{"id":2753133,"url":"https://alion.io/job/relais-chateaux-overnight-concierge","title":"Overnight Concierge","company":{"id":4459,"name":"Relais & Châteaux","domain":"relaischateaux.com","url":"https://alion.io/company/relaischateaux","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baltimore, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-17T00:10:28Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-20T18:39:58Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The Ivy Hotel is a Michelin Key hotel, having been awarded 2 Michelin Keys for the 3rd consecutive year. We pride ourselves on delivering the absolute best in service, cuisine, and ambiance. We are proud of creating a culture that includes everyone as family, expects everyone to work diligently to help achieve our goals, and offers opportunities to grow, learn, and build a career.\n The Ivy Hotel is seeking a Concierge to join our growing team. The ideal candidate is a proven team player with previous customer service experience, preferably within the hotel industry. The candidate must have excellent computer and communication skills in English (bi-lingual/multilingual is a plus). The candidate must be detail-oriented, service-oriented, able to multitask, and able to sell all aspects of the hotel (Rooms, Restaurant, Spa, Meeting space).\nESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.\nAssures that the reservations & concierge desk is covered and maintained at all times\n\nResponsible for welcoming, check-in, and check out of Guests\n\nWelcomes guests upon arrival in an efficient and friendly manner, using guest name whenever possible, and arrange for luggage to be delivered to in a timely manner\n\nUtilizes a variety of computer systems to create or edit reservations, run daily reports, monitor room rates and availability\n\nReviews arrivals and departures for guest preferences and works closely with other departments (Food and Beverage, Kitchen, Housekeeping, Maintenance and Valet) to ensure perfect customer service & satisfaction\n\nHandles all guest interactions and responds to guest requests (in person, by phone or email) with the highest level of hospitality and professionalism\n\nResolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. and accommodates special requests whenever possible\n\nPerforms courtesy calls to guests and logs responses in corresponding logbooks making sure to follow up where necessary\n\nPosts and adjusts charges and information on all folios and accounts and provides appropriate backup to Financial Services. Settles bill accurately through credit card or cash transaction.\n\nProcesses all external and internal calls either by redirecting calls or assisting the caller\n\nAssist with overnight In Suite Dinning order taking and delivery\n\nUnderstands the hotel identity, and upholds all service procedures and communication standards as outlined by The Ivy Standard Operating Procedures\n\nWorks harmoniously and professionally with co-workers, supervisors and managers - assist with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Room Service, Maintenance and Housekeeping departments\n\nHandle and distribute emails, voice messages and written messages for personnel and hotel guests\n\nAble to handle emergencies and work independently.\n\n Required:\nPrevious hotel and customer-related experience is an asset\n\nAssociate Degree or higher\n\nMust be available to work weekends and holidays\n\nMust possess outstanding guest services skills and sophisticated verbal communication skills\n\nProof of eligibility to work in the United States is required\n\nMust have basic computer skills and general knowledge of Microsoft Office\n\nAbility to focus attention on guest needs, remaining calm and courteous at all times\n\nDesirable:\nPrior experience as a front desk/reservations agent\n\nOpera Cloud knowledge.\n\nHospitality degree\n\nFluency in one of the following languages: English, Spanish, French\n\n Benefits:\nPaid Vacation and Holidays\n\nMedical and Dental Insurance\n\nShort and Long Term Disability Insurance\n\nBasic and Optional Life Insurance\n\nRetirement Savings Plan\n\nAbout The Ivy Hotel\nAt The Ivy Hotel, our staff makes every effort to give each guest an outstanding experience, whether they’re here for dinner or an extended stay. We strive to maintain our reputation for sterling service, and are always looking for exceptional staff members ready to join the team at our historic Mount Vernon hotel, located in Baltimore, Maryland.\nRich in history, world-class hospitality and generous luxuries from the moment guests arrive, The Ivy is an otherworldly oasis, unlike any other urban hotel. The first and only Relais & Châteaux property in Maryland,\nThe Ivy Hotel is where the most exclusive luxuries meet the most inclusive room rates to deliver the only experience of its kind in the world. Complimentary libations, both self serve and upon request, afternoon tea with tiers of sweet and savory treats, in-room delicacies and special nightly turndown delights, made-to-order breakfast wherever you fancy, a chauffeured car service, gratuity and more are all included in one seamless room rate.\nThe 17-room Mount Vernon mansion defies the traditional luxury hotel experience by inviting guests to make the house their own magnificent home in every sense of the word. Similar to a European countryside chateau, the property’s mystique comes from a combination of history dating back to 1889 and curated treasures collected from around the world. Each room, from the public spaces like the Conservatory and Library to the nine suites and eight bedrooms, is a completely different work of art. Just like the all-embracing warmth of Baltimore, The Ivy is a place for guests to slow down and nurture their true selves.\nThe Ivy Hotel is an Equal Opportunity Employer. All employment offers are contingent upon successful completion of a background check, and pre-employment drug test conducted in accordance with applicable federal, state and local laws.","description_format":"text","description_chars":5705,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":true},{"language":"Spanish","level":"All levels","optional":true},{"language":"English","level":"All levels","optional":true}]},"benefits":["Dental insurance","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel"],"lifecycle":[{"event":"open","at":"2026-10-17T00:43:08Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":24,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/relais-chateaux-overnight-concierge","json_url":"https://alion.io/job/relais-chateaux-overnight-concierge.json","meta":{"generated_at":"2026-10-20T19:04:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21870,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4459},"rest":"https://alion.io/mcp/rest/get_company?id=4459"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelais-chateaux-overnight-concierge"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelais-chateaux-overnight-concierge"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelais-chateaux-overnight-concierge"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relais-chateaux-overnight-concierge\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelais-chateaux-overnight-concierge"}]}