{"id":2110464,"url":"https://alion.io/job/reimerhvac-customer-service-representative","title":"Customer Service Representative","company":{"id":2189987,"name":"ReimerHVAC","domain":"reimerhvac.com","url":"https://alion.io/company/reimerhvac","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cheektowaga, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T22:05:57Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-14T02:37:53Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Overview\nAbout Us: For over 100 years, Reimer Home Services has been the go-to name for HVAC, plumbing, and electrical services across Buffalo and Western New York. We’re more than just a service provider-we’re a community of professionals committed to excellence, integrity, and growth. At Reimer, we foster a supportive, team-driven culture where your career can thrive and your contributions truly matter.\nReady to TRADE up to a better opportunity? We’re hiring a Customer Service Representative who’s passionate about helping people and thrives in a fast-paced, collaborative environment.\nWhy You’ll Love Working Here:\nCompetitive pay based on experience\n\nMedical, Prescription, Dental & Vision coverage\n\nDisability & Term Life Insurance\n\nMatching 401(k) benefits\n\nPaid Holidays & Paid Time Off (PTO)\n\nOngoing training, development, and career growth opportunities\n\nWhat You’ll Be Doing:\nHandle inbound and outbound customer calls with professionalism and care\n\nGather customer information, assess needs, and offer tailored solutions\n\nPromote our services with confidence and enthusiasm\n\nSupport field technicians with scheduling and coordination\n\nPerform administrative tasks to keep operations running smoothly\n\nWhat We’re Looking For:\nHigh school diploma or GED\n\nPrevious customer service experience preferred\n\nStrong communication skills-both verbal and written\n\nAbility to identify customer needs and provide solutions\n\nReliable attendance and a team-first attitude\n\nSchedule / Compensation\nMonday - Friday with rotating weekends\n\nIn-Person at our Cheektowaga branch\n$19-$23 per hour based on experience\n\nJoin a company where your work makes a difference and your future is bright. Apply today to start your long-term career with Reimer Home Services!\nReimer Home Services is an Equal Employment Opportunity Employer. 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