{"id":2228700,"url":"https://alion.io/job/relx-manager-i-operations-mgmt","title":"Manager I, Operations Mgmt","company":{"id":3770,"name":"RELX","domain":"relx.com","url":"https://alion.io/company/relx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":150,"ghost_share":0,"stale_share":0.78,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":36000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":268},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-18T00:40:32Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Position Summary\nThe REPH Coplogic Sales Manager is responsible for the onsite leadership, sales performance, people development, and operational effectiveness of the REPH Coplogic Sales organization.\nThis position leads frontline supervisors and team leads, ensures consistent execution of sales strategies and operating standards, and translates business direction into measurable operating plans. The role is accountable for revenue attainment, agency conversion, pipeline management, productivity, quality, workforce readiness, and customer expectations.\nThe Operations Manager also serves as the primary liaison between the REPH sales organization, onshore Coplogic Sales Leadership, REPH Leadership, and key cross-functional partners. The position enables senior leadership to remain focused on strategy, growth, and executive priorities by ensuring effective day-to-day execution.\nEssential Duties and Responsibilities\n1. People Leadership and Team Management\nProvide direct leadership, coaching, and development to frontline supervisors and team leads.\nEstablish clear performance objectives, accountability standards, leadership expectations, and operating rhythms.\nConduct regular one-on-one and group leadership meetings with supervisors.\nFoster a culture of engagement, ownership, collaboration, transparency, and continuous improvement.\nServe as the primary escalation point for sales-related people, performance, process, and customer issues.\nBuild leadership capability through structured coaching, mentoring, development planning, and succession management.\nEnsure business priorities, decisions, and communications are effectively cascaded to frontline leaders and sales teams.\n2. Sales Performance Management\nOwn the overall sales performance of the REPH Coplogic Sales organization.\nDrive achievement of revenue, agency conversion, sales activity, productivity, and pipeline goals.\nEstablish and maintain performance dashboards, business reviews, and operating routines.\nAnalyze performance trends, identify emerging risks, and implement timely corrective actions.\nEnsure consistent execution of sales strategies, processes, and performance standards across teams.\nReinforce individual and team accountability while maintaining a coaching-first approach to performance management.\n3. Sales Coaching and Capability Development\nEstablish and maintain a structured coaching framework for supervisors, team leads, and sellers.\nConduct periodic coaching and development sessions with frontline leaders.\nReview sales calls, product demonstrations, and customer interactions for quality and effectiveness.\nPartner with Training and Development to identify capability gaps and implement appropriate learning interventions.\nSupport new-hire training, certification, continuing education, and productivity-ramp initiatives.\nFacilitate best-practice sharing and consistent sales execution across leaders and sellers.\nDevelop a sustainable pipeline of future frontline leaders.\n4. Pipeline Management and Forecasting\nMaintain visibility into opportunities across the REPH Coplogic sales pipeline.\nConduct recurring pipeline and opportunity reviews with supervisors.\nMonitor pipeline coverage, progression, opportunity aging, stalled deals, throughput, and conversion performance.\nEnsure Salesforce data integrity, documentation quality, and adherence to established sales processes.\nProvide accurate and timely sales forecasts to Coplogic and REPH Leadership.\nIdentify and escalate pipeline or forecasting risks that may affect business performance.\n5. Operational Excellence and Continuous Improvement\nEnsure sales processes and standard operating procedures are documented, maintained, and consistently followed.\nMaintain appropriate governance of process documentation and SharePoint content.\nIdentify workflow gaps, inefficiencies, control issues, and improvement opportunities.\nLead operational improvement and process-transformation initiatives.\nSupport the implementation and adoption of sales tools, automation, technology, and AI-enabled solutions.\nMonitor adherence to key performance indicators, service-level agreements, quality requirements, and documented operating standards.\nPartner with Sales Operations and support functions to strengthen reporting, analytics, data quality, and decision-making.\n6. Workforce Planning, Recruitment, and Onboarding\nPartner with Human Resources and Talent Acquisition to develop staffing and hiring plans aligned with business demand.\nSupport demand forecasting, capacity planning, resource allocation, and workforce management.\nParticipate in candidate assessments, leadership interviews, and selection decisions.