{"id":1222843,"url":"https://alion.io/job/relativity-it-support-administrator-3","title":"IT Support Administrator","company":{"id":2576,"name":"Relativity","domain":"relativity.com","url":"https://alion.io/company/relativity","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-09-26T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":57000,"period":"year","method":"role_country_seniority_unknown","sample_n":46},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"IAM","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-09-26T19:33:56Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Posting Type\nHybrid\n Job Overview\nWHO WE ARERelativity is a leading legal data intelligence company building technology that helps users organize data, discover the truth, and act on it with confidence. Our AI-powered, cloud platform, RelativityOne, transforms massive volumes of complex information into actionable insights for litigation, investigations, regulatory inquiries, data breach responses, and other high-stakes legal work where accuracy and trust are crucial.\nThe world’s largest law firms, corporations, and government agencies rely on Relativity’s legal AI software to securely surface and manage the most relevant and impactful information in their matters. Beyond our commercial impact, we are committed to expanding access to technology and supporting pro bono legal work.\nWHAT WE DO\nThe IT Support Specialist (Intermediate) provides more advanced troubleshooting and independently resolves a broad range of support tickets.\nABOUT THE ROLE\nThis role acts as an escalation point for junior analysts, contributes to knowledge documentation, and supports process improvement initiatives.\nJob Description and Requirements\nWHAT YOU’LL DO\nProvide Tier 2 support for escalated incidents requiring deeper technical analysis.\n\nTroubleshoot advanced desktop, network, and application issues across multiple platforms.\n\nIndependently resolve most assigned tickets without guidance.\n\nAct as an escalation point for Tier 1 analysts.\n\nTrain and coach junior team members.\n\nSupport identity management tasks (Azure AD/Microsoft 365, IAM workflows, MFA troubleshooting).\n\nAssist with endpoint management activities using MDM tools (Intune, JAMF, Autopilot).\n\nOwn major incident communication for incidents within scope.\n\nContribute to knowledge base improvements and documentation quality.\n\nParticipate in root-cause analysis for recurring issues.\n\nSupport deployment of enterprise hardware, software, and configuration baselines.\n\nCollaborate with global IT teams to maintain consistent support standards.\n\nWHAT WE’RE LOOKING FOR\nRequired\nAssociate degree or equivalent technical foundation.\n\n2+ years in technical support.\n\nStrong proficiency with operating systems, hardware, and enterprise applications.\n\nExperience supporting remote, hybrid, and global teams.\n\nPreferred\nExperience leading small projects or process improvements.\n\nCertification such as M365 Fundamentals, Azure Fundamentals, JAMF, or ITIL v4.\n\nExperience using automation or scripting tools.\n\nBenefit Highlights:\nComprehensive health, dental, and vision plans\nParental leave for primary and secondary caregivers\nFlexible work arrangements\nTwo, week-long company breaks per year\nAdditional time off\nLong-term incentive program\nTraining investment program\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.\nRelativity is committed to competitive, fair, and equitable compensation practices.\nThis position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.\nThe expected salary range for this role is betweenfollowing values:\n91 000 and 137 000PLNThe final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.\nRequired Skills:\nDocumentations, Incident Management, Information Technology (IT) Services, IT Service Desk, Microsoft Office, Mobi Systems OfficeSuite, Network Troubleshooting, Service Level Agreement (SLA), Technical Support, Troubleshooting Software","description_format":"text","description_chars":3879,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Document AI","Legal AI"],"lifecycle":[{"event":"open","at":"2026-09-25T12:45:40Z"}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":8,"expected_fill_days":40,"reasons":["conf:26","urgency","velocity","win:early"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/relativity-it-support-administrator-3","json_url":"https://alion.io/job/relativity-it-support-administrator-3.json","meta":{"generated_at":"2026-09-27T01:28:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1314,"day_limit":5000,"remaining_today":3686,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}