{"id":584752,"url":"https://alion.io/job/relationalai-customer-support-engineer","title":"Customer Support Engineer","company":{"id":28462,"name":"RelationalAI","domain":"relational.ai","url":"https://alion.io/company/relational","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":140000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Azure","optional":false},{"name":"Python","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false},{"name":"Knowledge Graph","optional":true}],"status":"live","first_seen_at":"2026-09-04T15:25:56Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-13T18:58:16Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"Who We Are\nAt RelationalAI, we’re solving one of the most important challenges in artificial intelligence: how to teach large language models the logic, semantics, and business context of the modern enterprise.\nFrontier models are trained almost entirely on public data - they can speak about the world, but they don’t understand your business. We fix that.\nRelationalAI has pioneered a breakthrough called Superalignment - technology that enables LLMs to learn natively from private, structured enterprise data inside the data cloud.\nBy combining this with relational knowledge graphs and our proprietary neuro/symbolic-relational reasoners, we deliver trustworthy decision intelligence: systems that use semantic models to truly understand how a business operates and can reason across its data to drive better outcomes.\nWe’re a globally distributed team of engineers, scientists, and builders redefining how AI learns from data. We believe that high-stakes decisions deserve frontier intelligence - intelligence that’s explainable, aligned, and grounded in reality.\nIf you’re driven by curiosity, thrive in complexity, and want to help build the system that brings true understanding to enterprise AI, you’ll feel right at home here.\nCustomer Support Engineering:\n\n Customer Support Engineering is an integral part of the Customer Success organization and a key foundation for the long-term success and satisfaction of our growing customer base. This team’s primary focus is understanding our customers' environments, questions, and issues to ensure the best customer experience with RelationalAI products and services.\nWhat You'll Do:\n\n As a Support Engineer, you’ll spend your first months immersed in learning RAI’s products, support and other internal processes, and working on support cases from customers to build up the appropriate level of experience and insight needed to deliver the level of support RAI’s customers have come to appreciate and expect. You will also have the opportunity to become deeply skilled in specific areas of interest within the product, acting as a Subject Matter Expert for our Field Engineering team. Last but not least, you will be an integral part of the Support Engineering team, working together to improve and evolve the product and the support we deliver to meet our customers' needs in the market.\nQualifications:\n\n A Customer Support Engineer at RAI is comfortable troubleshooting technical issues, speaking with customers about their needs, questions, and concerns, and working with their colleagues as part of a growing team distributed across the globe. This person should be curious and have a proven ability to learn quickly.\nSpecific qualifications for the role include:\nRole Skills:\n\nPassion for solving customer problems.\nTake responsibility and ownership of customer problems.\nAbility to handle a range of urgent to minor support requests during business hours, with occasional off-hours scheduled work and on-call shifts.\nEstablish and constantly build upon a solid technical understanding of RAI and how our customers build, deploy and manage applications using our platform.\nCollaborate effectively with Sales, Field Engineering and Product Engineering to understand and resolve customer issues completely and expediently.\nConstantly work to streamline and improve processes, tools, RAI’s product offerings, and the overall customer experience.\nKnow when to seek help, and always be willing and open to offering expertise and assistance to colleagues and customers alike.\nAbility to leverage AI agents as a resource to accelerate troubleshooting and proactively propose code optimizations for customers.\nEffectively communicate with all levels of customer contacts including CTOs, management, developers and operations teams.\nProvide valuable guidance and insight through email, telephone, remote conferencing and occasionally in-person engagements.\nWork with Product Management and Product Engineering to help define and drive fixes and enhancements to address customer needs.\n\nTechnical Skills:\nTimely triage varying issues based on error messages, log files, thread dumps, stack traces, sample code, and other available data points.\nTroubleshoot performance issues with customer technology and how it works with RAI technology.\nEmbrace RAI as a part of the customer’s overall architecture, with a need to advise and troubleshoot client applications.\nEfficiently troubleshoot environment issues primarily with RAI, Snowflake, and Azure.\nBackground in database technologies and/or graph database technologies.\nProficient in programming languages - Python, SQL etc.\n\nOther Requirements:\n5+ years in a customer-facing support role.\nB.S. or M.S. in Computer Science or Engineering, or other technical fields, strongly considered.\n\nThe Customer Support Engineer position offers a base salary range of $140,000 to $160,000, along with equity and comprehensive benefits. Please note that this range serves as a guideline; actual total compensation may vary based on factors such as experience, skill set, qualifications, and geographic location.\nWhy RelationalAI\nAt RelationalAI, you will:\nWork from anywhere in the world\nEarn competitive salary + equity\nEnjoy open PTO, flexible schedules, and recharge weeks\nAccess global benefits, mental-health support, and learning stipends\nJoin a transparent, inclusive, and globally connected culture that values curiosity, excellence, and impact\nRegular team offsites and global events - Building strong connections while working remotely through team offsites and global events that bring everyone together.\nA culture of transparency & knowledge-sharing - Open communication through team standups, fireside chats, and open meetings.\nCountry Hiring Guidelines:\nRelationalAI hires people from around the world. All of our roles are remote; however, some locations might carry specific eligibility requirements.\nBecause of this, understanding location & visa support helps us better prepare to onboard our colleagues.\nOur People Operations team can help answer any questions about location after starting the recruitment process.\nHow to Apply\nIf you’re driven by understanding, powered by curiosity, and ready to help shape the next era of enterprise intelligence - we’d love to hear from you.\nJoin us and help build the reasoning layer for the modern enterprise.\nPrivacy Policy: EU residents applying for positions at RelationalAI can see our Privacy Policy here.\nCalifornia residents applying for positions at RelationalAI can see our Privacy Policy here\nRelationalAI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.","description_format":"text","description_chars":6929,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Decision Intelligence","Knowledge Graphs"],"lifecycle":[{"event":"open","at":"2026-09-10T02:14:23Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":3,"green_card_filings_12m":1,"median_offered_wage_usd":184167,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.606,"p_room":0.55,"age_days":38,"expected_fill_days":37,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/relationalai-customer-support-engineer","json_url":"https://alion.io/job/relationalai-customer-support-engineer.json","meta":{"generated_at":"2026-10-13T19:17:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29412,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":28462},"rest":"https://alion.io/mcp/rest/get_company?id=28462"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelationalai-customer-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelationalai-customer-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelationalai-customer-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relationalai-customer-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelationalai-customer-support-engineer"}]}