\nEnsure the effective onboarding, training, deployment, and integration of new hires.\nMaintain staffing levels and workforce readiness necessary to achieve business objectives.\nMonitor hiring quality, retention, productivity ramp, and organizational capacity.\n7. Cross-Functional and Stakeholder Management\nServe as the primary REPH sales leadership liaison with U.S.-based Coplogic Sales Leadership and Business Unit partners.\nBuild effective partnerships with Product Management, Sales Operations, Customer Solutions, Implementation, Training and Development, Salesforce Support, Quality, Compliance, Human Resources, and Talent Acquisition.\nRepresent REPH Coplogic Sales in leadership reviews, operational discussions, and strategic planning sessions.\nFacilitate the timely resolution of cross-functional issues and escalations.\nMaintain clear, consistent, and transparent communication between REPH teams and business stakeholders.\nTranslate organizational priorities and decisions into clear actions for frontline leaders.\n8. Strategy Execution and Organizational Growth\nTranslate strategic direction into measurable and executable operating plans.\nLead the deployment of new products, processes, territories, sales programs, and business initiatives.\nSupport expansion into new states, market segments, and business opportunities.\nSupport the execution of multi-product selling strategies.\nLead sales-transformation and organizational-scaling initiatives.\nEnsure operational, workforce, and leadership readiness for business growth.\nMonitor initiative adoption, launch readiness, risks, dependencies, and milestone completion.\nLeadership Competencies\nThe successful candidate is expected to demonstrate the following:\nBusiness and Commercial Acumen: Understands business priorities and connects operational decisions to sales and customer outcomes.\nPeople Leadership: Develops leaders and employees through coaching, accountability, and meaningful development opportunities.\nExecution Excellence: Converts strategies into clear plans, actions, measures, and results.\nOperational Discipline: Establishes sustainable processes, controls, operating rhythms, and performance standards.\nStrategic Thinking: Anticipates risks, identifies opportunities, and prepares the organization for growth.\nStakeholder Management: Builds trust and alignment across teams, functions, and leadership levels.\nChange Leadership: Guides teams through changes in products, processes, technology, and organizational structure.\nContinuous Improvement: Challenges existing practices and promotes innovation, efficiency, and responsible technology adoption.\nCommunication: Communicates clearly, consistently, and transparently with employees and stakeholders.\nJudgment and Accountability: Makes informed decisions, addresses issues promptly, and takes ownership of outcomes.\nQualifications:\nBachelor’s degree in Business Administration, Management, Sales, Marketing, Operations, or a related field, or an equivalent combination of relevant education and professional experience.\nAt least five years of sales experience, including people leadership or management of remote, distributed, or multi-team sales organizations.\nDemonstrated success in driving revenue, sales conversion, pipeline health, productivity, and forecast accuracy.\nExperience developing frontline leaders and sales professionals.\nExperience establishing performance dashboards, operating rhythms, accountability standards, and continuous-improvement practices.\nStrong people leadership, coaching, and performance-management capabilities.\nStrong verbal and written communication skills.\nEffective stakeholder-management and cross-functional collaboration skills.\nStrong analytical, problem-solving, and decision-making capabilities.\nAbility to translate business strategies into measurable operating plans.\nAbility to manage competing priorities in a fast-paced and evolving business environment.\nProficiency with CRM platforms such as Salesforce.\nAbility to use data, reporting, and analytics to guide business decisions and performance interventions.\nAbility to collaborate effectively across REPH and U.S.-based teams, functions, and leadership levels.\nAbility to lead through influence, trust, transparency, and accountability.\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":10024,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-10T17:43:32Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.628,"p_room":1,"age_days":8,"expected_fill_days":30,"reasons":["conf:24","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/relx-manager-i-operations-mgmt","json_url":"https://alion.io/job/relx-manager-i-operations-mgmt.json","meta":{"generated_at":"2026-10-18T11:34:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17170,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-manager-i-operations-mgmt"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-manager-i-operations-mgmt"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-manager-i-operations-mgmt"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-manager-i-operations-mgmt\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-manager-i-operations-mgmt"}]}