{"id":2792559,"url":"https://alion.io/job/relx-key-account-manager-2","title":"Key Account Manager","company":{"id":3770,"name":"RELX","domain":"relx.com","url":"https://alion.io/company/relx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":131,"ghost_share":0,"stale_share":0.58,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":42000,"period":"year","method":"role_country_seniority_unknown","sample_n":56},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T01:13:28Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About the Role\nThe Key Account Manager drives sustainable revenue growth, market penetration, and strategic partnerships within higher education. This hybrid role combines new business development with strategic account management, focusing on retaining and expanding existing accounts while securing new opportunities.\nYou’ll serve as a trusted advisor to academic institutions, faculty, librarians, authors, and decision-makers, driving product adoption, customer satisfaction, and digital transformation. AI fluency is essential to enhance sales effectiveness, customer engagement, and business outcomes.\nKey Responsibilities\nMarket Analysis & Strategic Planning\nConduct market research to identify customer needs, competitor activity, emerging trends, and growth opportunities.\nDevelop and maintain annual territory and account plans covering revenue objectives, account priorities, stakeholder strategies, and growth opportunities.\nUse market intelligence and AI-driven insights to improve territory planning, account prioritisation, and product positioning.\nStrategic Account Management\nManage a portfolio of academic accounts to support customer retention, satisfaction, and sustainable revenue growth.\nExpand accounts through greater adoption of existing products and introduction of value-added solutions.\nDeliver successful renewals for allocated customer agreements and contracts.\nIdentify and mitigate retention risks while strengthening long-term customer partnerships.\nProduct Adoption & Stakeholder Engagement\nRetain, grow, and secure product adoptions across academic institutions.\nBuild trusted relationships with faculty, librarians, procurement teams, department heads, authors, and key decision-makers.\nMaintain regular virtual and in-person customer engagement, providing responsive, high-quality service.\nPromote customer success, product utilisation, and long-term account advocacy.\nBusiness Development & Revenue Growth\nIdentify, qualify, and pursue new opportunities within existing and prospective accounts.\nBuild pipeline through proactive prospecting, networking, and stakeholder engagement.\nDeliver tailored product demonstrations, presentations, and proposals.\nNegotiate and close new contracts, renewals, and commercial agreements.\nAchieve assigned new-business, retention, and revenue-growth targets.\nAI Enablement & Digital Fluency\nUse AI-powered tools to enhance customer engagement, sales planning, forecasting, pipeline management, and productivity.\nIdentify opportunities for AI-enabled solutions that support digital transformation in academic institutions.\nStay current with emerging AI trends in education, research, and academic publishing.\nCollaboration & Performance Reporting\nPartner with Marketing, Product, Customer Success, Editorial, and Support teams to deliver tailored customer solutions.\nShare customer and market insights that inform product development and innovation.\nMaintain accurate CRM records and monitor account health, product adoption, pipeline, and renewal performance.\nProvide regular sales forecasts, performance updates, and strategic recommendations.\nQualifications & Experience\nBachelor’s degree in Business, Marketing, Education, or a related field.\nProven experience in sales, business development, account management, or customer success, preferably in education, publishing, information services, or technology.\nStrong understanding of the academic and higher-education market.\nDemonstrated ability to manage strategic accounts while developing and securing new business.\nExperience using CRM platforms and digital sales tools.\nAbout Our Team\nLexisNexis Legal & Professional serves customers in more than 150 countries and employs 11,800 people worldwide. As part of RELX, we use AI and advanced technologies to improve productivity and transform the business and practice of law. Our teams develop, test, and validate solutions in line with RELX Responsible AI Principles.\nAbout the Business\nLexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.\nWork in a Way That Works for You\nWe support a healthy work-life balance through wellbeing initiatives, shared parental leave, study assistance, and sabbaticals. This hybrid role offers flexible working hours to help you work when you’re most productive.\nWorking for You\nBenefits in South Africa include Medical Aid, a Retirement Plan with risk benefits covering disability, critical illness, life and funeral cover, modern family benefits including adoption and surrogacy, and study leave.\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":5770,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities","Parental leave","Retirement plans"],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-17T20:34:16Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.621,"p_room":1,"age_days":6,"expected_fill_days":39,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/relx-key-account-manager-2","json_url":"https://alion.io/job/relx-key-account-manager-2.json","meta":{"generated_at":"2026-10-22T12:50:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11551,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-key-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-key-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-key-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-key-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-key-account-manager-2"}]}