{"id":3862968,"url":"https://alion.io/job/relx-operations-generalist","title":"Operations Generalist","company":{"id":3770,"name":"RELX","domain":"relx.com","url":"https://alion.io/company/relx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":114,"ghost_share":0,"stale_share":0.605,"repost_share":0.009,"time_to_fill_p50_days":42,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T10:42:26Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T07:30:46Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nEntry-level professional Event Operations role supporting event planning, logistics, exhibitor support, and event execution activities. Works under supervision using established procedures.\nJob Responsibilities\nEvents Planning and Delivery - Support the delivery of events to ensure they are on schedule and within budget, meeting all deadlines, and work closely with all other parties involved in the design, development, sales, marketing, and delivery of the events.\nOperations Management - Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.\nStakeholder Management - Support stakeholder engagement by contributing to the arrangement of meetings, events, and other stakeholder engagement activities.\nData Collection and Analysis - Extract relevant data from information provided by others, and input it into spreadsheets or standard formats.\nDocument Preparation - Prepare routine letters, memoranda, reports, and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.\nDocument Management - Create, organize, and maintain files containing the correspondence and records of a senior colleague.\nBusiness Meetings/Events Arrangement - Schedule appointments, make arrangements for meetings and conferences, and organize travel plans, following detailed instructions to facilitate business meetings.\nAdministration - Produce, update, and provide best practice support on Microsoft documents, databases, and other departmental systems. Tasks may include purchasing materials, entering budgetary information, and recording time and expenses.\nInsights and Reporting - Extract simple/automatic data in various forms (graphs, charts, etc.) to include in reports.\nHandling Inquiries and Correspondence - Answer the telephone and assist callers or those making varied inquiries by email or mail with any requests for information, directing more complex matters to colleagues as necessary. Initiate contact internally and externally to convey requests, provide instructions, or obtain information on behalf of a senior colleague.\nPersonal Capability Building - Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.\nExperience Level\nRecommended General Experience\nBasic experience of simple office / operational systems (4 to 6 months)\nRecommended Managerial Experience\nNone\nApplicable Skills\nPlanning and Organizing - Intermediate - Works at an intermediate level to plan, organize, prioritize and oversee activities to efficiently meet objectives. Typically works with guidance.\nEvent Management - Intermediate - Works at an intermediate level to create and organize events for guests (e.g. meetings, shows). Typically works with guidance.\nAction Planning - Intermediate - Works at an intermediate level to review and evaluate recommendations and requirements and to develop appropriate plans or deliver actions required. Typically works with guidance.\nComputer Skills - Intermediate - Works at an intermediate level to understand and effectively use standard office equipment and standard software packages to support business processes. Typically works with guidance.\nNumerical Skills - Intermediate - Works at an intermediate level to understand numerical concepts and use them to carry out mathematical operations e.g. in order to analyze reports. Typically works with guidance.\nVerbal Communication - Intermediate - Works at an intermediate level to express ideas, request actions, formulate plans, and policies by means of clear and effective verbal communications. Typically works with guidance.\nData Collection and Analysis - Intermediate - Works at an intermediate level to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making. Typically works with guidance.\nReporting - Intermediate - Works at an intermediate level to create reports for various audiences as relevant, in a lucid and effective manner, keeping in mind the purpose of reports. Typically works with guidance.\nReview and Reporting - Intermediate - Works at an intermediate level to create reports, and review reports created by others, for various audiences as relevant, in a lucid and effective manner, keeping in mind the purpose of reports. Typically works with guidance.\nCalendar and Scheduling - Intermediate - Works at an intermediate level to utilize calendar and scheduling tools. Typically works with guidance.\nDocument Management - Intermediate - Works at an intermediate level to use document management tools to manage, view, organize, and store documents. Typically works with guidance.\nService Delivery - Intermediate - Works at an intermediate level to deliver required services to the required standards. Typically works with guidance.\nThe Event Support Specialist is responsible for providing event support for inbound inquiries across all Reed Exhibitions events. This includes handling calls, emails, chats, and other customer inquiries related to registration, general show information, pricing, and other event-related concerns.\nKey Responsibilities:\nEvent Support & Query Management\nHandle inbound calls, emails, chats, and social media inquiries from attendees, exhibitors, and conference participants.\nProvide support for registration, exhibitor portals, pricing, and general show information.\nMake outbound calls to support registration and increase event attendance.\nConduct matchmaking calls when required.\nTake ownership of customer queries and ensure timely resolution within agreed SLAs.\nProvide ad hoc support to show teams.\nCustomer Service\nProactively learn about each show to provide accurate information to customers.\nDeliver clear, concise, polite, and informative communication across all channels.\nIdentify customer needs and provide excellent customer service.\nProcess Improvement & Reporting\nIdentify process inefficiencies and escalate issues with recommendations for improvement.\nFollow established processes, training, and best practices.\nWork collaboratively with CREs and CRM to improve processes.\nCategorize queries accurately and support management reporting.\nAnalyze email traffic to identify trends and opportunities for improvement.\nGeneral Profile\nAble to follow established processes and instructions.\nRelevant training or work experience.\nAble to manage own workload and make sound decisions in straightforward situations.\nStrong verbal, written, and customer service skills.\nQualifications:\nBachelor’s degree holder.\nAt least 1 year of customer service experience in a contact center environment..\nExperience in email and chat support and call handling.\nExperience in project coordination and stakeholder management.\nKeen attention to detail.\nAbility to quickly learn and apply enterprise AI tools and technologies to support business objectives.\nREPH Employee with minimum of 1-year tenure in the current role\nMust not have received any Disciplinary Action within the past 12 months\nMust not have any Attendance and Punctuality issues in the past 12 months\n Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months\nMust have a successful or above rating in the last Enabling Performance cycle\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":8517,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-11-06T10:42:26Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":42,"reasons":["conf:3","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/relx-operations-generalist","json_url":"https://alion.io/job/relx-operations-generalist.json","meta":{"generated_at":"2026-11-07T10:08:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8773,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-operations-generalist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-operations-generalist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-operations-generalist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-operations-generalist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-operations-generalist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3862968}},{"tool":"search_jobs","arguments":{"company":"relx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3862968},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}