{"id":3145865,"url":"https://alion.io/job/relay-marketing-operations-manager","title":"Marketing Operations Manager","company":{"id":175994,"name":"Relay","domain":"relayfi.com","url":"https://alion.io/company/relay-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":92,"open_postings":6,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":104000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":95},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Iterable","optional":false},{"name":"Salesforce","optional":false},{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-10-23T06:17:01Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-31T19:57:02Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":7},"description":"Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money-bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.\nWe’re looking for a Marketing Operations Manager to help power Relay’s next stage of growth! You’ll sit at the intersection of Marketing and Sales-turning data, insights, and automation into smarter decisions, scalable growth, and helping acquire new SMB customers and partners.\nYou’ll own and optimize our marketing technology stack, with HubSpot at its core, building the systems, processes, and reporting that give our teams the visibility they need to make impactful decisions. From improving marketing performance to accelerating top-of-funnel growth across our Direct and Accountant & Bookkeeper channels, you’ll play a critical role in how we acquire new SMB customers and partners.\nThis is an exciting opportunity to take ownership, solve complex challenges, and make a meaningful impact on how Relay grows and scales.\nWhat You’ll Be Doing\nMarketing Operations Strategy: Own and prioritize marketing operations initiatives that drive top-of-funnel growth across our Direct SMB and Accountant & Bookkeeper channels. Define clear success metrics, balance customer impact with business value, and proactively adjust strategies based on performance\n\nMarketing Technology: Own and optimize our marketing technology stack, with HubSpot at its core, including workflows, lead lifecycle management, lead scoring, and reporting to support scalable growth\n\nAI & Automation: Build, deploy, and manage AI agents and automations in production to streamline top-of-funnel operations, including lead routing, enrichment, and follow-up\n\nSystems & Process Improvement: Lead system enhancements and process rollouts end-to-end, removing blockers, driving adoption, and building scalable processes that improve operational efficiency\n\nMarketing Attribution & Analytics: Build multi-touch attribution models to understand the customer journey and measure marketing effectiveness. Define KPIs, develop dashboards and reporting, and implement tracking infrastructure to measure campaign and event performance\n\nFunnel Optimization & Performance: Analyze marketing and sales performance to identify friction points, uncover growth opportunities, and address root causes. Translate data and trends into actionable recommendations that improve funnel performance and drive measurable results\n\nCross-Functional Collaboration: Build trusted partnerships with Marketing, Sales, and leadership to align priorities, communicate recommendations, and drive informed decisions. Create clear documentation and scalable processes that support knowledge sharing and cross-functional alignment\n\nWho You Are\nYou have 4+ years of experience in an operations role within a data-driven environment, ideally in a high-growth B2B SaaS or fintech company\n\nYou have hands-on experience with HubSpot as a marketing automation platform, including workflows, reporting, and CRM/Marketing Hub administration\n\nYou are proficient with CRM platforms and integrations (Salesforce, Iterable), sales productivity tools (Outreach, Gong), and enrichment providers (Clay, ZoomInfo)\n\nYou have experience leveraging AI tools, with a proven track record of building agents and automations that solve real operational challenges\n\nYou thrive in a hands-on role, balancing attention to detail with the ability to think strategically and see the bigger picture\n\nYou have a passion for process improvement, with the ability to analyze complex data, identify patterns, and translate business objectives into actionable quarterly strategies\n\nYou are a strong communicator who thrives in cross-functional environments and can translate complex information into clear, actionable insights\n\nBonus Points\nYou have experience building RevOps infrastructure from the ground up or scaling operations in a high-growth environment\n\nYou have experience with go-to-market (GTM) strategies that combine product-led growth (PLG) and sales-assisted motions\n\nYou have worked with SMBs in North America\n\nThe Interview Process\nStage 1: A 30-minute Google Meet video call with a member of the Talent team\n\nStage 2: A 45-minute Google Meet video call with the Director, Revenue Operations\n\nStage 3: A 30-minute Google Meet whiteboard session with the team\n\nStage 4: A take-home case study followed by a 60-minute Google Meet video call with the team\n\nStage 5: A 45-minute in-person interview with a member of the Leadership team\n\nOur Compensation Approach\nWe believe Relayers should feel rewarded for the impact they have on our mission and growth. Compensation follows impact. As impact increases, compensation grows, and we do not limit compensation changes to a once-a-year review cycle.\nThe annual salary range for this role is $112,500 CAD to $137,500 CAD.\nFor candidates who demonstrate full readiness for the defined scope of the role, the typical starting salary is $125,000 CAD. Offers below this point reflect candidates we believe can grow into the full scope of the role with support and development. Offers above this point reflect impact that meaningfully exceeds the role’s defined expectations or an expanded scope from day one.\nWe encourage you to have a conversation with your recruiter and ask questions about compensation throughout the hiring process. For more information on our compensation philosophy and perks and benefits, visit our Candidate Hub.\nWhy Relay Might Be the Perfect Fit For You\nYou push relentlessly for reinvention: You're always asking \"how can this be better?\" -- in your work, in your craft, in yourself. Comfort is a signal to push harder, not coast. You'd rather build something better than defend something familiar.\n\nYou crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.\n\nYou own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.\n\nYou build with AI, not just use it: You're actively embedding AI into how you work, pushing what's possible, and bringing your team along with you.\n\nYou care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition, and you let your work speak for itself.\n\nYou’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.\n\nYou seek out feedback: You see directness as respect, not criticism. You actively seek input, sit with hard truths, and use feedback as fuel for improvement.\n\nSmall businesses are why we're here: Relay exists to help them thrive -- and that mission has to resonate with you.\n\nJoin Us\nWe're looking for people who are relentless, curious, and care deeply about the work. You're encouraged to apply even if your experience doesn't perfectly match the job description -- your perspective and drive matter more. We welcome diverse backgrounds and people who think critically, challenge the status quo, and want to help small businesses thrive.\nIf you require accommodations at any stage of the hiring process, please reach out to your Talent Partner.\nDisclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check and employment verification through Certn.\nImportant Notice: Relay’s recruitment team only contacts candidates and corresponds from official corporate email addresses ending in @relayfi.com. We will never ask for sensitive personal data (such as bank account details, credit card numbers, or social security/insurance numbers) during the initial application or interview stages.","description_format":"text","description_chars":8188,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-10-23T10:12:56Z"},{"event":"close","at":"2026-10-23T19:46:02Z"},{"event":"reopen","at":"2026-10-28T08:40:57Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":59,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/relay-marketing-operations-manager","json_url":"https://alion.io/job/relay-marketing-operations-manager.json","meta":{"generated_at":"2026-10-31T21:59:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34300,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":175994},"rest":"https://alion.io/mcp/rest/get_company?id=175994"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelay-marketing-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelay-marketing-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelay-marketing-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relay-marketing-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelay-marketing-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3145865}},{"tool":"search_jobs","arguments":{"company":"relayfi.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3145865},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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