{"id":2383081,"url":"https://alion.io/job/relx-supervisor-i-operations-management-2","title":"Supervisor I, Operations Management","company":{"id":3770,"name":"RELX","domain":"relx.com","url":"https://alion.io/company/relx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":131,"ghost_share":0,"stale_share":0.58,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5425},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T19:44:17Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-22T01:13:28Z","board_verified":false,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"To take ownership of Customer issues and work across functions to follow through to resolution\nTo identify and put forward suggestions to improve the Customer experience\nTo work in conjunction with the Ops Manager to anticipate future Customer needs and plan accordingly\nTo own customer satisfaction issues and delivery of the customer satisfaction rating for the team\nTo lead by example, building a “winning team” culture, championing a positive outlook across the department\nEvaluate resource requirements and identify longer term needs of the group to support business needs\nMaximize team performance by carrying out formal performance reviews, regular feedback, Personal Development Plan and coaching\nTo ensure regular communication, encourage team input and involvement and to encourage innovation\nIdentification & development of key team members, ensuring their readiness for next steps\nIdentify and address poor performance\nManage the Performance and Development Plans and training requirements for the team, providing coaching & support on an ongoing basis\nProvide reports to Management Team on CS KPI’s and customer specific issues and feedback.\nTo demonstrate and encourage a positive attitude towards change and continuous improvements\nTo develop, communicate and implement change plans, actively involving staff in the change process\nTo identify areas where changes could be made to continuously improve quality and service levels, occasionally playing the driving seat role.\nTo regularly review departmental and team processes to ensure continual improvement and support of new business requirements, increasing customer satisfaction and reducing query volumes\nTo use customer satisfaction feedback and quality assurance processes to identify issues, analyze trends and drive innovation and resolution\nEstablish and review standards of performance to achieve or exceed departmental service level agreements, ensuring accountability of both the team, individuals and business partners\nProactively liaise with key business owners and business partners to develop processes and procedures to improve customer service and meet changing business needs\nQualifications:\nBachelor’s degree holder\n1-2 years of leadership experience in a BPO setup\nFamiliar with BPO operations (understands AHT, NPS, SLA, etc.)\nMust have excellent written and verbal communications skills and the ability to effectively collaborate across all levels of the organization\nProven success at managing change\nStrong organizational, prioritization and delegation skills\nProven problem solving and analytical skills\nDetail oriented and project management skills\nAbility to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.\nMust be in current role for 1 year\nMust not have received any Disciplinary Action within the past 12 months\nMust not have any Attendance and Punctuality issues in the past 12 months\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":4027,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-12T19:44:17Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.629,"p_room":1,"age_days":10,"expected_fill_days":39,"reasons":["conf:28","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/relx-supervisor-i-operations-management-2","json_url":"https://alion.io/job/relx-supervisor-i-operations-management-2.json","meta":{"generated_at":"2026-10-24T01:47:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2911,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-supervisor-i-operations-management-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-supervisor-i-operations-management-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-supervisor-i-operations-management-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-supervisor-i-operations-management-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-supervisor-i-operations-management-2"}]}