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Provide customers with appropriate product and service information\nFollow up on customer inquiries not immediately resolved to ensure resolution\nRecognize and alert supervisor to trends in operations.\nIdentify, research, and resolve customer issues using the appropriate system\nMaintain security and privacy\nPrepare reports or provide necessary data as needed in Operations\nPerform data entry\nRecommend process improvements\nAssist in on-the-job training for new associates, as required\nAttend virtual calls and meetings as required by management and operation\nJob Qualifications:\nBachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)\nAt least 45 WPM\nBasic computer skills (MS Office)\nPossess sense of urgency while being able to focus and pay attention to detail\nAbility to prioritize and learn quickly in a production-based environment\nExcellent communication skills\nAbility to adapt to constant changing processes and tasks\nAbility to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives\nMust have good interpersonal skills\nMust have good analytical skills\nMust be able to sit for long periods of time\nMust have good English reading comprehension\nMust be able to retain focus and perform repetitious tasks effectively\nMust be in current role for 1 year\nMust not have received any Disciplinary Action within the past 12 months\nMust not have any Attendance and Punctuality issues in the past 12 months\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":2657,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-09-05T20:41:24Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.271,"p_room":0.28,"age_days":102,"expected_fill_days":39,"reasons":["conf:52","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/relx-fulfillment-associate","json_url":"https://alion.io/job/relx-fulfillment-associate.json","meta":{"generated_at":"2026-10-24T11:57:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17143,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-fulfillment-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-fulfillment-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-fulfillment-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-fulfillment-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-fulfillment-associate"}]}