{"id":3098660,"url":"https://alion.io/job/reltio-associate-customer-engineer","title":"Associate Customer Engineer","company":{"id":685804,"name":"Reltio","domain":"reltio.com","url":"https://alion.io/company/reltio","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":9,"ghost_share":0,"stale_share":0.444,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":61000,"max":114000,"currency":"USD","period":"year","gross":null,"usd_annual":114000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Java","optional":false},{"name":"Master Data Management","optional":false},{"name":"Python","optional":false},{"name":"Cassandra","optional":true},{"name":"DynamoDB","optional":true},{"name":"ElasticSearch","optional":true}],"status":"live","first_seen_at":"2026-10-22T16:49:27Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T07:53:34Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities-encompassing entity resolution, multi-domain master data management (MDM), and data products-transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands-across multiple industries around the globe-rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.\nAt Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.\nReltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!\nJob Summary: \nThe Associate Customer Engineer provides expert technical support to high-value customers, and partners resolving complex issues and proactively ensuring system health. They also play a key role in mentoring customer engineers and sharing knowledge to enhance overall customer satisfaction and product improvement.\nJob Duties and Responsibilities:\nHandle highly complex technical problems for our customers that include technical configuration, workflow compilation, lambda code debug, integration and JSON knowledge. Primarily aligned for concierge and premier success plans customers.\nResolve customer technical issues through diligent research, reproduction, and troubleshooting.\nProvide alternate solutions and exercise independent judgment in developing methods, techniques, and evaluation criteria that lead to prompt resolution of issues.\nProvide high-quality customer engineering assistance that results in high customer satisfaction.\nServe as a subject matter expert in multiple product features for supporting, enhancing, and fixing solutions that support a rapidly growing business at a massive scale.\nAttend meetings with clients to analyze, troubleshoot, and diagnose problems\nResolve customer issues and ensure appropriate ticket investigation and resolution quality.\nShare and develop best practices with team members to enhance the quality and efficiency of technical support and contribute to the knowledge base.\nParticipate in rapid response teams that include engineering and DevOps to be the face of the customer in communications and feedback\nActively monitor tenant-level alerting tools and participate in collaborative communications for escalation prevention.\nProvide input on product and service-related enhancement requests back to Engineering, Product Management, Sales, and Marketing teams. that will improve our customers' successful use of our products and drive adoption.\nUnderstand and keep up-to-date on the latest product functionality, its dependencies, the underlying architecture, and its operational impact.\nParticipate in a 24/7 on-call rotation, providing after-hours support for critical issues.\nEnhance the quality and efficiency of technical support and contribute to the knowledge base. \nProactively communicate to avoid escalations and negative customer satisfaction.\nAuthor technical documents on common issues and solutions to build the knowledge base and participate in communities.\nSupport weekend shifts on a rotational/as-needed basis if requested.\nOther duties and responsibilities as assigned. \nSkills You Must Have: \nBachelor's degree in Computer Science or equivalent field of study. \nProgramming (Python, Java) and solid understanding of cloud technologies.\nHave completed two or more Internships during the undergraduate or graduate studies.\nMotivated to learn and adopt new technologies demonstrated by having taken certifications\nTroubleshooting and debugging skills demonstrated by curiosity in determining solutions and workarounds for problems in hand.\nProblem solving and analytical skills.\nSkills That Are Nice to Have: \nMS in computer science or equivalent experience preferred.\nExperience with NoSQL databases (Cassandra, Elastic Search, DynamoDB preferred), and distributed indexes is a plus.\nObject oriented programming and designs, Data Structures and Algorithms\nExperience in data management, master data management, analytics, and big data platforms and technologies.\nAt Reltio, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. \nOverall Market Range\n$61,000—$114,000 USD\nReltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 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