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The position is responsible for overseeing end-to-end operational delivery and team engagement. It involves leading day-to-day operations, driving performance and service quality, and ensuring alignment with business objectives. The role requires strong people leadership, effective collaboration with peers, and proactive stakeholder management across functions and geographies.\nJob Description:\nOverseas a team of Level I representatives and manages day-to-day operational activities.\nLeads CI and Automation initiatives, collaborating with business unit counterparts and internal stakeholders. \nHandles escalated customer and managerial calls, ensuring timely and effective resolution.\nImplements and enforces team-level and organizational policies and procedures.\nParticipate in strategic planning initiatives to support and achieve team and organizational objectives.\nPrepares reports and presentation materials for senior leadership and executive-level meetings.\nAll other tasks assigned\nKey Qualifications:\nMust possess a bachelor’s degree in any field.\nMust have excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization.\nProven success in managing change within operational environments.\nStrong organizational, prioritization, and delegation skills.\nProven problem-solving and analytical capabilities.\nDetail-oriented with strong project management skills.\nMust have knowledge of current AI practices, tools, and industry trends relevant to data operations and workflow optimization.\nOpen to flexible schedules \nDemonstrates a consultative and collaborative mindset.\nAbility to manage a remote, results-oriented team.\nAbility to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":2984,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-09-05T18:13:25Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.275,"p_room":0.28,"age_days":83,"expected_fill_days":40,"reasons":["conf:23","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/relx-supervisor-i-customer-supportoperations","json_url":"https://alion.io/job/relx-supervisor-i-customer-supportoperations.json","meta":{"generated_at":"2026-10-27T02:02:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1219,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-supervisor-i-customer-supportoperations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-supervisor-i-customer-supportoperations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-supervisor-i-customer-supportoperations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-supervisor-i-customer-supportoperations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-supervisor-i-customer-supportoperations"}]}