{"id":3531897,"url":"https://alion.io/job/relanto-tech-lead-salesforce-service-cloud","title":"Tech Lead – Salesforce Service Cloud","company":{"id":4442664,"name":"Relanto","domain":"relanto.ai","url":"https://alion.io/company/relanto-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"A","score":88,"open_postings":30,"ghost_share":0,"stale_share":0.267,"repost_share":0,"time_to_fill_p50_days":73,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":43000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Apex","optional":false},{"name":"CI/CD","optional":false},{"name":"Incident Management","optional":false},{"name":"Kanban","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false},{"name":"Agentforce","optional":true}],"status":"live","first_seen_at":"2026-10-30T13:00:47Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T11:47:32Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Position:Tech Lead - Salesforce Service Cloud\nExperience: 10+ yrs\nLocation: Bangalore\nEmployment: Full time\nJob Summary\nWe are looking for an experienced Tech Lead - Salesforce Service Cloud with strong expertise in Salesforce Service Cloud, Order Management, Order Servicing, and Apex development. The ideal candidate should have hands-on experience in designing, developing, and integrating enterprise Salesforce applications, along with strong knowledge of application architecture, CI/CD, and technical leadership.\nKey Responsibilities:\n1. Salesforce Development & Engineering\nDesign, develop, test, deploy, and maintain scalable Salesforce applications using Apex and other Salesforce platform capabilities.\nDrive technical implementation across Salesforce Service Cloud, Order Management, and Order Servicing.\nDevelop reusable, efficient, and maintainable code following established engineering standards and best practices.\nConduct code reviews, unit testing, debugging, and troubleshooting to ensure application quality.\n2. API Integrations & Architecture\nDesign and develop RESTful API integrations between Salesforce and external enterprise applications.\nBuild reliable and scalable integration solutions with appropriate error handling and performance optimization.\nCollaborate with Solution Architects to implement enterprise architecture standards, design patterns, and integration strategies.\nContribute to application modernization, technical debt reduction, and architectural improvements.\n3. CI/CD, Quality & Production Support\nDesign, implement, and enhance CI/CD pipelines to streamline software development and deployment processes.\nEnsure application performance, security, availability, scalability, and reliability.\nImplement monitoring, logging, and alerting mechanisms to proactively identify production issues.\nParticipate in production support and on-call rotations, troubleshoot incidents, and perform root cause analysis.\nDrive continuous improvements in application stability and operational efficiency.\n4. Agile Delivery & Technical Leadership\nCollaborate with Product Owners, Product Managers, Solution Architects, and engineering teams to define technical requirements and delivery priorities.\nParticipate in Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, and retrospectives.\nBreak down complex technical requirements into actionable development tasks and user stories.\nMentor engineers, conduct knowledge-sharing sessions, and promote engineering best practices.\nIdentify opportunities to leverage emerging technologies and improve engineering processes.\nRequired Skills & Qualifications\nBachelor's degree in Computer Science, Computer Engineering, or a related technical discipline, or equivalent relevant experience.\n8+ years of overall professional software engineering experience.\n5+ years of hands-on experience with Salesforce core ecosystem components, particularly:Salesforce Service Cloud\nSalesforce Order Management / Order Servicing\n\n5+ years of hands-on Apex development experience, including Apex Classes, Triggers, Unit Testing, Deployment, Debugging, and Troubleshooting.\nStrong experience in designing and developing RESTful API integrations with external applications.\nHands-on experience with CI/CD pipelines, Continuous Delivery, and DevOps practices.\nGood understanding of Salesforce architecture, application design patterns, coding standards, security, and performance optimization.\nExperience working with Agile methodologies such as Scrum or Kanban.\nExperience in production support, incident management, monitoring, and root cause analysis.\nExcellent communication, stakeholder management, problem-solving, and technical collaboration skills.\nGood to Have\nExperience with Conversational AI platforms such as Salesforce Agentforce, Kore.ai, [24]7.ai, or Amazon Lex.\nExposure to AI-powered customer service automation and chatbot implementations.\nExperience in enterprise application modernization and large-scale Salesforce implementations.\nExperience mentoring developers and driving technical initiatives across engineering teams.","description_format":"text","description_chars":4125,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-30T16:20:20Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":73,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/relanto-tech-lead-salesforce-service-cloud","json_url":"https://alion.io/job/relanto-tech-lead-salesforce-service-cloud.json","meta":{"generated_at":"2026-11-02T14:31:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20043,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4442664},"rest":"https://alion.io/mcp/rest/get_company?id=4442664"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelanto-tech-lead-salesforce-service-cloud"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelanto-tech-lead-salesforce-service-cloud"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelanto-tech-lead-salesforce-service-cloud"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relanto-tech-lead-salesforce-service-cloud\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelanto-tech-lead-salesforce-service-cloud"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3531897}},{"tool":"search_jobs","arguments":{"company":"relanto.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3531897},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}