{"id":2492268,"url":"https://alion.io/job/relativity-technical-account-manager","title":"Technical Account Manager","company":{"id":2576,"name":"Relativity","domain":"relativity.com","url":"https://alion.io/company/relativity","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":["SG"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":92000,"period":"year","method":"role_seniority_country_cell","sample_n":16},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-14T03:18:14Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T09:19:36Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Posting Type\nRemote\nJob Overview\nAbout RelativityLegal technology is having its moment, and Relativity is at the centre of it.\nWe are a leading legal data intelligence company. Our extensible, AI cloud platform, RelativityOne, is trusted by the world’s largest law firms, corporations, and government agencies to turn complex data into actionable insights for litigation, investigations, regulatory inquiries, arbitration, and other high-stakes legal matters.\nIn Asia, the momentum speaks for itself: RelativityOne adoption jumped 46% year-over-year, a sign that organisations have moved beyond experimentation and are now applying AI in production environments to modernise how legal work gets done at scale.\nTo meet this moment, we’re expanding our Singapore team and on-the-ground presence. This is an opportunity to be part of an exciting growth story. We are looking for mid-level professionals across sales, technical solutions, customer success, and marketing to support our continued expansion. You’ll have the backing of an established industry leader and the opportunity to help grow our customer base across Asia.\nIf you’re ready to help write the next chapter of legal AI in Asia, we’d love to hear from you.\nJob Description and Requirements\nKey Responsibilities\nDevelop a strong understanding of customer projects and proactively minimize service impact \nGuide resolution of critical customer incidents \nApply and contribute to Knowledge-Centered Support (KCS) processes and best practices \nMaintain accountability for service quality and anticipate future demand for capacity planning \nLead internal service review meetings focused on performance, quality, and continuous improvement \nCollaborate with Product, Engineering, and Operations to troubleshoot and resolve issues \nProvide best practices and technical guidance to customers on effective platform usage \nParticipate in on-call rotations or flexible support schedules as needed \nMinimum Qualifications\n5+ years of experience in a technical role supporting customers directly \nProven ability to manage technical relationships and resolve complex issues \nStrong problem-solving and cross-functional collaboration skills \nPreferred Qualifications\n5+ years of hands-on technical experience working with Relativity in a customer-facing role \nStrong written and verbal communication skills \nExperience working in SaaS, IaaS, or hybrid environments \nRCA (Relativity Certified Administrator) certification required \nAdditional Information\nTravel requirement: Ability to travel\nSuggested Skills:\nData Analysis, Data Intelligence, Data Science, Data Visualization, Information Governance, Legal Practices, Legal Research, Project Management, Risk Management, Structured Query Language (SQL)","description_format":"text","description_chars":2752,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Legal AI","Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-14T03:18:14Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":1,"expected_fill_days":45,"reasons":["conf:1","urgency","velocity","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/relativity-technical-account-manager","json_url":"https://alion.io/job/relativity-technical-account-manager.json","meta":{"generated_at":"2026-10-15T12:29:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19202,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2576},"rest":"https://alion.io/mcp/rest/get_company?id=2576"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelativity-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelativity-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelativity-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relativity-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelativity-technical-account-manager"}]}