{"id":2182114,"url":"https://alion.io/job/relx-operations-supervisor-occ-end-user-computing","title":"Operations Supervisor - OCC End User Computing","company":{"id":3770,"name":"RELX","domain":"relx.com","url":"https://alion.io/company/relx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":131,"ghost_share":0,"stale_share":0.771,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":40000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1251},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T15:13:36Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-10T21:26:01Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"QUALIFICATIONS:\nBachelor’s degree holder\n10-12 years of systems or infrastructure engineering experience.\n3-5 years of experience in a leadership or people-management role.\nAdvanced knowledge of Windows systems and infrastructure (Windows servers, AD, DNS, and DHCP).\nDemonstrated experience in enterprise identity platforms (Entra ID/Active Directory) and public cloud (AWS and/or Azure).\nExperience in managing and supporting Microsoft 365 services (Exchange Online, SharePoint, OneDrive, and Microsoft Teams).\nKnowledge of incident management, service request fulfillment, change requests, and major incident management.\nAdvanced understanding of system and problem management tools.\nSystem installation and troubleshooting experience.\nKnowledge of virtual server environments and thin clients.\nKnowledge of scripts for automation.\nKnowledge of system recovery procedures.\nStrong skills in setting, communicating, implementing, and achieving business objectives and goals through the direct management of others.\nStrong organization/project planning, time management, and change management skills across multiple functional groups and departments, and strong delegation skills involving prioritizing, reprioritizing projects, and managing projects of various size and complexity.\nStrong problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues; prior success extracting/translating findings into alternatives/solutions; and identifying risks/impacts and schedule adjustments to facilitate management decision-making.\nStrong communication (verbal and written) and customer service skills. Strong interpersonal, communication, and presentation skills applicable to a wide audience including senior and executive management, customers, etc., including diction/terminology and presenting information in a concise and effective manner to clients, management, and various departments using assorted communication mediums.\nAbility to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives\nACCOUNTABILITIES:\nServe as subject matter expert demonstrating thorough understanding of major system components when completing assigned tasks (i.e., Windows infrastructure, AD, DNS, DHCP, Microsoft 365, AWS, and/or Azure).\nLead team of systems engineers to ensure timely and accurate performance of all team activities.\nCarry out management responsibilities in accordance with the organization’s policies, procedures, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.\nEnsure all staff are provided with training and resources needed to perform their jobs to the most outstanding degree possible. Ensure all staff receive frequent feedback and coaching to meet and exceed individual and team performance goals consistently.\nManage and encourage new ideas from staff to foster improvements through innovations.\nEmpower the staff to be accountable and responsible for their own actions and decisions.\nPartner closely with development groups, support groups, and vendors to coordinate special operations and communicate/escalate problems as appropriate to meet assigned deadlines.\nAssist in daily support of the systems/products assigned, through early detection and pursuit of changes in system responses or operation.\nWork closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.\nDiagnose system performance problems using available standard performance tools and system indicators such as queue lengths, CPU utilization, etc.\nRecommend and change system parameters or configuration variables to improve overall system performance.\nDebug any system problems, develop online procedures for execution of commonly used processes, and perform procedures necessary for recovery.\nDemonstrate thorough understanding of all system components and of program products assigned to support.\nDemonstrate knowledge of system parameters to control, configure, and install various systems; in-depth knowledge of software installation aids; and user knowledge of all facets of the online system.\nProvide prompt recovery and problem escalation for exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools.\nAssist in daily support of the systems/products assigned, through early detection and pursuit of changes in system responses or operation.\nApply problem-solving skills in multiple operating environments to support assignments involving the execution of a series of related tasks.\nDevelop and implement security programs: manage and execute project deliverables; communicate to affected stakeholders including departments within the company; develop program procedures including guidelines and flow diagrams to be implemented on an ongoing basis; and develop tools or metrics that allow for the measurement of successful program implementation.\nParticipate in an on-call rotation, supporting escalations and providing after-hours support as needed.\nAll other duties as assigned.\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":6466,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-09T15:13:36Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/relx-operations-supervisor-occ-end-user-computing","json_url":"https://alion.io/job/relx-operations-supervisor-occ-end-user-computing.json","meta":{"generated_at":"2026-10-11T00:35:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":517,"day_limit":5000,"remaining_today":4483,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-operations-supervisor-occ-end-user-computing"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-operations-supervisor-occ-end-user-computing"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-operations-supervisor-occ-end-user-computing"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-operations-supervisor-occ-end-user-computing\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-operations-supervisor-occ-end-user-computing"}]}