{"id":2640191,"url":"https://alion.io/job/relay-technologies-limited-sales-operations-manager","title":"Sales Operations Manager","company":{"id":3799710,"name":"Relay Technologies Limited","domain":"relaytech.co","url":"https://alion.io/company/relaytech","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":69,"open_postings":27,"ghost_share":0.519,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"Pipedrive","optional":false}],"status":"live","first_seen_at":"2026-09-22T16:55:20Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-21T04:44:09Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":28},"description":"Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M) led by deep-tech investors Plural, and a recently closed Series B ($95M), Relay is scaling faster than 99% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen\nRelay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.\nTHE TEAM\n\n~160 people, around half in engineering, product and data\n45+ advanced degrees across computer science, mathematics and operations research\nThousands of data points captured, calculated, analysed and predicted for every single parcel we handle\nAn intellectually vibrant culture of first-principles thinking, tight feedback loops and relentless experimentation\nAbout the Role\nRelay sells through two core motions. The first is our new-business engine: a B2B enterprise sales motion winning large retailers and brands with significant parcel volumes - and, in time, extending down-market into Small medium enterprises (SME) as that segment opens up. The second is our field engine, which grows Relay's network of \"Pitstops\" - local shops and businesses that act as pick-up and drop-off points where consumers can collect parcels and return items.\nBoth motions depend on the systems and processes this role will build and own: the account universe and TAM, lead scoring and prioritisation, outreach, CRM architecture, governance, and sales tooling.\nYou'll be both architect and operator, and AI-native in how you work. You'll define what great looks like across the systems and processes underpinning both sales motions, then take ownership of making it happen. You’ll also be highly fluent in metrics - using dashboards and funnel data to identify where performance is breaking down, where opportunities are being lost, and where we can drive greater efficiency.\nWhat You'll Do\nBuild the new-business engine: own TAM, account scoring and weekly prioritisation, plus a top-of-funnel (enrichment, multi-threaded contacts, sequencing, signal-based triggers) that lets sales spend their time pitching, not hunting.\n\nOwn the CRM and deal desk: architect Pipedrive around the selling rhythm, govern deal terms, stages and approval gates from pitch to activation, and raise the quality and speed of pitches and proposals.\n\nScale the Pitstop engine: run the field team's scoring, territories, targets and dashboards, manage pricing levers and CPA, and keep lead-to-live data clean, pushing toward a self-running engine with algorithmic assignment, referrals and AI-handled inbound.\n\nAutomate relentlessly: own the tooling stack and build-vs-buy calls (defaulting to building), strip manual work out of the sales day, and design systems that extend to SME and self-serve through configuration, not a rebuild.\n\nDiagnose and fix the funnel: use funnel data to find where deals stall and pipeline leaks, then ship the fixes.\n\nWho Will Thrive in This Role\nSystems thinker. You build systems rather than one-off fixes, and you take ideas all the way to a shipped, working solution yourself.\n\nProven RevOps experience. You've run sales or revenue operations in a fast-moving environment and know what best-in-class looks like across top-of-funnel, CRM, deal desk and process.\n\nCRM owner, not just admin. You've implemented and evolved Pipedrive (or similar) so it fits the selling motion, rather than bending the motion to fit the tool.\n\nNative AI builder. You're fluent with Claude and have shipped real tooling and automations in a live business.\n\nFast, practical delivery. You implement quickly and are comfortable scoping work for engineering when you need their help.\n\nHigh bar for quality. You insist on clean data and tight processes\n\nEqually strong in detail and with people. You're comfortable refining a workflow in depth and equally at ease talking pipeline quality with sales.\n\nCompensation, Benefits & Workplace\nGenerous equity, richer than 99% of European startups, with annual top-ups to share Relay's success\n\nPrivate health & dental coverage, so comprehensive you'd need to be a partner at a Magic Circle law firm to match it\n\n25 days of holidays\n\nEnhanced parental leave\n\nHardware of your choice\n\nExtensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more)\n\nLocated in Shoreditch, our office set-up enables the kind of in-person interactions that drive impact. We work 4 days on-site, with 1 day remote.\n\nWho Thrives at Relay?\nAim with Precision: You define problems clearly and measure your impact meticulously.\n\nPlay to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.\n\n1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.\n\nAll In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.\n\nPeople-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.\n\nGrow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect.\n\nRelay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.","description_format":"text","description_chars":5802,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-10-15T18:42:55Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-21T06:25:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.443,"p_room":0.75,"age_days":28,"expected_fill_days":32,"reasons":["conf:1","stale_co","win:late"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/relay-technologies-limited-sales-operations-manager","json_url":"https://alion.io/job/relay-technologies-limited-sales-operations-manager.json","meta":{"generated_at":"2026-10-21T09:16:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13121,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3799710},"rest":"https://alion.io/mcp/rest/get_company?id=3799710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelay-technologies-limited-sales-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelay-technologies-limited-sales-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelay-technologies-limited-sales-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relay-technologies-limited-sales-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelay-technologies-limited-sales-operations-manager"}]}