{"id":2995381,"url":"https://alion.io/job/relativity-application-analyst","title":"Application Analyst","company":{"id":2576,"name":"Relativity","domain":"relativity.com","url":"https://alion.io/company/relativity","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kraków, Poland","Katowice, Poland","Bydgoszcz, Poland","Warsaw, Poland","Łódź, Poland","Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":203},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-21T10:55:54Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T10:28:04Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Posting Type\nRemote\n Job Overview\nWHO WE ARERelativity is a leading legal data intelligence company building technology that helps users organize data, discover the truth, and act on it with confidence. Our AI-powered, cloud platform, RelativityOne, transforms massive volumes of complex information into actionable insights for litigation, investigations, regulatory inquiries, data breach responses, and other high-stakes legal work where accuracy and trust are crucial.\nThe world’s largest law firms, corporations, and government agencies rely on Relativity’s legal AI software to securely surface and manage the most relevant and impactful information in their matters. Beyond our commercial impact, we are committed to expanding access to technology and supporting pro bono legal work.\nWHAT WE DO\nThe Application Analyst is the entry point into Relativity's technical career ladder for Product Support - a highly technical, platform-troubleshooting role, not a call-center position. Application Analysts diagnose and resolve incidents on the RelativityOne / Relativity Server platform for a mix of technical and non-technical customers, working within an assigned product vertical (e.g., Core Review, Search & Analytics, Processing & Imaging, Data Transfer, Platform & Infrastructure).\nABOUT THE ROLE\nThis role is designed for someone early in a SaaS technical-support career who is building foundational skills in SQL, Windows/networking fundamentals, and the Relativity platform itself, while developing the judgment to know when to resolve independently and when to escalate. Application Analysts work high ticket volume with close adherence to documented procedures and Service Level Agreements (SLAs), and rely heavily on the team's knowledgebase, swarming channels, and senior technicians for guidance on anything outside known patterns.\nJob Description and Requirements\nWHAT YOU’LL DO\nTechnical Troubleshooting & Support\nTriage, diagnose, and resolve incoming incidents and service requests logged in Salesforce, following documented Standard Operating Procedures (SOPs) and knowledgebase (KB) articles.\nRun basic SQL queries against Relativity databases to investigate and confirm root cause for common issues (e.g., workspace configuration, permissions, saved searches, imaging/processing errors).\nRecognize when an issue falls outside known patterns and initiate a swarm with teammates or a specialist before escalating further.\nSupport day-one troubleshooting of RelativityOne AI applications (e.g., aiR for Review, aiR Assist, aiR for Case Strategy) at a foundational level, partnering with senior teammates on anything beyond basic configuration questions.\nAI-Enabled Support Workflow\n [AI] Utilize AI-assisted tools throughout the support workflow (triage, research, drafting responses) to resolve tickets faster and more accurately, continuously adapting as new tools and capabilities are introduced.\nCustomer Interaction & Advocacy\nRespond to client questions, problems, and work requests via phone, email, and ticketing within SLA.\nDeliver clear, empathetic, and accurate communication to a mix of technical and non-technical customers, translating platform behavior into plain language.\nTake the initiative to share best practices on the use of Relativity when interacting with customers.\nProduct, Vertical & Platform Expertise\nBuild foundational knowledge of the Relativity platform and the assigned product vertical; actively pursue RelativityOne Certified Professional and RelativityOne Review Professional certifications.\nStay current on new Relativity features and releases relevant to the assigned vertical, including newly supported AI applications.\nCollaboration, Escalation & Swarming\nPartner with senior-level teammates as needed to troubleshoot and resolve customer incidents, using swarming as the first line of support before escalating.\nFollow the team's escalation path (vertical → specialist → engineering / DB Services / Site Services, as applicable) and Urgent Transition (UT) process for issues that must move between shifts or regions.\nContribute to and follow Knowledge-Centered Support (KCS) practices, including flagging gaps in existing KB articles.\nProcess, Documentation & Quality\nCreate, categorize, update, escalate, transition, and resolve tickets in Salesforce with accurate documentation to support historical reporting.\nMaintain close attention to detail when coding and documenting tickets to ensure accurate reporting and historical data integrity.\nTrack time daily and monitor assigned open tickets, updating customers on a timely basis.\nMetrics & Continuous Improvement\nMeet identified goals with respect to Customer Support KPIs (e.g., SLA adherence, first response time, quality).\nAccept feedback from peers, Shift Leads, and management, and demonstrably apply it to improve technical accuracy and communication.\nWHAT WE’RE LOOKING FOR\nRequired\nPrior customer support experience; SaaS or technology environment strongly preferred.\nDemonstrated aptitude for, or early experience with, SQL, Windows platforms, and troubleshooting technical issues - willingness to rapidly build depth in these areas is essential.\nClient-focused mindset with the ability to understand and manage customer expectations under SLA pressure.\nStrong written and verbal communication skills; ability to explain technical concepts to non-technical audiences.\nComfortable working in a fast-paced, high-ticket-volume technical environment with defined procedures.\nAbility to travel up to 10% of the time for training or customer engagements, as needed.\nRelativity is a diverse workplace with different skills and life experiences-and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify.\nBenefit Highlights:\nComprehensive health, dental, and vision plans\nParental leave for primary and secondary caregivers\nFlexible work arrangements\nTwo, week-long company breaks per year\nAdditional time off\nLong-term incentive program\nTraining investment program\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.\nRelativity is committed to competitive, fair, and equitable compensation practices.\nThis position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.\nThe expected salary range for this role is betweenfollowing values:\n82 000 and 122 000PLNThe final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.\nRequired Skills:\nApplication Management, Database Management, Project Management, Requirements Gathering, Software Development, Software Development Life Cycle (SDLC), Structured Query Language (SQL), System Implementations, Systems Analysis, Technical Support","description_format":"text","description_chars":7254,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Legal AI","Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-21T10:55:54Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":2,"expected_fill_days":42,"reasons":["conf:43","urgency","velocity","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/relativity-application-analyst","json_url":"https://alion.io/job/relativity-application-analyst.json","meta":{"generated_at":"2026-10-24T15:26:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22056,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2576},"rest":"https://alion.io/mcp/rest/get_company?id=2576"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelativity-application-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelativity-application-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelativity-application-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relativity-application-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelativity-application-analyst"}]}