDemonstrated success in building service processes or infrastructure from the ground up, including SLA and KPI definition.\nStrong technical background in hardware-software integrated systems, or multidisciplinary platforms, with proven ability to troubleshoot and communicate technical issues effectively. (Candidates whose experience is limited to SaaS, IT systems, or software-only environments will not be successful in this role).\nExperience working directly with customers and operate in the field, including travel to customer sites when required.\nExperience supporting or interfacing with defense, government, or enterprise-level technical customers.\nExcellent communication skills and high competency in English, both written and spoken.\nFamiliarity with service management or CRM platforms.\nEligible for or holding a security clearance.","description_format":"text","description_chars":3488,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Drones & UAVs","Drone AI"],"lifecycle":[{"event":"open","at":"2026-10-14T05:19:46Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.88,"p_room":1,"age_days":5,"expected_fill_days":26,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/regulus-customer-service-lead","json_url":"https://alion.io/job/regulus-customer-service-lead.json","meta":{"generated_at":"2026-10-17T11:41:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15352,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1776868},"rest":"https://alion.io/mcp/rest/get_company?id=1776868"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fregulus-customer-service-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fregulus-customer-service-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fregulus-customer-service-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/regulus-customer-service-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fregulus-customer-service-lead"}]}