{"id":4132457,"url":"https://alion.io/job/relx-data-analyst-customer-intelligence-2","title":"Data Analyst - Customer Intelligence","company":{"id":3770,"name":"RELX","domain":"relx.com","url":"https://alion.io/company/relx","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":114,"ghost_share":0,"stale_share":0.632,"repost_share":0.018,"time_to_fill_p50_days":42,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Azure","optional":true},{"name":"Machine Learning","optional":true}],"status":"live","first_seen_at":"2026-11-12T03:03:10Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T09:14:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"To provide dedicated analytical capability within Customer Insights, connecting customer research, CRM data, product usage data and business performance metrics into clear, actionable insight. This role is designed to build future data science and AI capability while strengthening day-to-day reporting, dashboarding and evidence-based decision making.\nYou will be responsible for turning customer, commercial and operational data into practical insight that improves customer understanding, product decisions, retention, engagement and business performance. You will work closely with customer researchers and cross-functional partners to bring together quantitative and qualitative evidence, helping the business move towards a more connected view of customer needs, behaviours and outcomes. You will have exposure to data science, automation, AI-ready analytics, cloud environments and customer data architecture.\nJob Accountabilities:\n1. Analytics and Insight Generation\nAnalyse customer, product usage, commercial, Salesforce, survey and operational data to identify trends, opportunities and areas of risk.\nSupport the development of insight that helps the business understand customer behaviour, engagement, retention, product adoption and customer experience.\nConduct ad hoc analysis to support strategic projects, customer insight initiatives and leadership decision-making.\nWork with Customer Insights colleagues to combine quantitative analysis with customer research findings and create clear recommendations.\n2. Data Management and Reporting\nExtract, query, clean and manipulate data from multiple sources using SQL, Python and Excel.\nSupport the maintenance and improvement of regular reports, dashboards and insight packs.\nHelp define and track customer and business measures, including NPS, customer engagement, retention, product adoption and usage metrics.\nSupport data validation and quality checks so reporting and recommendations are based on consistent and reliable data.\n3. Data Science, Automation and AI Readiness\nUse Python to automate recurring analysis, reporting processes and data preparation tasks.\nSupport statistical analysis, modelling and predictive analytics where appropriate.\nContribute to proof-of-concept work linked to AI, data science and advanced customer analytics.\nHelp identify opportunities to use automation and emerging analytical methods to improve the speed, quality and usefulness of insight.\n4. Data Visualisation and Storytelling\nCreate clear dashboards and visualisations in Power BI that help teams understand customer and business performance.\nPresent analytical findings in a simple, practical way for both technical and non-technical audiences.\nSupport the creation of leadership-ready insight summaries, packs and presentations.\nHelp translate data into a clear story: what is happening, why it matters and what action should be considered.\n5. Collaboration and Business Partnership\nWork cross functionally with key stakeholders, helping to turn business questions into analytical approaches and measurable outputs.\nShare learning openly and contribute to a more joined-up view of customer data and customer evidence.\nSupport a culture of evidence-based decision making by helping teams use data with confidence.\nQualifications:\nEssential\nBachelor's Degree holder\nStrong analytical and problem-solving skills, with the ability to work with complex datasets and generate practical insight.\nStrong data science and programming skills, with proficiency in Python for data analysis, modelling, automation and statistical applications.\nExperience in data manipulation, querying and analysis using SQL.\nSkilled in data visualisation and presentation of analytical findings using Power BI.\nCompetent in Microsoft Excel for data analysis, reporting and business insight generation.\nAbility to communicate analytical findings clearly to business stakeholders.\nStrong attention to detail, especially around data quality, accuracy and interpretation.\nAbility to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.\nDesirable\nExperience using Salesforce and understanding of how CRM data can support analytics and decision-making.\nUnderstanding of customer insight, market research, customer experience or NPS measurement.\nWorking knowledge of cloud computing concepts and cloud-based visual or analytical environments.\nUnderstanding of data architecture concepts, including data warehousing and data lakes.\nExposure to cloud computing environments such as Microsoft Azure.\nExposure to predictive analytics, machine learning, AI-enabled analytics or advanced statistical methods.\nExperience working with customer, commercial, subscription, product usage or behavioural datasets.\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":5867,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-11-12T03:03:10Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":42,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/relx-data-analyst-customer-intelligence-2","json_url":"https://alion.io/job/relx-data-analyst-customer-intelligence-2.json","meta":{"generated_at":"2026-11-12T10:49:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22155,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-data-analyst-customer-intelligence-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-data-analyst-customer-intelligence-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-data-analyst-customer-intelligence-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-data-analyst-customer-intelligence-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-data-analyst-customer-intelligence-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4132457}},{"tool":"search_jobs","arguments":{"company":"relx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4132457},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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