{"id":102619,"url":"https://alion.io/job/relx-product-support-specialist-i","title":"Product Support Specialist I","company":{"id":3770,"name":"RELX","domain":"relx.com","url":"https://alion.io/company/relx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":119,"ghost_share":0,"stale_share":0.622,"repost_share":0.008,"time_to_fill_p50_days":41,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines","Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":16500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1223},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Django","optional":false},{"name":"DNS","optional":false},{"name":"Grafana","optional":false},{"name":"Machine Learning","optional":false},{"name":"Postman","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-07-28T00:00:00Z","employer_posted_date":"2026-07-28","last_verified_at":"2026-11-05T00:41:49Z","board_verified":true,"closed_at":null,"days_open":100,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":100},"description":"LexisNexis® ThreatMetrix® is an enterprise solution for digital identity intelligence and digital authentication that is trusted by over 5,000 leading global brands to inform daily transaction decisions. By combining digital identity insights built from billions of transactions with leading analytic technology and embedded machine learning, our fraud prevention solutions unify decision analytics across the entire customer journey.\nLexisNexis® Emailage® Discover sophisticated, high-speed risk assessment with simple implementation. Designed to help you increase your top-line revenue by reducing false positives, increasing conversions, minimizing abandonment and building trust from genuine customers. It analyzes multiple attributes when an email address is present to quickly and more accurately deliver a risk score to your business - no matter the channel, transaction type or customer touchpoint - all without causing unnecessary disruption to the user experience.\nAs the leading provider of integrated physical and digital risk mitigation solutions, we are looking for a highly capable and versatile Product Support Specialist I /Support Engineer to join our Customer Support organization. Utilizing their SaaS, passive services monitoring, and enterprise software experience to enhance our technical customer relationships.\nRole Overview: Product Support Specialist I\nThe Product Support Specialist I/Support Engineer plays a vital role in delivering advanced technical support for customers using ThreatMetrix and Emailage products. This position is responsible for monitoring, troubleshooting, and escalating cases appropriately-whether assigned directly or taken from the support queue.\nThis role is part of the 24x7 support team that is responsible for responding to customer’s initial questions and monitoring the Service that LexisNexis Risk ThreatMetrix provides. This position will be shifting work to cover specific hours throughout the week which may include weekends and overnight shifts.\nThe issues can range from a simple password reset to webpage workflow of ThreatMetrix code to troubleshooting network connections to working with the customer on specific rules to improve their risk posture.\nAs part of the transition to RESSPI, the scope of work includes the following services:\nTechnical Support - Email & Phone \nOutlook and trans\nKey Responsibilities:\nPerform basic to intermediate troubleshooting steps and utilize internal tools to investigate, resolve, and document technical issues.\nProvide high-quality support to both internal and external customers through phone and email.\nAccurately log all customer interactions, research findings, and resolutions in Salesforce.\nAssist customers with installation and walk through of product user interface and site navigation.\nProvide login, search, usability, research and technical support for multiple proprietary products and services.\nEscalate issues to second level teams or other appropriate teams when necessary.\nEducational Background\nBachelor's degree holder (BA/BS) or Completed at least 2 years level in College (no back subjects/incomplete units) (Web Support/App Level 2 Support/etc.)\nTechnical course is preferred or a similar course.\nRequired Skills and Experience\nMinimum of 5 years of Customer Support (pre/post sales) experience and desire to solve customer issues.\nGreat Customer-facing skills (email and phone).\nAbility to multi-task; specifically, research and document customer inquiries while talking on the phone with customers. (talk and type simultaneously).\nUnderstanding of the \"internet\"; basic networking, SSL Certificates & DNS.\nStrong background on API\nAnalytical and creative thinking skills while adhering to established process guidelines.\nExcellent written and oral communication skills in English.\nAbility to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives\nWork in collaborative environment.\n\nAdditional Skills and Experience considered a bonus\nKnowledge of database strategy, basic networks concepts (i.e. DNS, SSL certificates/privileges, SQL, etc.)\nHas a background in using Putty/Postman/Grafana/SSL Shopper/Django/etc.\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":5282,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-07-28T00:00:00Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.312,"p_room":0.28,"age_days":99,"expected_fill_days":41,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/relx-product-support-specialist-i","json_url":"https://alion.io/job/relx-product-support-specialist-i.json","meta":{"generated_at":"2026-11-05T02:22:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3092,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-product-support-specialist-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-product-support-specialist-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-product-support-specialist-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-product-support-specialist-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-product-support-specialist-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":102619}},{"tool":"search_jobs","arguments":{"company":"relx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":102619},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}