{"id":1275335,"url":"https://alion.io/job/reitmans-customer-insights-analyst-2","title":"Customer Insights Analyst","company":{"id":5460,"name":"Reitmans","domain":"reitmans.com","url":"https://alion.io/company/reitmans","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":62000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":77},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Looker","optional":true},{"name":"MicroStrategy","optional":true},{"name":"Power BI","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-09-24T20:35:38Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-20T09:19:50Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"We’re RCL - Reitmans Canada Limited. We’ve been part of the fabric of Canada’s fashion landscape since 1926, and today, we’re elevating our iconic brands - Reitmans, RW&CO, and PENN. Penningtons - more than ever before.\nOur vision is to empower Canadians to live confidently, and our mission is to create collections of uncompromising style and quality for all.\nWith close to 400 stores nationwide and collections designed right here at home, in Canada, we offer an exceptional customer experience. What drives us? A clear vision, unwavering commitment to our customers, and the passion of our thousands of employees across the country.\n TheCustomer Insights Analyst plays a critical role in transforming customer, transactional, digital, and loyalty data into actionable insights that drive customer-centric decision-making across RCL brands. This role blends analytical rigour with strategic business acumen, to identify opportunities that improve customer acquisition, engagement, retention, and lifetime value. The analyst will partner closely with Marketing, Merchandising, Digital, Customer Engagement and Data & Analytics teams to deliver insights that shape strategy and drive growth.\nJob Description:\nCustomer Insights & Analytics\nAnalyze customer behaviour across brands, channels, and lifecycle stages to uncover trends, segment performance, and opportunities for growth.\nDevelop and maintain customer segmentations to support targeted communications, personalization, and brand-level strategies.\nConduct deep-dive analyses into customer journeys, retention drivers, churn patterns, and customer lifetime value levers.\nDeliver insights that inform campaign optimization, product assortment, pricing, promotions, and loyalty program enhancements.\nReporting & Performance Measurement\nBuild dashboards, reports, and automated insights that track customer KPIs (e.g., acquisition, retention, LTV, purchase frequency).\nMeasure and evaluate the effectiveness of email campaigns, personalization initiatives, and loyalty activities.\nTranslate complex data into clear, concise insights for stakeholders at all levels.\nCollaboration & Business Partnership\nAct as an analytical partner to Marketing, Digital, and Customer Engagement teams, helping them understand customer performance and identify opportunities for improvement.\nProvide insight inputs for strategic planning, brand reviews, and customer growth initiatives.\nWork with Data Engineering and Data Science teams to improve data quality, refine metrics, and develop advanced analytics solutions.\nData Expertise\nLeverage customer, transactional, web, and loyalty datasets to build a holistic view of customer behaviour across the retail ecosystem.\nEnsure reporting accuracy and data integrity, troubleshooting issues where needed.\nStay current with industry trends, analytical techniques, and retail customer insights best practices.\n Qualifications\nBachelor’s degree in analytics, statistics, marketing, economics, business, or a related field (Master’s preferred).\n3-5+ years of experience in customer analytics, CRM analytics, or marketing analytics.\nProficiency in SQL (required); Python/R is a plus.\nExpertise with BI tools (MicroStrategy, Power BI, Tableau, Looker).\nExperience with customer segmentation, cohort analysis, and campaign measurement.\nFamiliarity with digital analytics tools (Google Analytics, Adobe Analytics).\nExperience in retail, fashion, or e-commerce (strong asset).\nBilingualism required (French/English), due to regular interactions with English-language teams, tools, and content.\nInterpersonal Competencies\nStrong analytical thinking: ability to interpret, synthesize, and structure complex data.\nStrong analytical storytelling: ability to translate data into clear narratives and strategic recommendations.\nCustomer-centric mindset: passion for understanding customer behaviour and improving customer experience.\nAnalytical rigour: strong quantitative problem-solving mindset.\nStrategic business acumen: ability to tie insights to business outcomes.\nCollaboration and communication: effective with both technical and non-technical stakeholders.\nCuriosity and proactivity: seeks opportunities, asks the right questions, identifies emerging trends.\n What Sets Us Apart:\nUltimate Flexibility*: Enjoy a hybrid work environment that ensures the perfect balance between work and personal life.\nWell-Being First: Access a comprehensive benefits program designed to take care of you.\nFlexible Time Off*: Paid leave, sick days, and vacation time to recharge and spend quality time with loved ones.\nExclusive Discounts*: Enjoy 50% off regular-priced items from PENN. Penningtons, Reitmans, and RW&CO.\nReferral Rewards*: Refer your professional network and earn a bonus for helping us grow our talented team\n Growth opportunities*: Annual bonuses, career advancement, and tuition reimbursement to help you reach your professional goals.\n*Certain conditions apply\nTotal rewards are aligned with your employment status, offering different perks depending on whether you're full-time, part-time, or under contract.\nReitmans (Canada) Limited is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace where everyone belongs. If you are contacted for an employment opportunity, please advise us of any accommodation required throughout the recruitment process. All information provided will be kept confidential and used solely to support an accessible candidate's experience. \nThe use of Artificial Intelligence may be used for candidate screening purposes.\nWe thank all applicants. Only selected candidates will be contacted.\n#LI-MB1\n#LI-Hybrid","description_format":"text","description_chars":5657,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual bonuses","Flexible time off","Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-09-26T01:16:51Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 43","filings_12m":43,"filings_prev_12m":56,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"High Wage","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.699,"p_room":0.55,"age_days":25,"expected_fill_days":22,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/reitmans-customer-insights-analyst-2","json_url":"https://alion.io/job/reitmans-customer-insights-analyst-2.json","meta":{"generated_at":"2026-10-20T09:41:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10608,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5460},"rest":"https://alion.io/mcp/rest/get_company?id=5460"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Freitmans-customer-insights-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Freitmans-customer-insights-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Freitmans-customer-insights-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/reitmans-customer-insights-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Freitmans-customer-insights-analyst-2"}]}