Event Management Coordinator I
About the role
Supports the administrative and coordination needs of F-2-F / virtual / hybrid events (e.g. trade shows, conventions, conferences). Assists the event team with routine tasks such as preparing documents, updating databases, managing simple exhibitor and visitor inquiries, and supporting basic sales activities. Contributes to maintaining event brand standards by ensuring accuracy and consistency in assigned materials and data. Ensures timely follow-up on assigned tasks, supports internal communication flows, and maintains clear, accurate documentation across all event phases.
Key responsibilities
Provide event support assistance to all inbound queries
Handle all inbound calls, emails, chat and social media inquiries for all RX Events
Respond to inbound calls from attendees, exhibitors and conference participants with questions regarding registration, general show info, pricing, etc.
Make outbound calls to attendees and exhibitors to increase attendance at shows and assist with registration process
Read and respond to all email inquiries for all RX Shows daily
Provide event support on exhibitor portals and visitor registration
Respond quickly and efficiently to customer queries via chat, email, telephone and social media
Take ownership of queries from start to finish
Ensure all communication, written or verbal is clear, concise, polite and informative
Identify process and functional inefficiencies that damage the customer experience and escalate to CRM with suggestions
About you
Bachelor's degree
Prior relevant training or related work experience
Able to follow set instructions and processes to complete work
Can perform tasks well without supervision and can apply skills on the job
Working knowledge and skills in event support or customer service
Proactive in seeking out information about each show to provide accurate information to customers
Ability to listen actively and identify customer needs
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
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