{"id":3746131,"url":"https://alion.io/job/relx-delivery-owner","title":"Delivery Owner","company":{"id":3770,"name":"RELX","domain":"relx.com","url":"https://alion.io/company/relx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":119,"ghost_share":0,"stale_share":0.622,"repost_share":0.008,"time_to_fill_p50_days":41,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T13:25:06Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-04T19:12:02Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Delivery Owner\nReady to put your attention to detail to work, ensuring accurate orders, seamless deliveries and timely invoicing?\nWant to combine your operations experience and analytical skills with AI tools to streamline workflows and drive process improvements?\nAbout our Team\nThe Corporate Markets - Pharma group is the leading provider of content based marketing services to the pharmaceutical, medical device, and biotech industries. We build on Elsevier’s strong content position and relationships with healthcare professionals to help our clients reach their desired audience with best-in-class clinical content that only Elsevier can deliver. We are leaders in what we do\nAbout the Role\nThe Delivery Owner is primarily responsible for delivering Global Pharma products to customers. Typically specializing in one or more products while understanding deliverables across all of them, they work only on products approved by pre-delivery owners and ensure delivery is high quality and on schedule. Reporting to the Product Delivery Lead, they proactively flag delivery control issues, hand off deliverables with the agreed proof of delivery to Post-Delivery Owners for checks, and help document delivery procedures for old and new products. They strive to improve agreed KPIs through continuous improvement and standardized delivery across regions, may interact with customers to clarify deliverables, and manage multiple priorities, AI adoption and complexity while collaborating closely with Pre-Delivery Owners, Post-Delivery Owners and other Delivery Owners for end-to-end delivery.\nResponsibilities:\nOwn end-to-end product delivery from completion of pre-delivery approvals through successful customer delivery, building strong expertise in assigned Global Pharma products while remaining flexible to support other products as business needs and volumes require.\nEnsure delivery readiness and compliance by validating that editorial decisions, approvals, customer requirements and other prerequisites are complete before starting delivery, proactively challenging or escalating any gaps.\nManage stakeholders and delivery dependencies by working closely with Pre-delivery and Post-delivery Owners and coordinating with publishers, printers, Journal Managers, Editors, Compliance and other relevant stakeholders to clarify requirements, resolve issues and ensure successful delivery.\nComplete delivery closure and enable timely billing by accurately documenting Proof of Delivery, providing the required information for invoicing and collaborating with Post-delivery Owners to resolve customer billing queries.\nTrack and control delivery performance using appropriate tools and dashboards to monitor actual delivery times, turnaround times, volumes, quality, compliance and agreed metrics, supporting predictable delivery and revenue forecasting.\nDrive continuous improvement, AI adoption and innovation by identifying opportunities to simplify and standardise processes, reduce manual effort and duplication, and responsibly leverage approved AI, automation and existing Elsevier tools and dashboards to improve efficiency, accuracy, quality and predictability, while sharing successful practices and demonstrating measurable benefits.\nProactively manage priorities, workload and delivery risks by keeping the Product Delivery Lead informed of status, timelines, dependencies and workload; escalating potential delays early; maintaining accuracy and process compliance during high-volume periods; and collaborating with other Delivery Owners to balance workloads and maintain continuity.\nDefine, document and continuously maintain delivery processes for existing and new products, ensuring clear controls and hand-offs and keeping SOPs, RASCIs process documentation and product knowledge current, shareable and accessible through the agreed central knowledge repository.\nRequirement\nMinimum 5 years’ relevant experience in operational delivery and/or project management, with demonstrated capability in managing complex deliverables, senior stakeholders, priorities and competing business requirements.\nStrong technical and professional expertise, with the ability to apply in-depth knowledge within own area while working effectively across multiple products, functions and projects. Knowledge of journal production workflows, systems and applications is desirable/\nStrong understanding of compliance and risk, including editorial and financial compliance requirements, with high standards of integrity and judgement and the confidence to challenge, escalate and speak up when processes, decisions or actions create risk or conflict with required standards.\nResults-driven and accountable, with strong analytical and problem-solving skills; able to independently identify issues, gather information from multiple sources, propose solutions, remove obstacles, track progress and take ownership for delivery outcomes.\nStrong stakeholder management, communication, collaboration and negotiation skills, with the ability to build effective relationships across teams, handle difficult situations constructively, resolve conflicts and encourage collaboration to achieve shared outcomes.\nDemonstrated ability to lead and champion change and continuous improvement, proactively identifying opportunities to improve processes and ways of working. Knowledge of continuous improvement methodologies such as Lean Six Sigma (L6S) and PMP certification is desirable.\nProactive and adaptable approach to technology and innovation, including willingness to adopt approved AI and automation tools, experiment with new ways of working and use technology responsibly to improve efficiency, accuracy, quality and consistency.\nBachelor’s degree or higher, with the ability to work effectively in a remote, globally distributed and culturally diverse environment. Proficiency in the relevant local language is desirable for regional roles, for example French in France or Spanish in Spain.\nWork in a way that works for you\nWe promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.\nWorking flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive\nHybrid working: Work from the office twice a week.\nWorking for You\nWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:\nComprehensive Health Insurance: Covers you, your immediate family, and parents.\nEnhanced Health Insurance Options: Competitive rates negotiated by the company.\nGroup Life Insurance: Ensuring financial security for your loved ones.\nGroup Accident Insurance: Extra protection for accidental death and permanent disablement.\nFlexible Working Arrangement: Achieve a harmonious work-life balance.\nEmployee Assistance Program: Access support for personal and work-related challenges.\nMedical Screening: Your well-being is a top priority.\nModern Family Benefits: Maternity, paternity, and adoption support.\nLong-Service Awards: Recognizing dedication and commitment.\nNew Baby Gift: Celebrating the joy of parenthood.\nSubsidized Meals in Chennai: Enjoy delicious meals at discounted rates.\nVarious Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.\nFree Transport pick up and drop from the home -office - home (applies in Chennai)\nAbout the Business\nA global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":9380,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":true}]},"benefits":["Flexible schedule","Health insurance","Hybrid work","Life insurance","Parental leave"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-11-04T13:25:06Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":41,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-11-04T22:40:36Z"},"pay":null,"html_url":"https://alion.io/job/relx-delivery-owner","json_url":"https://alion.io/job/relx-delivery-owner.json","meta":{"generated_at":"2026-11-04T22:40:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":958,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-delivery-owner"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-delivery-owner"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-delivery-owner"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-delivery-owner\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-delivery-owner"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3746131}},{"tool":"search_jobs","arguments":{"company":"relx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3746131},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}