{"id":3403937,"url":"https://alion.io/job/relx-consumer-advocacy-representative","title":"Consumer Advocacy Representative","company":{"id":3770,"name":"RELX","domain":"relx.com","url":"https://alion.io/company/relx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":113,"ghost_share":0,"stale_share":0.646,"repost_share":0.009,"time_to_fill_p50_days":41,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Iloilo, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":12500,"period":"year","method":"role_seniority_country_cell","sample_n":16},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-28T15:27:26Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-03T20:45:41Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"The Dispute and Resolution Representative is responsible for managing and processing consumer-initiated activities, including disputes, security freezes, fraud alerts, and other related cases. The role involves reviewing and analyzing claims to determine whether disputes should be handled internally or escalated to external parties such as the Fair Information Practice (FIP), Credit Bureau, or internal teams. The representative ensures timely and accurate data entry into the database, adheres to strict guidelines and SOPs, and ensures that all disputes are resolved within Service Level Agreement (SLA) requirements. Additionally, they transcribe consumer data from various sources and ensure reports are accurate before being sent to consumers.\nProcess consumer-initiated activities, which can include but is not limited to consumer disputes, front end cases such as consumer reports, Security freezes / lifts, fraud alerts, opt outs, email support queues, etc. \nReviews claims and analyzes if disputes should be handled internally or sent externally to Fair Information Practice (FIP), Credit Bureau, or internal colleagues. \nUtilizes databases to enter disputes and Personal Identifiable Information (PII) and ensures timely completion of disputes meeting or exceeding the SLA. \nTranscribes consumer data from electronic and paper requests as well as inbound phone calls from customers into the appropriate database/support tool. \nSearch consumer profile and initiates disputes based on details found on consumers reports. \nReviews reports for accuracy and correct disclosure making final decision on which reports are sent to consumers. \nFollows strict guidelines and SOP regarding various disputes.\nBack-office processing, including but not limited to Initiating and closing disputes\nAssist the Live Team - as needed\nAll other tasks assigned\nQualifications:\nBachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)\nCollege graduate is preferred but not required.\nBackground of the US Insurance industry preferred.\nCall center experience of at least 2 years is a MUST. Experience in handling customer escalation a plus.\nAnalytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks.\nSelf-motivated with positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST.\nDetail oriented with a critical degree of accuracy regarding data entry and analysis, ability to deal with confidential data.\nMust have the ability to work quickly in a fast paced environment; work well as a team member and work well independently.\nExcellent phone etiquette with outstanding Customer Service skills. \nExcellent oral and written communication skills, good interpersonal and organizational skills; ability to prioritize work and to perform multiple tasks simultaneously while adhering to deadlines.\nEmail correspondence experience and business writing skills is a plus.\nDemonstrated knowledge and proficiency in Microsoft office applications.\nAbility to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":4281,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-28T15:27:26Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":41,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/relx-consumer-advocacy-representative","json_url":"https://alion.io/job/relx-consumer-advocacy-representative.json","meta":{"generated_at":"2026-11-03T21:00:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3892,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-consumer-advocacy-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-consumer-advocacy-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-consumer-advocacy-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-consumer-advocacy-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-consumer-advocacy-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3403937}},{"tool":"search_jobs","arguments":{"company":"relx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3403937},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}