{"id":3791098,"url":"https://alion.io/job/relx-customer-solutions-specialist","title":"Customer Solutions Specialist","company":{"id":3770,"name":"RELX","domain":"relx.com","url":"https://alion.io/company/relx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":111,"ghost_share":0,"stale_share":0.622,"repost_share":0.009,"time_to_fill_p50_days":42,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-05T06:42:19Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-05T18:48:10Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nKey Responsibilities:\nValidate data through phone, spreadsheets, and web-based research.\nDocument data and processes accurately; communicate findings clearly.\nEnsure quality and compliance in all services provided.\nResearch, resolve, and respond to inquiries via email and inbound/outbound calls within service level agreements, delivering excellent customer experience.\nAdhere to corporate policies on authentication, data security, and record retention.\nNavigate multiple systems and internal tools for research and documentation.\nInvestigate client issues and escalate to Supervisor when necessary.\nBuild customer confidence through effective problem-solving and service delivery.\nMaintain detailed records of customer interactions, inquiries, complaints, and resolutions for reporting purposes.\nKey Competencies:\nAnalytical Thinking: Ability to research, interpret, and validate complex data accurately.\nAttention to Detail: Ensures precision in data entry, documentation, and audits.\nProblem-Solving: Identifies issues and implements effective solutions promptly.\nCustomer Service Orientation: Delivers a positive experience through clear communication and responsiveness.\nAdaptability: Thrives in dynamic environments with changing priorities and workloads.\nTechnical Proficiency: Skilled in navigating multiple systems and tools efficiently.\nTime Management: Prioritizes tasks effectively to meet deadlines and service level agreements.\nCollaboration: Works well with team members and escalates issues appropriately.\nQualifications:\nBachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)\n10-key proficiency; Siebel experience preferred.\nStrong computer skills: ability to multitask and research effectively.\nProficiency in Microsoft Office Suite and Adobe Acrobat.\nExcellent English communication skills (written and verbal).\nHigh attention to detail; ability to perform repetitive tasks accurately.\nAbility to make judgment calls based on pre-set criteria and experience.\nAdaptable to fluctuating deadlines, intense workloads, and changing priorities.\nAbility to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives\nFlexible to transition between mid-shift and night-shift schedules based on business needs.\nMust meet performance and attendance requirements as outlined.\nWillingness to attend onsite training as required.\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":3538,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-11-05T06:42:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":42,"reasons":["conf:3","win:early","comp:junior,brand"],"computed_at":"2026-11-05T22:04:46Z"},"pay":null,"html_url":"https://alion.io/job/relx-customer-solutions-specialist","json_url":"https://alion.io/job/relx-customer-solutions-specialist.json","meta":{"generated_at":"2026-11-05T22:04:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2612,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-customer-solutions-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-customer-solutions-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-customer-solutions-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-customer-solutions-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-customer-solutions-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3791098}},{"tool":"search_jobs","arguments":{"company":"relx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3791098},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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