{"id":63223,"url":"https://alion.io/job/relx-principal-information-security-customer-engagement-engineer","title":"Principal Information Security Customer Engagement Engineer","company":{"id":3770,"name":"RELX","domain":"relx.com","url":"https://alion.io/company/relx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":127,"ghost_share":0,"stale_share":0.567,"repost_share":0.008,"time_to_fill_p50_days":40,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Security","role_family":"Security","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia","Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":216000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":753},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"SOC 2","optional":false}],"status":"live","first_seen_at":"2026-08-19T00:00:00Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-10-29T16:46:41Z","board_verified":true,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":71},"description":"Sydney or Melbourne | Hybrid\nAbout Us\nThe Customer Engagement team operates globally to ensure our customers have the trust and confidence to use our products. The customer is at the heart of everything we do. We lead with transparency in how we communicate and in the security, marketing and technical information we share. Security is a critical part of our customers' onboarding journey, and we help them move forward with confidence.\nWe are seeking an experienced Principal Information Security Customer Engagement Engineer to represent our team across Australia, New Zealand and Hong Kong.\nBased in Sydney or Melbourne, this is a unique opportunity to become the senior security voice in the region, working directly with enterprise customers, collaborating with global security and product teams, and shaping how security enables business growth. Operating with a high degree of autonomy, you will own customer security engagements end-to-end, provide expert guidance on our products and security practices, and help reduce security-related friction throughout the sales cycle.\nYour expertise will directly contribute to stronger customer relationships, increased trust, improved customer satisfaction and enhanced brand reputation.\nWhy Join Us?\nOwn the region as the dedicated Information Security Customer Engagement specialist for Australia, New Zealand and Hong Kong.\nWork at the intersection of security, customer engagement and innovation, partnering with customers and internal stakeholders to solve complex challenges.\nInfluence product direction by working closely with Product Management to help shape future security capabilities.\nDrive meaningful impact by helping customers navigate security and compliance requirements with confidence.\nLeverage AI and automation to streamline security engagement processes and focus on higher-value customer interactions.\nJoin a globally connected team while making a tangible impact in your local market.\nWhat You'll Do\nAs the Principal Information Security Customer Engagement Engineer, you will:\nOwn the information security narrative for the region, acting as the senior escalation point for complex customer security matters and representing the voice of the customer within the global security organisation.\nServe as the sole in-region Information Security Customer Engagement resource, partnering closely with sales, go-to-market and product management teams.\nLead customer security engagement calls and complete security questionnaires, providing timely expert support that helps win and retain business.\nMaintain exceptional quality standards across all customer interactions, ensuring trust, transparency and clarity.\nCurate and maintain local Trust Center content and customer-facing security materials, ensuring information remains accurate and accessible.\nCollaborate with Product Management to bring relevant security capabilities into the product roadmap, helping reduce the volume and complexity of customer security reviews.\nDrive automation and continuous improvement initiatives across security engagement activities, including the growing use of AI to support security questionnaire responses.\nSupport additional business engagement and compliance activities as required, reflecting the broad scope of this regional role.\nKey Skills & Experience\nInformation Security Expertise\nA deep, hands-on understanding of information security principles, control frameworks and regulatory requirements. You are comfortable engaging directly with customer security, legal and procurement teams and can confidently discuss complex security topics.\nCustomer Engagement Experience\nStrong experience managing customer security enquiries, including:\nSecurity questionnaires\nCustomer engagement calls\nTrust Center management\nCustomer-facing security documentation and brochures\nSecurity contract language reviews\nIndependence & Initiative\nProven ability to operate autonomously as the sole information security customer engagement resource within a region, managing priorities and delivering outcomes with minimal day-to-day oversight.\nCommunication Skills\nExceptional written and verbal communication skills, with the ability to explain complex security concepts clearly and build trust with customers and internal stakeholders.\nAI Fluency\nExperience using AI tools to improve efficiency and automate workflows while applying sound judgement to security-related activities such as questionnaire responses and assurance processes.\nQualifications\n10+ years' experience in information security, including significant experience in customer-facing security assurance, GRC, or pre-sales security within a software or SaaS environment.\nSecurity certifications such as CISSP, CISM or ISO/IEC 27001 Lead Auditor are advantageous but not essential. Practical experience and expertise are highly valued.\nStrong knowledge of frameworks and regulations including:ISO/IEC 27001\nSOC 2\nGDPR\nAustralian Privacy Principles (APPs)\nNew Zealand Privacy Act\n\nFamiliarity with government assurance frameworks such as IRAP and NZISM will be highly regarded.\nAbout LexisNexis\nLexisNexis is one of the world's leading providers of legal, regulatory and business information and technology solutions. We combine authoritative legal content, advanced analytics and cutting-edge AI technology to help legal professionals work faster, make better decisions and achieve better outcomes.\nWith the launch of Lexis+ AI and Protege, we are redefining how legal professionals research, draft, analyse and interact with information, helping organisations unlock the power of trusted generative AI within legal workflows.\nJoin us and help shape the future of AI-powered legal technology across Australia, New Zealand and Hong Kong.\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":6828,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-08-19T00:00:00Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.465,"p_room":0.36,"age_days":71,"expected_fill_days":40,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/relx-principal-information-security-customer-engagement-engineer","json_url":"https://alion.io/job/relx-principal-information-security-customer-engagement-engineer.json","meta":{"generated_at":"2026-10-29T18:36:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27547,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-principal-information-security-customer-engagement-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-principal-information-security-customer-engagement-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-principal-information-security-customer-engagement-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-principal-information-security-customer-engagement-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-principal-information-security-customer-engagement-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":63223}},{"tool":"search_jobs","arguments":{"company":"relx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":63223},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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