{"id":4176140,"url":"https://alion.io/job/relx-senior-supplier-operations-manager","title":"Senior Supplier Operations Manager","company":{"id":3770,"name":"RELX","domain":"relx.com","url":"https://alion.io/company/relx","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":114,"ghost_share":0,"stale_share":0.632,"repost_share":0.018,"time_to_fill_p50_days":42,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"CAPA","optional":false},{"name":"Power BI","optional":false},{"name":"Jira","optional":true},{"name":"Microsoft Excel","optional":true},{"name":"SharePoint","optional":true},{"name":"Smartsheet","optional":true},{"name":"Tableau","optional":true},{"name":"Waterfall","optional":true}],"status":"live","first_seen_at":"2026-11-12T16:06:40Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T16:06:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Senior Supplier Operations Manager\nAre you Senior Supplier Operations Manager looking for an innovative role?\nDo you enjoy being part of a team that works with a diverse range of technology?\nAbout our Team: -\nPlatform Ops is a fast growing team within Data Ops with a key focus on the managing the services and data that are part of the new research data platform that is organized following the principles of the data mesh.\nThe supplier operations management team is responsible for managing the services the data products that fuel products like Scival, Scopus, Reaxys and many other commercial offering.\nThe supplier operations management team is responsible for managing both internal and external partners that supply data into the data platform. Key role is performance management, agreeing goals, monitoring performance, resolving incident and leading continuous improvement initiatives. The team maintains a knowledge base on our services, documenting SLAs, Workflow description, instructions.\nAbout the Role: -\nAs Data Ops is set-up as a separate team to support our platform transition, an exciting role will be opened that sits at the heart of our new data use cases.\nOne initial key Operational efficiency goal will be to develop a full end to end view, underpinned by reporting and supported by clear visualizations of all our data asset processes, to a granularity that helps to support automation and transparency in our processes, as multiple teams and capabilities are dependent on this data to maintain a high speed of content onboarding. This work takes place as part of the ongoing (digital) transformation of our back-office and will support automation in our content sourcing and customer support. The data developed will support e-mail automation, proactive alerting and outlier management, escalation workflows, and providing tracking data to support our customers in meeting their needs. Work takes place in an agile framework and the data development manager will act both as analyst but will also be asked to act as product owner for a data squad that collaborates to improve our assets and processes. The expectation is that this role actively contributes to the way Data Ops will structure the continuous improvement and data development function.\nNext to operational efficiency, the data development role will be supporting RDP in (cross-) domain initiatives as operations lead to foster collaboration, guide delivery and ensure Operational expertise is applied where needed and prioritized. Work will be done in multi-disciplinary squads to ensure that data is onboarded and processed according to agreed metrics. A rounded understanding of the strategic goals of RDP and the individual domains will ensure value added contributions and continuous, iterative improvement toward those goals.\nResponsibilities: -\nSupplier Performance Management\nIndependently manage and monitor operational performance of assigned suppliers across data workflows (e.g., data ingestion, enrichment, validation, transformation, reporting and quality control).\nTrack SLA adherence, turnaround times, quality scores, defect rates, and productivity metrics.\nLead monthly performance review meetings with suppliers and present insights to internal stakeholders.\nIdentify performance gaps and drive corrective and preventive action plans.\nProactively escalate risks impacting service continuity, data accuracy, or timelines.\nAct as the primary operational point of contact for assigned suppliers.\nData Analytics & Reporting\nDesign and maintain Power BI dashboards to track supplier KPIs and operational health.\nAnalyze large operational datasets to identify trends, inefficiencies, and optimization opportunities.\nConduct structured root cause analysis for recurring data quality or delivery issues.\nPrepare and publish structured monthly supplier performance reports with clear executive summaries and actionable insights.\nSupport demand forecasting and supplier capacity planning through data-driven analysis.\nGovernance, Risk & Compliance\nEnsure supplier adherence to contractual obligations, data governance standards, and security policies.\nMonitor compliance with data privacy and information security requirements.\nMaintain structured governance cadence, documentation, and audit readiness.\nSupport performance documentation required for commercial reviews and renewals.\nProject & Product Alignment\nSupport supplier onboarding, transitions, and scope changes.\nManage defined operational improvement initiatives (automation, standardization, workflow optimization).\nCollaborate closely with internal domain functional teams to understand evolving requirements and ensure supplier outputs align with business and customer expectations.\nTranslate business and product requirements into measurable supplier performance metrics.\nTrack milestones, risks, dependencies, and stakeholder communications using structured project management approaches.\nContinuous Improvement & Automation\nIdentify opportunities to automate manual processes within supplier workflows.\nPartner with internal teams to implement system or workflow enhancements.\nDrive productivity improvement and cost-efficiency initiatives.\nPromote a data-driven and customer-focused culture of operational excellence.\nRequirements: -\nBachelor’s degree in Computer Science, Information Technology, Data Analytics, Engineering, Business, Supply Chain, or related field.\n5-6 years of experience in operations, data operations, or shared services environment.\nExperience managing external vendors or global suppliers in a matrixed organization preferred.\nStrong exposure to data lifecycle management, data processing environments, or analytics-driven operations.\nMBA or Postgraduate qualification in Operations, Analytics, or Business Management (preferred but not mandatory).\nExperience collaborating with Product and Technology teams is a plus.\nTechnical & Analytical Skills\nData & Reporting\nAdvanced Excel (Power Query, complex formulas, Pivot Tables)\nPower BI (dashboard development, DAX, data modeling, automated reporting)\nTableau reporting and dashboard development (good to have)\nStrong data analysis and interpretation capability\nExperience working with large datasets and operational metrics\nRoot cause analysis methodologies (5 Whys, Fishbone, etc.)\nProject Management\nExperience leading cross-functional operational initiatives\nUnderstanding of Agile and/or Waterfall methodologies\nRisk, issue, and dependency management\nExperience with MS Project, Jira, Smartsheet, or equivalent tools\nProcess mapping tools (Visio, Lucidchart)\nSystems & Platforms\nWorkflow management platforms\nSharePoint or similar collaboration tools\nCore Competencies\nExcellent written and verbal communication skills\nAbility to present complex data insights in a clear, structured, and compelling manner\nStrong stakeholder management and influencing capability\nProduct-oriented thinking with strong awareness of customer impact\nStrong analytical and structured problem-solving skills\nGovernance-oriented mindset with high attention to detail\nAbility to operate effectively in a global, fast-paced environment\nProactive and results-driven approach\nPreferred Certifications\nPMP / PRINCE2 / Agile certification\nLean / Six Sigma\nPower BI or Data Analytics certification\nWork in a way that works for you: -\nWe promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.\nWorking flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.\nWorking for you: -\nAt Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:\nGroup Health Insurance Policy (covering self and family)\nGroup Life insurance/accident policy\nGenerous long-service awards\nNew Baby gift\nSubsidized food provided (applies to India- Chennai)\nCasual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave\nFree Transport provided to and from the office (applies to India-Chennai)\nAbout Us: -\nA global leader in information and analytics, we help researchers and healthcare professionals’ advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":9955,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-11-12T16:06:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":42,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-12T18:24:39Z"},"pay":null,"html_url":"https://alion.io/job/relx-senior-supplier-operations-manager","json_url":"https://alion.io/job/relx-senior-supplier-operations-manager.json","meta":{"generated_at":"2026-11-12T18:24:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38703,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-senior-supplier-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-senior-supplier-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-senior-supplier-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-senior-supplier-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-senior-supplier-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4176140}},{"tool":"search_jobs","arguments":{"company":"relx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4176140},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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