{"id":2640196,"url":"https://alion.io/job/relay-technologies-limited-operations-manager-nottingham-sort-centre","title":"Operations Manager - Nottingham Sort Centre","company":{"id":3799710,"name":"Relay Technologies Limited","domain":"relaytech.co","url":"https://alion.io/company/relaytech","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":69,"open_postings":27,"ghost_share":0.519,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nottingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":84000,"period":"year","method":"role_country_seniority_unknown","sample_n":799},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-28T09:21:38Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-10-20T21:03:58Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":52},"description":"Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M) led by deep-tech investors Plural, and a recently closed Series B ($95M), Relay is scaling faster than 99% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen\nRelay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.\nTHE TEAM\n\n~160 people, around half in engineering, product and data\n45+ advanced degrees across computer science, mathematics and operations research\nThousands of data points captured, calculated, analysed and predicted for every single parcel we handle\nAn intellectually vibrant culture of first-principles thinking, tight feedback loops and relentless experimentation\nThe Opportunity\nYou will report to the Site Manager/Head of Site and will run shifts at one of our Hybrid Sort Centres (HSCs), leading 50-100+ operatives through high-volume, time-pressured sortation where minutes matter and small deviations cascade into missed deadlines. Each of our HSCs handle over 40 million parcels annually, with our largest site measuring more than 300,000 sq ft.\nYou will also be accountable for whether the site is measurably better in a month than it is today for each of our key metrics. You are on the floor for your shift, every shift. This is not a project role with occasional site visits and it is not a desk job, the forward work happens along with running the operation.\nWho will thrive in this role\nDeliver shift plan end to end people deployment, throughput, quality standards, and health & safety compliance\n\nLead, develop, and performance-manage a frontline team of 50-100+ operatives\n\nBuild the mechanisms that hold the operation together. Build controls, cadences, metrics, SOPs, change management and own their adoption, not only their design\n\nPlan ahead for future shifts; labour, training, and the risks you can see coming before they land\n\nOwn the end-of-shift handover; what happened, what is at risk, what the next shift needs to know\n\nStay decisive through volume peaks, outages, and labour gaps. Triage, solve the problem at hand quickly, contain the impact, restore flow\n\nPresent and write clearly whether briefs, escalations, handovers or post-incident reviews. Decisions here get made based off what you wrote\n\nImplement changes into a live operation such as introducing robotics, launching new sortation tech or onboarding new clients. We are changing the operations constantly which means you’ll roll change out mid flight and bring your team along the journey.\n\nWho you are\nScaled something from zero: a site, a market, a process or a program.\n\nManaged a physical operation: quick commerce, grocery, e-commerce fulfillment, last mile, 3PL, food production, airport ground handling, rail. Anywhere with a hard cut off and people on the floor.\n\nCommunicate in both directions and have strong people management skills: you can brief 80 operatives at shift start and take a problem to senior leadership the same day.\n\nBuilt a mechanism that held: a control, a cadence, a metric, a document standard. Something you authored that changed how frontline teams worked.\n\nOwn numbers rather than report them: you can name a metric you created or redefined, explain why the previous one was wrong, and say what changed afterwards.\n\nUnderstand frontline work: one of these must be true: you have personally led frontline teams; you have worked embedded in and around a frontline population day to day, without the reporting line; or you have been accountable for outcomes delivered by frontline people you did not employ.\n\nYou do not need to have worked in parcels, fulfilment, or sortation. Several of our most talented people had not.\nBackgrounds that translate well\nProgram Manager in a logistics or e-commerce business\n\nOperations Excellence and Continuous Improvement\n\nStrategy & Operations\n\nTransformation manager\n\nLaunch and Expansion Manager\n\nRegional operations manager\n\nWe have hired well from corporate operations, from central operations inside large UK retailers and carriers, and from quick commerce and marketplace operators. Consulting backgrounds work where you implemented, not only recommended; we are keen to understand what you who actually rolled it out.\nHiring process\nOur hiring process is fast.\nInitial screen (15 min)\n\nHiring Manager conversation (90 min) - 45 min onsite interview immediately followed by a 45 min site tour where you shadow an existing shift manager\n\nFinal interview (45 min). Decision and offer within 48 hours\n\nWho Thrives at Relay?\nAim with Precision: You define problems clearly and measure your impact meticulously.\n\nPlay to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.\n\n1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.\n\nAll In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.\n\nPeople-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.\n\nGrow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect.\n\nRelay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.","description_format":"text","description_chars":5891,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-10-15T18:42:55Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-20T06:21:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.292,"p_room":0.45,"age_days":52,"expected_fill_days":32,"reasons":["conf:1","stale_co","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/relay-technologies-limited-operations-manager-nottingham-sort-centre","json_url":"https://alion.io/job/relay-technologies-limited-operations-manager-nottingham-sort-centre.json","meta":{"generated_at":"2026-10-20T22:46:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26687,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3799710},"rest":"https://alion.io/mcp/rest/get_company?id=3799710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelay-technologies-limited-operations-manager-nottingham-sort-centre"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelay-technologies-limited-operations-manager-nottingham-sort-centre"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelay-technologies-limited-operations-manager-nottingham-sort-centre"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relay-technologies-limited-operations-manager-nottingham-sort-centre\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelay-technologies-limited-operations-manager-nottingham-sort-centre"}]}