{"id":3667377,"url":"https://alion.io/job/rekall-technologies-level-2-helpdesk-technician","title":"Level 2 Helpdesk Technician","company":{"id":4502807,"name":"Rekall Technologies","domain":null,"url":"https://alion.io/company/rekall-technologies","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-28T15:11:01Z","employer_posted_date":null,"last_verified_at":"2026-10-28T15:11:01Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Who We Are \nWe are an MSP based in New Jersey looking to fill a Level 2 Help Desk support position.This position will be Remote Work From Home, during the EST Hours of 9am-5pm. The candidate should have experience working at an MSP under the pace of an MSP. Candidate will need to have experience managing their support ticket cue and working within a helpdesk. The candidate will work on support tickets and be apart of projects with senior technicians if they choose to expand their knowledge.\n\nDesired Experience & Qualification\nAPPLICANT MUST HAVE THE FOLLOWING TECHNICAL EXPERIENCE\n\n- Apple & Android Support\n\n- Understanding of network security\n\n- Experience with firewalls\n\n- Server support experience\n\n- Office 365 / Hosted Exchange\n\n- Full DNS, IP, Network understanding\n\n- Active Directory adding, copying & removing users\n\n- Experience supporting end users on the phone and face to face\n\n- Advanced Desktop support (Hardware, Software)\n\n- Operating System Support\n\n- Outlook, Microsoft Office Troubleshooting\n\nApplicants will be considered more closely with the following skills\n\n- Network + Certified\n\n- A+ Certified\n\nPackage & Remuneration\n480k Rand- 550k Rand Annually","description_format":"text","description_chars":1182,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-03T07:03:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":27,"reasons":["seen:6","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/rekall-technologies-level-2-helpdesk-technician","json_url":"https://alion.io/job/rekall-technologies-level-2-helpdesk-technician.json","meta":{"generated_at":"2026-11-05T05:44:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6783,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4502807},"rest":"https://alion.io/mcp/rest/get_company?id=4502807"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frekall-technologies-level-2-helpdesk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frekall-technologies-level-2-helpdesk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frekall-technologies-level-2-helpdesk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rekall-technologies-level-2-helpdesk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frekall-technologies-level-2-helpdesk-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3667377}},{"tool":"search_jobs","arguments":{"company":4502807,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3667377},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}