{"id":2895276,"url":"https://alion.io/job/relativity-it-support-administrator-4","title":"IT Support Administrator","company":{"id":2576,"name":"Relativity","domain":"relativity.com","url":"https://alion.io/company/relativity","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"IAM","optional":false},{"name":"Incident Management","optional":true},{"name":"ITIL","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T10:28:04Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Posting Type\nHybrid\n Job Overview\nThe IT Support Specialist (Intermediate) provides more advanced troubleshooting and independently resolves a broad range of support tickets. This role acts as an escalation point for junior analysts, contributes to knowledge documentation, and supports process improvement initiatives. Job Description and Requirements\nIndustry-Standard Responsibilities\nProvide Tier 2 support for escalated incidents requiring deeper technical analysis.\nTroubleshoot advanced desktop, network, and application issues across multiple platforms.\nIndependently resolve most assigned tickets without guidance.\nAct as an escalation point for Tier 1 analysts.\nTrain and coach junior team members.\nSupport identity management tasks (Azure AD/Microsoft 365, IAM workflows, MFA troubleshooting).\nAssist with endpoint management activities using MDM tools (Intune, JAMF, Autopilot).\nOwn major incident communication for incidents within scope.\nContribute to knowledge base improvements and documentation quality.\nParticipate in root-cause analysis for recurring issues.\nSupport deployment of enterprise hardware, software, and configuration baselines.\nCollaborate with global IT teams to maintain consistent support standards.\nMinimum Qualifications\nAssociate degree or equivalent technical foundation.\n2+ years in technical support.\nStrong proficiency with operating systems, hardware, and enterprise applications.\nExperience supporting remote, hybrid, and global teams.\nAbility to lift, carry and move equipment weighing up to 50lbs, with or without reasonable accommodation.\nPreferred Qualifications\nExperience leading small projects or process improvements.\nCertification such as M365 Fundamentals, Azure Fundamentals, JAMF, or ITIL v4.\nExperience using automation or scripting tools.\nRelativity is committed to competitive, fair, and equitable compensation practices.\nThis position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.\nThe expected salary range for this role is betweenfollowing values:\n$60,000 and $90,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.\nRequired Skills:\nDocumentations, Incident Management, Information Technology (IT) Services, IT Service Desk, Microsoft Office, Mobi Systems OfficeSuite, Network Troubleshooting, Service Level Agreement (SLA), Technical Support, Troubleshooting Software","description_format":"text","description_chars":2663,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Legal AI","Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-20T04:27:04Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":4,"expected_fill_days":42,"reasons":["conf:19","urgency","velocity","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/relativity-it-support-administrator-4","json_url":"https://alion.io/job/relativity-it-support-administrator-4.json","meta":{"generated_at":"2026-10-23T18:02:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27459,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2576},"rest":"https://alion.io/mcp/rest/get_company?id=2576"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelativity-it-support-administrator-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelativity-it-support-administrator-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelativity-it-support-administrator-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relativity-it-support-administrator-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelativity-it-support-administrator-4"}]}