{"id":371608,"url":"https://alion.io/job/relx-strategic-customer-success-manager","title":"Strategic Customer Success Manager","company":{"id":3770,"name":"RELX","domain":"relx.com","url":"https://alion.io/company/relx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":113,"ghost_share":0,"stale_share":0.646,"repost_share":0.009,"time_to_fill_p50_days":41,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States","Washington, United States","New York, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":78800,"max":131300,"currency":"USD","period":"year","gross":null,"usd_annual":131300},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-07-24T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-03T04:41:41Z","board_verified":true,"closed_at":null,"days_open":102,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":102},"description":"Do you enjoy building solid internal and external relationships resulting in growth?\nDo you enjoy collaborating cross-functionally to deliver on common goals\nAbout the Role:\nWe’re looking for a highly strategic and relationship-driven Customer Success Manager to join our team at a pivotal moment in our AI transformation. In this role, you’ll manage a small portfolio of our most important clients, guiding them as they adopt, scale, and derive real business value from our AI solution, Nexis+ AI. These accounts are high-value, high-impact, and require a proactive, consultative approach to ensure their long-term success, growth and partnership.\nAs a Strategic CSM, you’ll act as a trusted advisor and AI adoption champion, owning the post-sale relationship, driving deep and lasting engagement, identifying opportunities for expansion, advocating for client needs internally, and driving value at every stage of the customer journey. You won’t just manage the relationship - you’ll shape how our most strategic clients experience, adopt, and scale AI within their organizations, serving as a key voice of the customer as we continue to build and refine our AI capabilities.\nResponsibilities:\nOwn and deepen relationships with a portfolio of strategic accounts, serving as their primary guide to adopting and scaling our AI solution\nUnderstand each client’s business goals, KPIs, and how our AI solution fits into and accelerates their broader strategy\nLead onboarding, adoption, and expansion efforts tailored to each client’s unique needs, with a strong focus on driving deep, sustained engagement with our AI solution\nServe as a cross-functional liaison, working closely with Sales, Product, Support, and Engineering to champion client priorities and shape the roadmap for our AI solution\nDevelop and execute success plans, QBRs, and health checks for each account, with AI adoption and value realization as a core measure of success\nIdentify upsell, cross-sell, and renewal opportunities in partnership with Sales, particularly around expanded use cases for our AI solution\nProactively mitigate risk and resolve escalations to ensure high satisfaction and retention\nDrive change management and enablement programs - training sessions, best-practice playbooks, and internal champions - that build client confidence and fluency with our AI solution\nDeliver insights, best practices, and industry trends that help clients get the most value out of our AI solution\nTrack key metrics such as AI feature adoption, product usage, NPS, churn, and account health, and translate them into a compelling value story for clients and internal stakeholders\nQualifications:\n5+ years in Customer Success, Account Management, or a similar client-facing role, ideally with AI, SaaS, or other emerging-technology products\nExperience managing enterprise or strategic accounts, including driving adoption of new or evolving technology\nExceptional communication, presentation, and relationship-building skills, and experience doing so with C-suite\nStrong business acumen and a consultative approach to client interactions\nProven ability to work cross-functionally and influence without authority\nComfortable navigating ambiguity and tailoring approaches for different stakeholders, especially in a fast-evolving AI landscape\nGenuine curiosity about AI, with a passion for helping clients understand, adopt, and unlock its value\nExperience with CRM tools like Salesforce, Gainsight, Churnzero, or other relevant platforms\nBonus:\nBackground in Professional Services, Management Consulting, or Financial Services\nExperience with product integrations or technical onboarding\nExperience driving AI or other emerging-technology adoption, digital transformation, or organizational change management initiatives\nWork in a way that works for you\nWorking flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, we will help you meet your immediate responsibilities and your long-term goals.\nWorking For You\nWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:\nHealth Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits\nRetirement Benefits: 401(k) with match and an Employee Share Purchase Plan\nWellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs\nShort-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity\nFamily Benefits, including bonding and family care leaves, adoption and surrogacy benefits\nHealth Savings, Health Care, Dependent Care and Commuter Spending Accounts\nUp to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice\nAbout the business\nLexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.\n\nU.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates.\n\nIf performed in Illinois, the base pay range is $82,800 - $137,800.If performed in Chicago, IL, the base pay range is $86,700 - $144,400.If performed in Maryland, the base pay range is $82,800 - $137,800.If performed in New York, the base pay range is $86,700 - $144,400.If performed in New York City, the base pay range is $94,700 - $157,500.If performed in Rochester, NY, the base pay range is $78,800 - $131,300.If performed in Ohio, the base pay range is $74,900 - $124,700.\n\nThis job is eligible for an annual incentive bonus.\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":7208,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-09-05T20:41:24Z"},{"event":"close","at":"2026-09-25T06:47:29Z"},{"event":"reopen","at":"2026-10-25T02:27:47Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 257","filings_12m":257,"filings_prev_12m":227,"green_card_filings_12m":0,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.431,"p_room":0.28,"age_days":102,"expected_fill_days":41,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":131300,"is_top_pay":true},"html_url":"https://alion.io/job/relx-strategic-customer-success-manager","json_url":"https://alion.io/job/relx-strategic-customer-success-manager.json","meta":{"generated_at":"2026-11-03T13:23:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18581,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-strategic-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-strategic-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-strategic-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-strategic-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-strategic-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":371608}},{"tool":"search_jobs","arguments":{"company":"relx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":371608},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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