{"id":3844310,"url":"https://alion.io/job/relx-statenet-solutions-consultant","title":"StateNet Solutions Consultant","company":{"id":3770,"name":"RELX","domain":"relx.com","url":"https://alion.io/company/relx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":114,"ghost_share":0,"stale_share":0.605,"repost_share":0.009,"time_to_fill_p50_days":42,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":51200,"max":85300,"currency":"USD","period":"year","gross":null,"usd_annual":85300},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T22:19:05Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About our Team:\nLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.\nThe StateNet team supports a specialized LexisNexis solution focused on U.S. legislative and regulatory information. The team partners closely with sales and retention colleagues to support customers and deliver a positive customer experience. Although the team sits within the sales organization, this is not a traditional quota-carrying sales role, and team members do not have individual sales or retention goals.\nAbout the Role:\nAs a StateNet Solutions Consultant, you will support customers and internal partners in understanding and effectively using StateNet, a specialized LexisNexis solution focused on U.S. legislative and regulatory content. You will combine customer service, product knowledge, training, and technical support to help customers get the most value from the solution.\nYou will work closely with sales and retention teams while maintaining a strong focus on customer experience. Success in this position is primarily measured by customer satisfaction and the quality of the customer experience, rather than individual sales or retention quotas.\nResponsibilities:\nProvide customer-focused support and product guidance for StateNet, helping customers understand product capabilities and effectively use the solution. \nPartner with sales and retention teams to support customer needs, product adoption, and overall customer satisfaction. \nPrepare and deliver product training using established materials and approaches, adapting content as StateNet products and functionality evolve. \nRespond to customer questions and troubleshoot product or technical issues, escalating more complex matters when appropriate. \nHelp customers and internal partners understand StateNet's legislative and regulatory content, product functionality, and relevant processes. \nSupport the development and maintenance of accurate training materials, presentations, reference content, and other learning resources. \nIdentify customer learning needs and knowledge gaps and provide appropriate training, guidance, or resources. \nUse customer feedback, service data, and other available information to identify opportunities to improve the customer experience. \nContribute to continuous improvement initiatives and help identify ways to enhance training, support processes, and product education. \nDevelop and maintain strong product and technical knowledge through ongoing learning, coaching, and collaboration with colleagues. \nRequirements:\nExperience in customer service, customer support, solutions consulting, product support, training, or a related customer-facing role. \nStrong customer-focused mindset with the ability to understand customer needs, answer questions, and provide clear and effective solutions. \nStrong verbal communication and presentation skills, with the ability to explain product features and technical or subject-matter concepts to different audiences. \nAbility to learn specialized products and translate product knowledge into practical guidance for customers and internal partners. \nStrong organizational skills and attention to detail, with the ability to manage multiple customer needs and priorities. \nComfortable working with digital tools, learning platforms, presentations, and customer-support technology. \nAbility to work collaboratively with sales, retention, product, and other internal teams in a remote environment. \nExperience or familiarity with U.S. legislation, regulation, compliance, legal, government affairs, or related regulatory subject matter is highly desirable. \nExperience with Zendesk or another customer-service/ticketing platform is beneficial. The StateNet team currently uses Zendesk for customer-service ticketing. \nExperience with Salesforce is a plus as the team is beginning to use the platform. \nFamiliarity with Gong is also beneficial. \nComfort using AI-enabled tools is a plus, but previous AI experience is not required. \nWork in a way that works for you:\nWe promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.\nWorking for you: \nWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: \nHealth Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits \nRetirement Benefits: 401(k) with match and an Employee Share Purchase Plan \nWellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs \nShort-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity \nFamily Benefits, including bonding and family care leaves, adoption and surrogacy benefits \nHealth Savings, Health Care, Dependent Care and Commuter Spending Accounts \nIn addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice\nAbout the business:\nLexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.\n\nPrimary Location Base Pay Range: Home based-Ohio $51,200 - $85,300. \n\nU.S. National Base Pay Range: $53,900 - $89,800. Geographic differentials may apply in some locations to better reflect local market rates.\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":7437,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-11-06T00:11:12Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 257","filings_12m":257,"filings_prev_12m":227,"green_card_filings_12m":0,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":4}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":42,"reasons":["conf:7","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":85300,"is_top_pay":false},"html_url":"https://alion.io/job/relx-statenet-solutions-consultant","json_url":"https://alion.io/job/relx-statenet-solutions-consultant.json","meta":{"generated_at":"2026-11-09T06:28:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2691,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-statenet-solutions-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-statenet-solutions-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-statenet-solutions-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-statenet-solutions-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-statenet-solutions-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3844310}},{"tool":"search_jobs","arguments":{"company":"relx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3844310},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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