{"id":1950034,"url":"https://alion.io/job/reid-health-office-assistant-float-2","title":"Office Assistant Float","company":{"id":7759,"name":"Reid Health","domain":"reidhealth.org","url":"https://alion.io/company/reid-health","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":21,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":88000,"period":"year","method":"role_country_seniority_unknown","sample_n":10823},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T09:23:37Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-23T20:28:47Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Office Assistant Float6100 RHPA AdministrationSchedule: Day Shift. Monday - Friday. 7a-5p varies by individual department needs. Travel required.\nAbout the Position\nThe Float Pool Office Assistant travels to practices where needed. Under the direction of the Provider(s) and Practice Supervisor/Manager, the Office Assistant performs all front office duties including answering the telephone, scheduling patient appointments, performing check-in and check-out functions, and maintaining patient medical records. This individual works hand-in-hand with the Provider(s) and Practice Supervisor/Manager to achieve quality outcomes for the patient.\nOverview of Responsibilities\nAnswer and triage incoming telephone calls, respond to questions, take appropriate messages, schedule patient appointments or transfer caller as necessary.\nMaintain appointment schedule by scheduling patient based on urgency, length of exam time required, and/or convenience of patient.\nConfirm next day patient appointments by contacting patient to remind them of appointment time, maintain correct availability of days, and reschedule as soon as possible.\nGreet patients as they arrive.\nCollect patient co-payments.\nVerify patient and insurance information following RHPA guidelines. All information to be accurately updated in EPIC.\nUpdate chart with copies of current insurance card and patient registration forms.\nPrepare new patient charts as appropriate.\nPull chart, attach patient superbill when applicable, and notify medical assistant or other appropriate party that patient has arrived.\nVerify insurance coverage, plan benefits coverage, and verify patient signature on various insurance forms.\nKeep patients informed of delays and explain alternatives when possible.\nCoordinate the business schedule and office schedule for the Provider(s).\nCheck out patient by collecting any additional payment due for services rendered if applicable.\nEnter CPT and ICD 10 codes, when appropriate.\nRecord and post charges and payments daily, when appropriate.\nBalance cash drawer and prepare deposit for Practice Manager to take to bank.\nAssist patient with billing questions as capable and refer complex problems to the Practice Manager.\nSort, distribute, and file appropriate mail, lab results, transcription, and other patient data via ICS/document management accurately according to timelines established by the practice.\nProcess requests for medical records to patients, and other healthcare providers according to timelines established by the practice.\nPerform all duties respectful of confidentiality and safety of all patients, employees, and Providers.\nAdhere to established quality principles and standards established by Reid Health Physician Associates and Reid Health.\nFollow up with patients that canceled/no showed their appointment.\nMonitor patient portal, Payor Coverage Portal, and e-mails daily.\nThis list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.\nEducation & Experience\nEducation Required: High School Graduate or GED equivalent\nEducation Preferred: N/A\nExperience Required: Previous computer experience.\nExperience Preferred: Six months previous clerical experience with a general understanding of insurance preferred, previous work experience in a provider office or medical related position, and knowledge of medical terminology.","description_format":"text","description_chars":3445,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health 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