{"id":3001315,"url":"https://alion.io/job/relx-software-management-analyst-i","title":"Software Management Analyst I","company":{"id":3770,"name":"RELX","domain":"relx.com","url":"https://alion.io/company/relx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":131,"ghost_share":0,"stale_share":0.58,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dayton, United States","Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":53900,"max":89800,"currency":"USD","period":"year","gross":null,"usd_annual":89800},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T01:13:28Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Are you interested in helping employees get the software they need while supporting accurate, cost-effective license management?\nWould you like to build your software asset management skills in a role where organization, customer service, and attention to detail make a real impact?\nAbout our Team\nLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).\nAbout the Role\nYou will support day-to-day software asset management activities, helping employees receive approved software and ensuring license and inventory records stay current. You will process requests, provision and reclaim licenses, provide customer support, and contribute to routine reporting and process improvements.\nResponsibilities\nFulfill software requests: Review and process ServiceNow tickets, confirm required approvals, and complete requests within established service levels.\nProvision software: Assign approved licenses, provide access or installation instructions, and coordinate with IT support when needed.\nReclaim unused licenses: Review usage reports, contact users to confirm ongoing needs, and remove or reassign licenses according to established procedures.\nMaintain accurate records: Update license assignments, subscription details, software inventory, and ticket documentation.\nSupport employee changes: Provision, transfer, or remove software access for new hires, role changes, and departing employees.\nProvide customer support: Respond to questions about software availability, request status, and access issues; escalate complex matters to the appropriate team.\nSupport routine SAM activities: Assist with license reconciliations, renewal preparation, software catalog updates, and basic usage and allocation reporting.\nFollow established controls: Ensure requests meet approval, licensing, and software governance requirements, and escalate exceptions.\nRequirements\nStrong organizational skills and attention to detail.\nClear written and verbal communication skills and a customer service mindset.\nAbility to follow documented procedures, manage competing priorities, and handle routine requests independently after training.\nBasic proficiency with Microsoft Excel, Outlook, and Teams.\nInterest in learning software licensing, provisioning, and IT service management.\nBased in the United States within the Central or Eastern time zone.\nPrior software asset management experience is not required. Relevant education, internships, customer service, administrative, or IT support experience will be considered.\nFamiliarity with ServiceNow or another ticketing system.\nWork in a Way That Works for You\nWe promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.\nWorking Pattern\nWorking flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.\nAbout the Business\nLexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.\n\nU.S. National Base Pay Range: $53,900 - $89,800. Geographic differentials may apply in some locations to better reflect local market rates.\n\nThis job is eligible for an annual incentive bonus.\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":5520,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-21T12:16:25Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 257","filings_12m":257,"filings_prev_12m":227,"green_card_filings_12m":0,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":73}],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":39,"reasons":["conf:52","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":89800,"is_top_pay":true},"html_url":"https://alion.io/job/relx-software-management-analyst-i","json_url":"https://alion.io/job/relx-software-management-analyst-i.json","meta":{"generated_at":"2026-10-24T12:01:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17238,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-software-management-analyst-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-software-management-analyst-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-software-management-analyst-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-software-management-analyst-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-software-management-analyst-i"}]}