{"id":3686653,"url":"https://alion.io/job/relx-inside-sales-pse-account-manager","title":"Inside Sales PSE Account Manager","company":{"id":3770,"name":"RELX","domain":"relx.com","url":"https://alion.io/company/relx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":114,"ghost_share":0,"stale_share":0.605,"repost_share":0.009,"time_to_fill_p50_days":42,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false},{"name":"Claude","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-11-03T15:08:43Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T08:44:18Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Manages and supports an assigned portfolio of Private Sector Education accounts, building and maintaining effective working relationships with decision makers and influencers to sustain a high level of customer satisfaction\nEngages customers proactively through phone, email and virtual channels to understand requirements, verify user experience and identify opportunities to add value\nSupports customer retention and account growth by progressing renewals, quotes and upsell or cross-sell opportunities, and by referring qualified leads to the account team\nFollows up on customer requests, open opportunities and renewal commitments through to closure, keeping customers and stakeholders updated at each stage\nResolves customer concerns by investigating issues, coordinating internal support functions and confirming resolutions with the customer\nCollaborates with sales, marketing, customer service, finance and other cross-functional teams to deliver consistent and positive customer experience\nMaintains accurate account, contact, opportunity and activity records in Salesforce, including account and contact creation, updates and ongoing data hygiene\nProvides sales administration support, including quote preparation, order and contract documentation, and adherence to established sales processes and approval requirements\nSupports customer access, product entitlement and service enablement for Elsevier Healthcare Education products and platforms\nPrepares and maintains reports, trackers and records to support pipeline visibility, renewal tracking and day-to-day operational requirements\nDevelops and maintains working knowledge of the Elsevier Healthcare Education product suite to respond to customer queries and demonstrate product value; \nPerforms other related duties as assigned\nQualifications:\nBachelor’s degree holder \nAt least 2 years of Inside Sales/Account Management experience handling existing customer portfolio preferably within a prominent organization where solution and consultative selling approaches were used \nGreat listener, quick thinker, and the ability to work independently and as a team \nExperience in a corporate / B2B sales environment preferred \n Able to effectively communicate (both verbal and written) and influence across global locations and teams, listening and challenging collaboratively \nStrong detail orientation with the ability to follow defined processes \nStrong time management skills \nEnthusiastic and creative with the ability to inspire others and our customers.\n Excellent communication skills with a positive attitude and a passion for delivering exceptional customer service. \nGood knowledge of Microsoft Office \nExperience in handling CRM tool is a plus (Salesforce, Oracle, Tableau) \n Proficient in MS Office suite and web-based applications. • Working knowledge in CRM systems and DOS-based applications like Delta Live. \n Working knowledge on AI Tools (Claude)\nAbility to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.\nAdditional Requirements for Internal Candidates:\nMust be in current role for 1 year\nMust not have received any Disciplinary Action within the past 12 months\nMust not have any Attendance and Punctuality issues in the past 12 month\nMust have a Successful or above rating in the last Enabling Performance cycle\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":4438,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-11-03T15:08:43Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":42,"reasons":["conf:7","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/relx-inside-sales-pse-account-manager","json_url":"https://alion.io/job/relx-inside-sales-pse-account-manager.json","meta":{"generated_at":"2026-11-09T14:26:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19748,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-inside-sales-pse-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-inside-sales-pse-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-inside-sales-pse-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-inside-sales-pse-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-inside-sales-pse-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3686653}},{"tool":"search_jobs","arguments":{"company":"relx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3686653},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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