Project/Program Manager IV

Initiative Leadership & Delivery

· Lead end-to-end execution of Tier-1 and select Tier-2, complex, high-visibility initiatives, with accountability across scope, milestones, risks, dependencies, and outcomes.

· Translate strategic priorities into structured, multi-quarter initiatives with clear scope, timelines, dependencies, and success metrics.

· Drive execution across cross-functional teams and stakeholders including Operations, Product, and Technology, building strong working relationships that enable alignment and coordinated delivery.

· Operate independently in a matrixed environment, rapidly building domain understanding to challenge assumptions and support decision-making.

· Ensure initiatives meet expectations for quality, schedule, cost, and operational impact, taking corrective action as needed.

· Identify, manage, and escalate risks, dependencies, and trade-offs with clear, data-informed recommendations.

· Establish and maintain a single source of truth for initiative status (scope, schedule, risks, dependencies), supported by consistent execution cadence and reporting.

· Facilitate decision-oriented discussions and drive disciplined follow-through to ensure commitments are met and outcomes delivered.

Execution Discipline & Stakeholder Alignment

· Drive accountability across all contributors, proactively following up to ensure commitments are met and blockers are resolved, using strong relationships and influence to maintain momentum and achieve planned outcomes.

· Own operating cadence for assigned initiatives (e.g., progress reviews, follow-ups) and ensure effective team and stakeholder alignment.

· Maintain clear visibility into initiative status, risks, and dependencies in alignment with SPMO standards.

· Prepare executive-ready updates and materials that enable timely, informed decisions.

· Drive clarity and consistency in initiative communications and outcomes.

· Apply project/program management standards pragmatically, adapting to initiative complexity.

· Contribute insights and feedback to continuously improve execution practices.

Qualifications

• Demonstrated experience in project management and program leadership in operations workstreams, organizational transformation, continuous improvement, and technology contexts.
• Demonstrated ability to build trust quickly, establish credibility, and motivate teams to deliver through influence rather than authority.
• Demonstrated experience independently leading large-scale, complex, cross-functional initiatives in a global, matrixed organization.
• Strong business judgment with the ability to operate across operational, strategic, and technology-enabled work.
• Demonstrated ability to engage and influence stakeholders, including senior leaders, and drive alignment through strong relationships and credibility in a global environment.
• Proven ability to manage scope, schedule, risk, and quality while maintaining execution discipline and visibility.
• Demonstrated ability to drive follow-through and deliver outcomes in complex, fast-moving environments.
• Ability to quickly ramp in new domains and build credibility in unfamiliar or specialized areas.
• Proficiency with program and project management tools (e.g., monday.com, Azure DevOps or similar) to plan, track, and report on work.
• Proficiency in Microsoft PowerPoint and Excel to develop executive-ready materials, analyze data, and support decision-making.
• Fluency in applying technology, including generative AI/LLM tools, to improve personal and team productivity and drive business outcomes (application-focused, not development).
• 5+ years of relevant experience leading project teams or coordinating cross-functional work; experience in or exposure to enterprise PMO environments is a plus.

• PMP and/or Lean Six Sigma Black Belt certifications

• Bachelor’s degree or higher; MBA or JD preferred.
• Possible travel up to 10%

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