{"id":1530165,"url":"https://alion.io/job/relx-customer-success-associate","title":"Customer Success Associate","company":{"id":3770,"name":"RELX","domain":"relx.com","url":"https://alion.io/company/relx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":139,"ghost_share":0,"stale_share":0.777,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":15000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1641},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T16:05:43Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-13T19:05:35Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Accountabilities:\nSupport Tier 3 level faculty by responding to faculty email and requests in a queue-based system\nRespond effectively to inbound customer inquiries and concerns\nCoordinate scheduling virtual meetings for Customer Success Managers\nSupport Customer Success Mangers by assisting with initiatives, completing tasks, and updating internal product/process documentation\nEnact established customer journeys\nMonitor product usage to identify intervention opportunities\nIdentify churn risks and upsell opportunities for sales team\nServe as a product expert by staying up to date on product offerings\nDocument faculty interactions and market feedback\nFacilitate answering internal product questions\nAssists internal teams with making edits to customer facing product training materials and resources\nAssists stakeholders by entering data, creating spreadsheets, and updating presentations/reports\nLook at requests from faculty, answering emails and resolving tasks\nOther adhoc tasks assigned\nCorporate Values:\n1. Passion For Winning\n2. Boundarylessness\n3. Customer Focus\n4. Innovation\n5. Valuing People\nQualifications:\nBachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units)\nMust have at least 2 years relevant experience\nExcellent communicator (both written and verbal), and strong presentation skills\nKnowledgeable in Microsoft Word, Excel and PowerPoint\nFamiliarity in different CRM tools\nAbility to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.\nAdditional for internal applicants:\n1. Minimum of 24 months in his/her current role; High Potential candidate for a leadership/support role.\n2. Endorsement from Supervisor and BU stakeholder\n3. Completion of Yellow belt Six Sigma online course\n4. Lead a successful CIM project (JDI. RIE), RPA/Automation project signed off by manager.\n5. Completion of required Skillsoft/facilitator-led training pre-determined by HR, Division Management team or BU.\n6. Monthly KPO consistently hitting or exceeding the target.\n7. No Attendance Issue.\n8. PDP score should either be 1 or 2 from previous year.\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":3247,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-09-30T16:05:43Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.571,"p_room":0.9,"age_days":12,"expected_fill_days":30,"reasons":["conf:5","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/relx-customer-success-associate","json_url":"https://alion.io/job/relx-customer-success-associate.json","meta":{"generated_at":"2026-10-13T23:08:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35268,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-customer-success-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-customer-success-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-customer-success-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-customer-success-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-customer-success-associate"}]}