{"id":69784,"url":"https://alion.io/job/relu-technical-support-quality-specialist","title":"Technical Support & Quality Specialist","company":{"id":32307,"name":"Relu","domain":"relu.ai","url":"https://alion.io/company/relu","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leuven, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-23T21:44:07Z","employer_posted_date":"2026-07-23","last_verified_at":"2026-10-17T22:11:25Z","board_verified":true,"closed_at":null,"days_open":86,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":86},"description":"Your mission\nAre you passionate about technology with a purpose? Want to make a meaningful impact on people's health? Want to work in an AI-native company? At Relu, we're growing - and we're looking for a Technical Support & Quality Specialist to own our Support & Release Quality.You will:\nFacilitate Onboarding: Set up and manage our \"Relu Academy\", a learning corner on our platform that shows customers everything Relu can do, kept alive through continuous updates to our knowledge base, the AI bot, and our tutorial videos\nBoost Support: Manage all tickets from customers and set up a system for doing so. This includes automating as many recurring questions as possible by building and maintaining the Knowledge Base, which our AI uses to answer them. Identify recurring / important problems and work with the right team member to fix them, and keep these customers in the loop throughout.\nGuarantee Quality: Test new and existing features before every release, so nothing breaks, and you're not left drowning in tickets afterward\nYour profile\nWhat you should bring to the team:\nWe're open to two different backgrounds for this role - the common thread is you're tech-savvy, endlessly curious, and take real ownership:Profile 1 - Dental domain expert, tech-curious\nDental technician training, or hands-on employment in a dental lab\nSome direct experience communicating with customers or clients (support, sales, patient-facing, or similar)\nDeep intuition for what makes a dental design clinically and technically sound\nCurious about AI and software, and quick to pick up new tools even without a technical background\n Profile 2 - Technical builder, dental-curiousA Master's degree in a technical or business-technical field (e.g., Computer Science, Software Engineering, Data Science/AI, Business Engineering, Information Systems)\nClear evidence of hands-on technical ability: automations, scripts, or tooling you've built and some exposure to customer service\nComfortable setting up automations, small data pipelines, and internal tooling\nGenuinely interested in direct customer contact and support work, not just building behind the scenes\nWilling to learn the dental lab space and the specifics of dental design from the ground up\nThe 'Nice-to-haves':\nKnowledge of what a good dental appliance design, e.g. night guard, crown or orthodontic model looks like\nExperience with no-code/automation tools or chatbot platforms\nFamiliarity with tuning, training, and guardrailing AI chatbots\nExperience with support/ticketing tools and knowledge base platforms\nBasic video editing skills\nHow you work:\nTech-savvy: a quick learner, happy to use AI tools for automation\nProactive: you fix the underlying problem, not just the ticket in front of you\nDetail-obsessed: when you test a release, nothing slips past you\nOwnership-driven: you'd rather build the fix than file it and wait for someone else\nAdaptable: equally comfortable answering a customer and regression-testing a release in the same day\nOur Tech Stack = Your Tech Stack\nSales & Business: Slack, Notion, Linear, HubSpot Service Hub, ClaudeProduct (for Profile 2): python\nPractical Requirements / Eligibility\nFluent in English (written and spoken)\nValid work authorization in Belgium\nAble to work from our Leuven office at least 3 days per week\nWhy us?\nA mission that matters: we're improving dental care and making higher-quality dentistry accessible to everyone, globally\nA driven and collaborative team that believes in making work fun\nA sunny office with a stunning view over Leuven, plus walks to the park and coffees by the Vaartkom\nFun team culture: after-works, regular sports sessions, hackathons, retreats\nOpportunity to grow into broader roles as the company - 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