{"id":3746128,"url":"https://alion.io/job/relx-command-center-engineer-i","title":"Command Center Engineer I","company":{"id":3770,"name":"RELX","domain":"relx.com","url":"https://alion.io/company/relx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":113,"ghost_share":0,"stale_share":0.611,"repost_share":0.009,"time_to_fill_p50_days":42,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Bash","optional":true},{"name":"GCP","optional":true},{"name":"Incident Management","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-11-04T13:25:06Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T02:29:27Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Command Center Engineer reports through RELX Command Center IT Operations, ensuring that productions systems, services, and network infrastructure work reliably and securely.\nThis position provides 7x24x365 support within a team that monitors system/network stability and performance, facilitates major incident response/resolution, communicates major incident impact status to the business in a clear and timely manner, provides IT troubleshooting support, responds to support tickets and alarms, and oversees overall IT support coordination to minimize impacts to the business.\nThis role provides hands on technical support focused on a variety of IT support responsibilities to maintain Reliability Availability and Performance (RAP) through continuous improvement initiatives and core processes.\nThis entry-level position responds to system management alerts to handle system/operations exceptions, within the assigned enterprise systems of product offerings. This position is also responsible for business batch processing and change management support.\nAccountabilities:\nReview of device monitoring alerts, events, and statistics using standard tools. Access/logon to impacted infrastructure to perform standard testing and diagnostic functions including: CPU, Memory and bandwidth capacity, interface statistics, and review for abnormal operating conditions such as errors, drops and discards.\nProvides prompt recovery and problem escalation for all reported errors and utilize that information as well as problem management techniques to ensure resolution of problems.\nWorks closely with development groups, support groups and vendors to coordinate special operations and communicates/escalates problems as appropriate to meet assigned deadlines.\nProvides analytical support for the development and enhancement of system interfaces and may develop or enhance those tools under high-level technical direction from more senior staff.\nAssists in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation. Works closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.\nProvides prompt, clear and timely communications. Logs, coordinates and communicates problems using standard problem management and escalation procedures.\nMaintains a team focused attitude and work towards creating a healthy, respectful atmosphere.\nParticipates in troubleshooting conference calls and act as a technical lead to these calls when needed.\nTicket creation, routing and follow-up.\nAll other duties as assigned.\nKey Competencies:\nCustomer focus.\nAttention to detail.\nTeamwork and collaboration.\nWillingness to learn.\nAdaptability in a fast-paced environment.\nStrong sense of ownership and accountability.\nQualifications:\nBachelor's Degree in IT-related course (e.g., Computer Science, Information Technology, Information Systems).\nAt least 2-3 years of networking experience.\nStrong understanding of TCP/IP, DNS, DHCP, routing, switching, and VPNs.\nFamiliarity with routers, switches, firewalls, and wireless access points.\nExperience with network monitoring and troubleshooting tools.\nBasic knowledge of Windows and Linux operating systems.\nAbility to perform initial network troubleshooting and resolve connectivity issues (e.g., ping and trace diagnostics).\nExperience using ticketing systems and managing incident tickets (ServiceNow experience is a plus but not required).\nStrong analytical and problem-solving skills.\nGood verbal and written communication skills.\nAbility to work in a night shift operations environment, including shifts, weekends, or on-call schedules as required.\nAbility to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.\nEntry-level networking certifications such as:\n- CompTIA Network+\n- Cisco Certified Network Associate (CCNA)\n- Juniper Networks Certified Associate (JNCIA)\nExposure to cloud networking (AWS, Azure, or GCP).\nExperience with scripting or automation tools (PowerShell, Python, or Bash) is a plus.\nExposure to network operations, incident management, and stakeholder communication.\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":5303,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-11-04T13:25:06Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":42,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/relx-command-center-engineer-i","json_url":"https://alion.io/job/relx-command-center-engineer-i.json","meta":{"generated_at":"2026-11-07T05:27:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13244,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-command-center-engineer-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-command-center-engineer-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-command-center-engineer-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-command-center-engineer-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-command-center-engineer-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3746128}},{"tool":"search_jobs","arguments":{"company":"relx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3746128},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}