Operational Process Analyst
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Operational Process Analyst
Would you like to be part of a team that delivers high-quality software to our customers?
Are you a champion with a ‘can do’ attitude who inspires others?
About the Business
LexisNexis Risk Solutions is a key partner in risk assessment. Within our Business Services vertical, we offer solutions that help businesses of all sizes drive revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions assist in areas such as Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management. Learn more about LexisNexis Risk at risk.lexisnexis.com.
About Our Team
Our team at LNRS thrives in an innovative environment, with a real passion for our products and teamwork. We work agilely and collaborate effectively. LNRS is part of RELX, a global provider of data, information, and solutions for professional customers. RELX has been ranked by Forbes as #53 in their Top-2000 Global Employers.
About the Role
As a Senior Operational Process Analyst, you will use advanced problem-solving skills and multiple operating environments to support research design and assignments within change or configuration management processes. You will be responsible for creating, distributing, generating, and maintaining analysis reports that assist with continual service improvement and coordinating adherence to global change and configuration policy.
Responsibilities
Drive adherence to the global change and configuration management process.
Lead process improvement activities.
Conduct testing of service management tools and write process use cases.
Review all production changes for compliance with global change and configuration policies.
Develop modifications and enhancements to global change and configuration policies.
Provide training on change management and tool utilization.
Manage the Change Advisory Board (CAB).
Identify tool improvements for streamlining processes.
Requirements
Strong knowledge of batch processing.
Excellent written communication skills.
Strong change management skills.
Understanding of change request processes.
Experience providing analytical support for system interfaces.
Ability to escalate issues using good judgment.
We welcome candidates with diverse backgrounds. If you have the skills mentioned above, we encourage you to apply, even if you do not meet all criteria.
Learn more about the LexisNexis Risk team and how we work here
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