{"id":3527390,"url":"https://alion.io/job/reliaquest-associate-it-engineer-2","title":"Associate IT Engineer","company":{"id":35580,"name":"ReliaQuest","domain":"reliaquest.com","url":"https://alion.io/company/reliaquest","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":59000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-30T14:43:02Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T21:59:17Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Why it's worth it:\nDo you like helping people and solving problems? IT Engineers make up the backbone of end user support and serve as the face of customer service for our users. Do you like building new things and optimizing processes? Joining ReliaQuest as an IT Engineer will give you the opportunity to gain exposure to many different aspects of IT Infrastructure, including Systems, Networking, Unified Communications, and Internal Security. We develop strong foundations in troubleshooting theory, ticket tracking, vendor management, and A/V deployment - among other skills. This role allows you to work with and learn from a wide variety of personalities and skillsets - the most talented people in the business. There are opportunities for career growth and specialization across the organization.\nThe everyday hustle:\nProvide a smooth and seamless technology experience for new employees in onboarding.\n\nFunction as the first line of support for requests and issues from internal employees.\n\nRespond to queries from a variety of sources, including phone calls, direct messages, walk-ups, and Jira tickets\n\nLog, prioritize, and respond to queries based on urgency, needs of business, and affected priority groups\n\nEvaluate, isolate, and resolve technical issues via systematic troubleshooting - this includes asking open and closed questions and reliably reproducing intermittent issues\n\nInstall, modify, and repair computer hardware and software.\n\nAssist and educate customers through the problem-solving process.\n\nFollow up with customers to ensure issues have been resolved.\n\nMaintain accurate asset and peripheral inventory.\n\nMaintain and troubleshoot Microsoft Teams conference rooms, and a variety of audio/video deployments\n\nSecurely configure and deploy computer hardware for trade shows, demo environments, internal events, and other ad hoc settings\n\nAssist with device management in a primarily macOS environment\n\nContribute technical writing to a rapidly growing and changing knowledge base\n\nIdentify and develop ongoing infrastructure projects to improve workflow and process management\n\nDo you have what it takes:\nBachelor’s Degree preferably in a field related to Information Technology\n\n1-3 years of experience of Mac and/or Windows troubleshooting and configuration.\n\nExperience and skill related to customer service\n\nBasic understanding of Networking concepts (TCP, UDP).\n\nExperience resolving hardware and software issues, including user environment and educational opportunities.\n\nComfortable navigating command line interfaces\n\nAbility to demonstrate good attitude, energy, and effort.\n\nBe Accountable, Focused, Adaptable, and Helpful.\n\nWhat makes you uncommon?\nExperience managing Active Directory and Microsoft 365\n\nExperience remotely managing devices in a blended operating system environment.\n\nDemonstrated success in a fast-paced customer service environment\n\nClear communicator across a variety of styles, both written and verbal","description_format":"text","description_chars":2964,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response","Security Operations","Managed Security","Cybersecurity AI"],"lifecycle":[{"event":"open","at":"2026-10-30T14:43:02Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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