{"id":1526656,"url":"https://alion.io/job/rehmann-it-help-desk-specialist-l2","title":"IT Help Desk Specialist L2","company":{"id":2001153,"name":"Rehmann","domain":"rehmann.com","url":"https://alion.io/company/rehmann-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":8,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":59},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-20T11:42:24Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Your Passion. Your Purpose.\nIf you’re here, you’re looking for something more. More opportunity, more impact, more purpose. At Rehmann, each and every one of our associates plays a pivotal role in the Firm’s success. When you join our team, you can count on exceptional support, encouragement, and guidance from your colleagues and from leadership.\nNo matter where you want to go in your career, Rehmann can help you get there. Whether you’re in the early stages of your professional journey or you’re further down your path, we’re focused on helping you achieve your goals - whatever they may be. When you join Rehmann, you are part of a culture that Puts People First and aims to help everyone reach their fullest potential. Let us show you all the ways we can Empower Your Purpose.\nTo learn more about Rehmann, visit: https://www.rehmann.com/careers/\nJob Description:\nJoin a Team That Delivers Exceptional Client Service\nAre you passionate about technology, problem-solving, and helping clients succeed? We are seeking a Client Service Engineer II (CSE II) to join our growing team. In this role, you will serve as a frontline technical resource, providing remote support, troubleshooting complex technical issues, and delivering an outstanding customer experience.\nThe ideal candidate combines strong technical expertise with excellent communication skills and enjoys working in a collaborative, fast-paced environment. This position also participates in a rotational on-call schedule to support our clients when needed.\nWhat You'll Do:\nAs a Client Service Engineer II, you will:\nServe as a primary point of contact for technical support requests.\nAccurately document service requests, troubleshooting efforts, and resolutions.\nDiagnose and resolve issues related to:Microsoft Windows operating systems\nActive Directory\nMicrosoft 365\nExchange\nVPN connectivity\nNetwork access and WAN environments\nPrinters and end-user hardware\n\nEscalate complex issues when appropriate while maintaining ownership of the customer experience.\nInstall, configure, and support software applications, updates, patches, and system components.\nProvide guidance and support for clients and third-party vendors.\nParticipate in a 24x7 rotational on-call support schedule.\nContribute to continuous improvement initiatives and team knowledge sharing.\nMaintain service levels that meet or exceed client expectations.\nWhat We're Looking For:\nHigh school diploma or equivalent. Associate’s degree preferred.\n2+ years of customer service experience.\n3+ years of hands-on experience supporting Microsoft technologies, VMware, or related technical environments.\nExperience troubleshooting desktop, server, network, and user access issues.\nStrong written and verbal communication skills.\nExcellent analytical and troubleshooting abilities.\nAbility to manage multiple priorities in a fast-paced environment.\nCommitment to delivering exceptional customer service\nTechnical troubleshooting and problem resolution\nWindows systems administration\nActive Directory management\nDocumentation and ticket management\nCommunication and relationship building\nTeam collaboration\nAdaptability and continuous learning\nTime management and prioritization\nProcess improvement and accountability\nWe Put People First in all that we do. Our associates are our greatest assets and we provide programs and benefits that encourage growth and development and align with their needs and goals. This includes benefits focused on physical and mental health, paid time off for volunteering and diversity-related activities, flexible work arrangements, and more.\nWhen you join Rehmann, you become part of a firm dedicated to helping Empower Your Purpose, whatever it may be.\nRehmann is an Equal Opportunity Employer.","description_format":"text","description_chars":3753,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Accounting & Bookkeeping Services","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-09-30T14:23:29Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.706,"p_room":0.55,"age_days":36,"expected_fill_days":36,"reasons":["conf:4","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/rehmann-it-help-desk-specialist-l2","json_url":"https://alion.io/job/rehmann-it-help-desk-specialist-l2.json","meta":{"generated_at":"2026-10-20T13:42:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15313,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2001153},"rest":"https://alion.io/mcp/rest/get_company?id=2001153"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frehmann-it-help-desk-specialist-l2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frehmann-it-help-desk-specialist-l2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frehmann-it-help-desk-specialist-l2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rehmann-it-help-desk-specialist-l2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frehmann-it-help-desk-specialist-l2"}]}