{"id":101002,"url":"https://alion.io/job/relx-principal-product-manager-customer-deployed","title":"Principal Product Manager, Customer-Deployed","company":{"id":3770,"name":"RELX","domain":"relx.com","url":"https://alion.io/company/relx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":116,"ghost_share":0,"stale_share":0.578,"repost_share":0.017,"time_to_fill_p50_days":42,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom","Singapore"],"countries":["GB","SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":175000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":76},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Function Calling","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"RAG","optional":false}],"status":"live","first_seen_at":"2026-08-19T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-11-11T03:10:10Z","board_verified":true,"closed_at":null,"days_open":84,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":84},"description":"Are you excited by the opportunity to define a new product development model and work directly with customers to solve high-value problems?\nDo you thrive in fast-moving environments where discovery, experimentation, and measurable customer impact are at the heart of every decision?\nAbout the Business\nAt ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel, and supply and demand data. You can learn more about ICIS at https://www.icis.com/explore.\nAbout our Team\nOur teams are fuelled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and composure under pressure. Our high-energy, self-motivated individuals are driven by a genuine desire to make a positive mark on our business. But that's not all - we're creative problem solvers with an entrepreneurial spirit.\nAbout the Role\nICIS is building the first forward-deployed product team in its history, and this role will lead that effort. Working directly with chemicals customers, you will define what customer-embedded, discovery-led product development looks like at ICIS by identifying high-value problems, validating solutions quickly, and demonstrating measurable commercial value. You will lead a cross-functional squad, own customer relationships, and guide initiatives from discovery through to successful pilots and scalable patterns.\nResponsibilities\nLead two to three active forward-deployed initiatives with named chemicals customers at any one time.\nDeliver the first working proof of concept to a customer within 60 days of joining.\nDrive the first paid pilot to go live within one quarter.\nOwn the squad’s discovery and delivery rhythm, ensuring weekly customer engagement.\nMaintain a live discovery view for every initiative.\nAct as the taste gate for all outputs, ensuring no PRD is created without a working proof of concept.\nMake decisions to kill, pivot, or promote discovery tracks based on evidence and customer value.\nCreate documented playbooks and enablement materials for Sales and central productisation teams when patterns are validated.\nRequirements\nA track record in customer-back, forward-deployed or embedded product work. You have shipped intelligence, workflow or platform outcomes into complex customer organisations and can clearly demonstrate what shipped, who used it, and the metric it improved. Experience from organisations operating similar models is relevant, as is experience in strategy or transformation consulting followed by ownership of a shipped customer outcome.\nCustomer judgement at senior levels. You distinguish stated requests from underlying problems, identify unstated decision constraints, and build the trust needed to uncover what customers may not share in a commercial conversation.\nLeadership through influence. You lead cross-functional teams without formal authority, elevate standards around you, and set the tone for how ICIS operates within customer environments.\nCommercial judgement in the field. You translate customer reality into product direction rather than feature requests, make clear prioritisation decisions, and identify whether blockers are product, platform, integration, execution, or change-management related.\nTechnical fluency to direct delivery. You can engage credibly with engineering and data science teams, understand modern AI production patterns such as RAG, evals, agents, tool use, and MCP, and have recent experience building or prototyping AI-driven solutions.\nComfort working in ambiguity. You create structure where none exists, make decisions with incomplete information, and remain accountable through implementation and measurable outcomes.\nCommunication that adjusts for audience. You write and speak at the appropriate level of detail for customers, technical stakeholders, and senior leadership.\nAlignment with the Data Services Mindset - All Curious, All Lead, All Purposeful - and RELX Leadership Excellence, particularly Prioritize Customers, Deliver Sustainable Performance, and Embrace Curiosity. You operate in line with RELX Responsible AI Principles.\nHow You Work with the Rest of the Organisation\nPartner closely with an Account Manager, who leads the commercial relationship while you lead the customer product conversation.\nCollaborate with the Principal PM, AI Capabilities and digital leadership and teams in ICIS. The platform capabilities consumed by the squad originate from that function, while customer patterns and insights generated through your work help shape platform prioritisation.\nBring the customer perspective into the broader product organisation with the credibility and evidence needed to influence decisions.\nServe as a trusted voice on platform capabilities and product direction when partnering with Sales in customer engagements.\nRisk Benefit Statement\nLearn more about the LexisNexis Risk team and how we work https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":6544,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-08-19T00:00:00Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Graduate Trainee, Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Graduate Trainee; Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.486,"p_room":0.28,"age_days":84,"expected_fill_days":42,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/relx-principal-product-manager-customer-deployed","json_url":"https://alion.io/job/relx-principal-product-manager-customer-deployed.json","meta":{"generated_at":"2026-11-11T06:03:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8413,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-principal-product-manager-customer-deployed"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-principal-product-manager-customer-deployed"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-principal-product-manager-customer-deployed"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-principal-product-manager-customer-deployed\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-principal-product-manager-customer-deployed"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":101002}},{"tool":"search_jobs","arguments":{"company":"relx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":101002},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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