{"id":2085158,"url":"https://alion.io/job/relx-sr-production-support-analyst","title":"Sr Production Support Analyst","company":{"id":3770,"name":"RELX","domain":"relx.com","url":"https://alion.io/company/relx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":131,"ghost_share":0,"stale_share":0.771,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":639},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Monday.com","optional":false}],"status":"live","first_seen_at":"2026-10-08T11:49:02Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-11T23:38:08Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Docebo Administrator - Technical Steward\nAbout Our Team:-\nDigital Business Solutions (DBS) delivers innovation and solves customer and business problems by leveraging the power of technology, data, and - increasingly - AI. Within DBS, the Sales Technology team owns and supports the global sales platform ecosystem - including our core Salesforce platform, Docebo (LMS), Gainsight, Oracle Sales Cloud, Monday.com, and adjacent applications - serving more than 2,000 users worldwide. We partner with sales, sales enablement, L&D, and business stakeholders to keep these platforms reliable, well governed, and continuously improving, so that our sales teams have the tools, training, and data they need to perform and grow.\nAbout the Role:-\nThe Docebo Administrator / Technical Steward will serve as the primary technical expert responsible for managing, configuring, and optimizing Docebo within our sales tech ecosystem. This role involves overseeing integrations with Salesforce, HR, and other enterprise applications, ensuring content and data integrity, and supporting learner and sales enablement adoption across our global sales teams. The ideal candidate will possess a strong technical background in Docebo (or similar application), along with strategic and stakeholder engagement skills to maximize platform value.\nResponsibilities:-\nTechnical Operations & Support\nProvide day-to-day technical administration and operational support for Docebo, including monitoring, troubleshooting and approved technical configuration changes.\nSupport Business administrators and Power Users with technical issues, testing and platform improvements.\nEngage Docebo Product Support to investigate and resolve product or platform issues, coordinating with Business teams for validation where required.\nIdentify recurring issues and opportunities to improve platform reliability and the user/admin experience.\nIntegrations & Automation\nSupport and enhance Docebo integrations and automation using Workato, Docebo Connect, APIs and other approved integration technologies.\nSupport identity provisioning, SSO, API-based data flows and integrations with enterprise and Business applications.\nWork with IDAM, EUC, Tech Desk, source-system, security and other technology teams to deliver and troubleshoot cross-system solutions.\nEnsure integrations and technical configurations meet applicable security, privacy and governance requirements.\nIdentify opportunities to reduce manual effort through automation and develop reusable integration and automation patterns.\nNew Business Team Rollouts\nProvide technical support for onboarding additional Business teams as adoption of Docebo grows.\nCoordinate technical dependencies, integrations, identity, notification and security requirements required for new rollouts.\nSupport technical configuration, testing, deployment, hypercare and transition into BAU support.\nReuse established implementation patterns, templates and integrations wherever possible to make subsequent rollouts faster and more efficient.\nCollaboration, Documentation & Continuous Improvement\nWork closely with the Application Support Lead, Application Steward, Business teams, Docebo Product Support and relevant Elsevier technology teams.\nMaintain technical documentation, support procedures, onboarding checklists and reusable implementation templates.\nStay current with Docebo capabilities and relevant integration technologies and identify opportunities to improve, automate or scale the service.\nOperate within the agreed application architecture and governance model, escalating significant technical, architectural or service issues through the appropriate channels.\nRequirements:-\nProven experience as a Docebo Administrator, Technical Steward, or similar role supporting Docebo and/or Salesforce or other sales technology applications.\nStrong understanding of learning management processes, sales enablement, and training/certification operations.\nHands-on experience configuring and customizing Docebo modules (e.g., Course Management, Learning Plans, Certifications, Reports & Analytics, Coach & Share).\nExcellent problem-solving, analytical, and communication skills.\nAbility to work independently and coordinate with multiple teams across regions.\nNice to Have\n Docebo certifications (e.g., Docebo Certified Power User/Admin or equivalent).\nExperience with Salesforce administration is a plus.\nSCORM/xAPI content standards, data analytics, visualization tools, and automation.\nWork in a way that works for you:-\nWe promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.\nWorking flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.\nWorking for you:-\nAt Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:\nGroup Health Insurance Policy (covering self and family)\nGroup Life insurance/accident policy\nGenerous long-service awards\nNew Baby gift\nSubsidized food provided (applies to India - Chennai)\nCasual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave\nFree Transport provided to and from the office (applies to India - Chennai)\nAbout Us:-\nA global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":7277,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-08T11:49:02Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":32,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/relx-sr-production-support-analyst","json_url":"https://alion.io/job/relx-sr-production-support-analyst.json","meta":{"generated_at":"2026-10-12T02:34:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3853,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-sr-production-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-sr-production-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-sr-production-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-sr-production-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-sr-production-support-analyst"}]}