{"id":1092578,"url":"https://alion.io/job/relx-servicenow-developer-i","title":"ServiceNow Developer I","company":{"id":3770,"name":"RELX","domain":"relx.com","url":"https://alion.io/company/relx","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":116,"ghost_share":0,"stale_share":0.578,"repost_share":0.017,"time_to_fill_p50_days":42,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"PowerShell","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-21T15:19:48Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-11-12T03:03:10Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"The ServiceNow Developer I will be responsible for supporting, enhancing, and configuring various ServiceNow modules within the organization. This role involves resolving incident tickets and service requests in accordance with established service level agreements (SLAs) and company policies. The developer will contribute to building and improving solutions within the ServiceNow platform, including process automation and workflow development using tools such as Flow Designer, Orchestration, and web services.\nIn partnership with internal customers and stakeholders, the ServiceNow Developer will generate dashboards and reports, create and maintain training materials and knowledge base articles, and provide user guidance through coaching and training sessions. The role also involves creating and executing test cases, including the use of ServiceNow’s Automated Test Framework (ATF) to run automated test scripts and document test results.\nAccountabilities:\nParticipate in the administration and configuration of the ServiceNow application modules.\n\nParticipate in the creation of new solutions, or enhancements to existing solutions, using ServiceNow development tools and other programming / scripting languages (REST, JavaScript, HTML, PowerShell, etc.).\n\nResolve Incidents and fulfill Service Requests and Stories according to defined Service Level Agreements (SLA) and company policies.\n\nConsult with customers regarding ServiceNow features and functions.\n\nEngage with customers to create Dashboards and Reports (as requested).\n\nCreate, maintain, and execute test cases utilizing the ServiceNow Automated Test Framework (ATF).\n\nCreate and maintain documentation.\n\nAll other duties as assigned.\n\nQualifications:\nBachelor's Degree in IT-related course (e.g., Computer Science, Information Technology, Information Systems).\n\nAt least 1-2 years of experience in ServiceNow development.\n\nProficient in application development using any of the following: REST, JavaScript, or HTML.\n\nAbility to evaluate business problems and develop technical specifications and solutions within the ServiceNow environment, ensuring requirements are met or exceeded to deliver an improved customer experience.\n\nFamiliarity with IT Service Management (ITSM) including Information Technology Infrastructure Library (ITIL) practices.\n\nStrong communication skills, including written, verbal, and active listening.\n\nAbility to prioritize competing tasks.\n\nExperience in troubleshooting ServiceNow related issues.\n\nFamiliarity with ServiceNow Configuration Management Database (CMDB) schema and CI classes. Create, implement, and maintain REST APIs and integrations between ServiceNow and external services.\n\nFamiliarity with Public Cloud (IaaS and SaaS) and On-Premise Data Center concepts and technologies.\n\nFamiliarity with Agile methodologies.\n\nAbility to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":4037,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-09-21T15:19:48Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.518,"p_room":0.44,"age_days":50,"expected_fill_days":42,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/relx-servicenow-developer-i","json_url":"https://alion.io/job/relx-servicenow-developer-i.json","meta":{"generated_at":"2026-11-12T03:50:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8352,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-servicenow-developer-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-servicenow-developer-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-servicenow-developer-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-servicenow-developer-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-servicenow-developer-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1092578}},{"tool":"search_jobs","arguments":{"company":"relx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1092578},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}