{"id":531959,"url":"https://alion.io/job/relaischateaux-guest-experience-associate","title":"Guest Experience Associate","company":{"id":4459,"name":"Relais & Châteaux","domain":"relaischateaux.com","url":"https://alion.io/company/relaischateaux","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mdina, Malta"],"countries":["MT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-25T07:54:45Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-16T20:57:08Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"Join the Xara Palace Family!\nAre excellence and team spirit part of your DNA?\nAre you looking at opening up a new world in upscale hospitality and taking your career to the next level?\nThe Xara family is growing and is on the lookout for passionate and inspiring team players to be part of our history and share our values.\nXara Collection are looking for a friendly and professional Guest Experience Associate to ensure an exceptional stay for our guests. This role focuses on delivering outstanding customer service, handling guest inquiries, and creating memorable experiences. The ideal candidate will have strong communication skills, a passion for hospitality, and a proactive approach to guest satisfaction.\nKey Responsibilities:\nWelcome guests upon arrival and ensure a smooth check-in and check-out process.\nAssist guests with inquiries, reservations, and special requests.\nProvide personalized recommendations and enhance the guest experience.\nHandle complaints and resolve issues promptly to maintain high satisfaction.\nCollaborate with hotel departments to ensure seamless service.\nMaintain up-to-date knowledge of hotel offerings and local attractions.\n Previous experience in hospitality or customer service preferred.\nExcellent communication and problem-solving skills.\nFriendly, professional, and guest-oriented demeanor.\nAbility to multitask in a fast-paced environment.\nProficiency in hotel management systems is a plus.\n Full Time Job\nHospitality and Leisure\nHotel, Restaurant and Catering\nMichelin Recommended","description_format":"text","description_chars":1529,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-09-08T07:08:13Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.276,"p_room":0.28,"age_days":51,"expected_fill_days":17,"reasons":["conf:2","win:tail","crowd:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/relaischateaux-guest-experience-associate","json_url":"https://alion.io/job/relaischateaux-guest-experience-associate.json","meta":{"generated_at":"2026-10-16T21:36:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2675,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4459},"rest":"https://alion.io/mcp/rest/get_company?id=4459"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelaischateaux-guest-experience-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelaischateaux-guest-experience-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelaischateaux-guest-experience-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relaischateaux-guest-experience-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelaischateaux-guest-experience-associate"}]}