{"id":3223086,"url":"https://alion.io/job/relx-customer-success-specialist-2","title":"Customer Success Specialist","company":{"id":3770,"name":"RELX","domain":"relx.com","url":"https://alion.io/company/relx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":127,"ghost_share":0,"stale_share":0.567,"repost_share":0.008,"time_to_fill_p50_days":40,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":53300,"max":88800,"currency":"USD","period":"year","gross":null,"usd_annual":88800},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T22:03:07Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About Our Team\nICIS is the global source of Independent Commodity Intelligence Services. We connect data, markets, and customers to create a comprehensive, trusted view of the global commodities markets, enabling smarter business decisions that optimize the world’s resources. At ICIS, we help businesses make strategic decisions, mitigate risk, improve productivity, and capitalize on new opportunities. We make some of the world’s most important markets more trusted and predictable through our services.\nOur success is based on the strategic value we bring to our clients and customer experience is vital to building long-term relationships and profitability, creating a differentiated brand and credibility in the market. Ensuring customers maximize value at the point of use and can easily access information, to drive decisions is critical to our strategy and business objectives.\nOur Customer Success Team are at the forefront of success for our customers, delivering a world-class customer experience, focused on their journeys across all digital platforms.\nWe are looking for an individual who is able use their tenacity and initiative to support our customers and assist them to maximize the value from relationships and services to achieve their business goals.\nResponsabilities:\nCustomer Relationship Management\nDelivery of the Customer Success engagement strategy for an assigned portfolio of customer accounts, including: \nProactively engage customers throughout their lifecycle to support onboarding, adoption, value realization, and long-term customer satisfaction.\nDevelop a strong understanding of customer business objectives, workflows, decision making processes, and challenges through effective discovery and ongoing engagement. \nBuild and maintain trusted relationships with users, champions, decision makers, and other key stakeholders within assigned accounts.\nDeliver onboarding sessions, training, and enablement activities that help customers effectively utilize ICIS products and services within their day-to-day workflows.\n Use customer insight and engagement data to identify opportunities to increase adoption, improve engagement, and reduce customer risk.\nCreate and maintain stakeholder maps, customer profiles, and engagement plans to support meaningful and value-based interactions.\nPartner closely with Account Managers to support customer retention, renewal readiness, advocacy, and the identification of qualified growth opportunities.\nCollaborate with Product, Editorial, Marketing, Sales, Support, and other internal stakeholders to ensure customer needs, feedback, and priorities are understood and addressed.\nCapture, document, and share customer insights, feedback, success stories, and value statements to support customer outcomes and inform business decisions.\nMaintain accurate records of customer activities, engagement outcomes, risks, opportunities, and follow up actions within Salesforce and other approved systems.\nContribute to the continuous improvement of Customer Success processes, programs, content, and customer engagement strategies.\nTravel to customer locations, conferences, industry events, and trade shows when required to strengthen customer relationships and represent ICIS.\nSupport cross-functional projects and initiatives that contribute to Customer Success objectives and broader business goals.\nSkills and Behaviors:\nNaturally curious, with the ability to conduct effective discovery conversations that uncover customer goals, workflows, decision making processes, challenges, data requirements, and opportunities to increase engagement and adoption.\nStrong relationship building and communication skills, with the ability to establish credibility and engage effectively with customer and internal stakeholders at all levels.\nAbility to conduct effective discovery conversations and translate customer insights into relevant, value-based engagements.\nProactive and self-motivated, with the ability to manage a portfolio of accounts, balance competing priorities, and work independently with a high degree of accountability.\nStrong organizational and time management skills, with attention to detail and the ability to manage multiple activities simultaneously.\nComfortable presenting, facilitating onboarding sessions, delivering training, and engaging customers in both individual and group settings.\nAnalytical mindset with the ability to interpret customer engagement data, identify trends, assess risk, and prioritize opportunities for action.\nStrong problem-solving skills and the ability to adapt approach based on customer needs, feedback, and changing business priorities.\nDemonstrated ability to collaborate effectively across Customer Success, Sales, Product, Support, Marketing, and other cross functional teams.\nExcellent verbal and written communication skills, including the ability to communicate complex information clearly and professionally.\nPassionate about delivering an exceptional customer experience and helping customers realize value from their investment in ICIS.\nCommitted to continuous learning, professional development, and process improvement.\nRequirements:\nBachelor's degree required.\n3 to 5 years of client facing experience in Customer Success, Account Management, Customer Enablement, Consulting, Market Intelligence, Data Services, or a related field.\nFluency in English and at least one additional language is required. Preferred additional languages include Spanish, Portuguese, French, German, Italian, Polish, Czech, Ukrainian, Mandarin, Japanese, and Korean, although other language proficiencies relevant to ICIS's global customer base are also valued.\nExperience using Microsoft Office applications, including Outlook, Excel, PowerPoint, and Teams.\nExperience working with Salesforce or a similar CRM platform preferred.\nExperience managing customer relationships within a B2B environment preferred.\nLanguage requirements: Fluency in English and at least one additional language is required. Preferred additional languages include Spanish, Portuguese, French, German, Italian, Polish, Czech, Ukrainian, Mandarin, Japanese, and Korean, although other language proficiencies relevant to ICIS's global customer base are also valued.\nReport to: Head of Customer Success and Support\nLocation: NYC, NY USA\nAt ICIS, we are a team that thrives on innovation and collaboration in a diverse and inclusive culture. We take pride in finding the best people. This is not just about a proven track record, but about who you are and how you work. How we do things is just as important as what we do. We search for the behaviors that will make the difference in our team. It starts with drive and the desire to achieve, succeed, and grow. Really caring and ensuring delivery and getting things done. Taking ownership and thriving with empowerment. Not afraid to take calculated risks and fail. We put the customer first and have a thirst for learning. If this is you, then get in touch.\n\nPrimary Location Base Pay Range: New York, NY $53,300 - $88,800. \n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":8130,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Korean","level":"All levels","optional":true},{"language":"Spanish","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Growth opportunities","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-25T04:16:11Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 257","filings_12m":257,"filings_prev_12m":227,"green_card_filings_12m":0,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":7,"expected_fill_days":40,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":88800,"is_top_pay":true},"html_url":"https://alion.io/job/relx-customer-success-specialist-2","json_url":"https://alion.io/job/relx-customer-success-specialist-2.json","meta":{"generated_at":"2026-10-30T00:00:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-customer-success-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-customer-success-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-customer-success-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-customer-success-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-customer-success-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3223086}},{"tool":"search_jobs","arguments":{"company":"relx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3223086},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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