{"id":531960,"url":"https://alion.io/job/relaischateaux-front-desk-agent","title":"Front Desk Agent","company":{"id":4459,"name":"Relais & Châteaux","domain":"relaischateaux.com","url":"https://alion.io/company/relaischateaux","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Westerly, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":21,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-24T23:56:16Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-30T05:37:36Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"Ocean House Management\nWeekapaug Inn\nFront Desk Agent\nFull Time Hourly\nWeekapaug, RI, Westerly, RI, US\nSalary Range:$19.00 To $21.00 Hourly\nA Collection Unlike Any Other\nThe Ocean House Collections includes 3 luxury properties. The Ocean House features 49 luxury guest rooms, 18 Signature Suites. The Cottage Collection includes 10 privately owned vacation homes. The Ocean & Harvest Spa is a 12,000 square foot Forbes Travel Guide 5 Star rated full-service health wellness spa. Over 10,000 square feet of indoor and outdoor meeting space. Up to 8 unique dining options during summer season including Coast, a Forbes Travel Guide 5 Star rated fine dining experience.\nThe Weekapaug Inn offers quintessentially New England accommodations that effortlessly combine casual comfort and luxurious furnishings. The Inn features 31 unique guest rooms and 4 two-bedrooms signature suites. Farm-to-table dining utilizes the finest and freshest locally sourced ingredients, and inspired amenities and resort activities are designed to create extraordinary guest experiences.\nThe Watch Hill Inn established in 1845, Watch Hill Inn carries with it a unique history marked by fame, natural disasters and, among all, resilience. Chic, minimalist decor intertwines with cutting edge technology like complimentary Apple TV, Netflix and an in-room iPad program that allows guests to order food and services to their door with the touch of a button. The Inn features 21 suite style accommodations with unrestricted access to dining, amenities, and resort activities at both Ocean House and Weekapaug Inn.\nScope of Position\nThe Night Auditor/Guest Relations Agent serves as the guest liaison for both resort and non-resort services to our guests. Constantly and consistently exhibit Ocean House Collections core values and standards of behavior including adherence to the Forbes 5-Star standards. The ideal candidate will pro-actively greet guests warmly and provide a pleasant and comfortable experience. Where possible, pro-actively offer services, and resolutions that are personalized to the guests needs. In addition, possess an exceptional ability to engage in friendly, polite conversation even if a guest becomes upset.\nHourly Staff Schedule Requirements\nAll employees are kindly asked to understand that the property operation is 24 hours a day 7 days a week, inclusive of all holidays. While the company will make every attempt to create a work and life balance, all hourly paid team members may be asked to work extended shifts and additional days based on business demands. The busiest of days during the season (Memorial Day through Columbus Day) are the weekend days from Friday through Sunday and on holiday weekends that are celebrated on Mondays, this can include Mondays. All seasonal staff must be aware and able to work all weekends; requesting time off for a holiday weekend may not and will likely not be granted. The more flexible you are the more you can learn, grow, earn.\nThe ideal candidate will have the flexibility to work both evening shifts (3-11pm) and overnight shifts (11pm-7am). The scheduling manager will make every effort to keep the schedule consistent to accommodate a healthy work/life balance and routine; however reasonable flexibility during high season is required.\nReporting Relationship\nInternal: The Night Auditor/Guest Relations Agent reports to the Front of House Manager, and in the absence, the Night Audit Manager.\nKey Responsibilities\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nProcess thenightlyauditsequencesto reset for the next day’s business in balancing applicable functions and is able to verify accuracy of credit card transactions and batch reports.\nMaintains scheduled walk through / security checks of property’s public areas to ensure staff and guest safety.\nAnswers phone and attends to guestrequestswhen necessary and to his/ her best ability.(Communicates toSupervisor/ Manager if needed)\nCheck-in/Check-out of hotel guests according to company standards.\nReceives reservation enquiries and books reservations for future hotel guests.\nHandles guestchallengesand inquiries in person, over the phone or via written communication.\nProvides information on the local area and activities as required (acts as concierge when necessary).\nReconcilingcredit cardscharges.\nFiles correspondence, reports and any other paperwork as outlined in check lists/ SOP’s.\nProcesses cash and any other forms of payments.\nKeepsstaffknowledgeable of all aspects of daily operations, such as special events, packages, promotions, group check-ins, etc.through daily reports.\nKeep a hazard free workenvironment andis familiar with all emergency procedures of each property.\nSpeaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.\nResponsible for practicing,managing,and promotingthe Company’s Statement of Purpose, Service Excellence Pillars, and Declarationsso that it becomes an intricate part of the everyday operation.\nRepresent theCompanywith a positive attitude and professionalpresentation.\nFollow sustainability guidelines and practices related tothe Company’s sustainability programs.\nCarry out any other duties which fall within the broad spirit,scope,and purpose of this job description and which are commensurate with the role.\nRequired Job Knowledge, Skills, Qualifications and Education\nHigh school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. \nProficiency in Microsoft word, outlook and excel. Working knowledge of Maestro is preferred.\nExperience in a guest-facing service role preferred. \nLuxury hospitality experience preferred. \nTime spent in a high-pressure, high-volume atmosphere preferred. \nPrevious experience on a professional team preferred. \nFluency in English both verballyand in writing.\nAbility toperform job functions with attention to detail,speed,and accuracy under pressure of tense/confrontational situations.\nUphold the Companystandards,policies,and procedures.\nPrioritize and organizetasks and work area.\nAbility toremain calm and resolveproblems using good judgementas interpreted by themanagement.\nFollow directions.\nWork cohesively with co-workers as part of a team.\nMaintain confidentiality of guest/staffinformation and pertinentcompanydata.\n All your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":6536,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-09-08T07:08:13Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.401,"p_room":0.28,"age_days":66,"expected_fill_days":27,"reasons":["conf:0","win:tail","crowd:junior,brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/relaischateaux-front-desk-agent","json_url":"https://alion.io/job/relaischateaux-front-desk-agent.json","meta":{"generated_at":"2026-10-30T06:37:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9227,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4459},"rest":"https://alion.io/mcp/rest/get_company?id=4459"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelaischateaux-front-desk-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelaischateaux-front-desk-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelaischateaux-front-desk-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relaischateaux-front-desk-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelaischateaux-front-desk-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":531960}},{"tool":"search_jobs","arguments":{"company":"relaischateaux.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":531960},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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