{"id":3547618,"url":"https://alion.io/job/reliableair-dispatcher-2","title":"Dispatcher","company":{"id":1833088,"name":"ReliableAir","domain":"reliableair.com","url":"https://alion.io/company/reliableair","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kennesaw, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":67000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7889},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T21:23:09Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T15:50:53Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Summary\nThe service dispatcher is accountable for planning and dispatching for the technicians in the most efficient, customer focused manner to ensure we exceed our customers’ expectations as well as meet Reliable’ s operational and growth goals. Answering emails, from technicians, other departments and within the department in a timely manner. Communicating daily within the team and with the Dispatch manager.\nShifting daily and throughout the day to support all service area field team members. Scheduling quotes/return visits, adjusting routes, rescheduling customers, monitoring the board for same day and next day availability. Adjusting all booking platforms as needed.\nReal time invoicing for field team members. This includes verifying correct coding, making corrections, collecting payments as needed and daily invoicing checks to ensure all calls were invoiced timely and completed for the day.\nThis position will work 40 hours per week with the need to have flexibility for working evenings and weekends as required my business needs.\nEssential Functions\nPlans routes to minimize drive times and ensure best resources are assigned to the right calls \nDispatches work and modify/optimize schedules throughout the day \nLiaison for the HVAC technicians/Plumbers/Electricians in the field for the CSRs, admin, and managers on the overall operations of the field team members\nPromote and support the HVAC/Plumbing/Electrical growth plans by promoting all HVAC maintenance agreements, generator rentals and RENTAL offerings\nSchedule engine updates for both the dashboard availability and dispatches \nCreate/Edit Invoices as well as analyze and review Invoices for customers/field technicians \nAssists field team members on all items needed: accepting jobs, complaints, scheduling of jobs, days requested off, housekeeping and equipment issues, etc. \nProvides ongoing support by frequently communicating with internal and external departments, vendors and or contractors \nCoordinates transfer of equipment/material/and other supplies from office/warehouse to field operatives/field team members\nWorks with managers to resolve NPS concerns\nWorks directly with Independent Contractors who partner with the Company to provide servicesDispatches job/setting routes and sends information via Service Titan\nProvides real time assistance for contractors for verification and customer concerns \n\nManages direct communication with customers\nOther duties as assigned\nQualifications\nMust have 2-3 years’ experience dispatching field personnel with a service-related industry.\nExperience with team coordination and/or project management is helpful.\nAbility to work in an environment with frequent interruptions.\nGeographical knowledge of service area or map reading skills\nAbility to multi- task and handle busy, dynamic environments.\nStrong computer skills and ability to use Excel and Word products.\nService Titan is a huge plus.\nExcellent organization and administrative skills are a must.\nExcellent data analysis and analytical skills\nStrong customer service skillset\nCan do, solution-oriented attitude.\nMust be driven to succeed and dependable.\nPlease note that any offer of employment is conditional upon successful completion of a background check, drug screen, and motor vehicle record review (as applicable).\nReliable is proud to be an equal opportunity employer, celebrating diversity and creating an inclusive environment for all employees. We do not discriminate in our employment practices based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, pregnancy or related condition, marital status, military or veteran status or any other basis protected by federal, state, or local law.","description_format":"text","description_chars":3778,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Professional Services","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-30T21:23:09Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":1,"expected_fill_days":11,"reasons":["conf:2","urgency","win:early","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/reliableair-dispatcher-2","json_url":"https://alion.io/job/reliableair-dispatcher-2.json","meta":{"generated_at":"2026-11-01T18:44:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28665,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1833088},"rest":"https://alion.io/mcp/rest/get_company?id=1833088"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Freliableair-dispatcher-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Freliableair-dispatcher-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Freliableair-dispatcher-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/reliableair-dispatcher-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Freliableair-dispatcher-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3547618}},{"tool":"search_jobs","arguments":{"company":"reliableair.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3547618},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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